Castle - The Window People

I was very pleased with the entire process. They called and emailed me to confirm the details of my order before it went to production so communication was very clear. They were accurate with their approximate installation dates and called me to confirm my installation appointment. The installation itself was quick, they showed up on time, showed me how to work the new windows, gave me the warranty, and left my house spotless like nothing happened. My new patio doors look great and slide so nicely even my guests commented on it that evening. I would highly recommend them to everyone.

A slightly tricky installation, but they handled it with skill.

They were very professional. Came in and did it in steps. Removed all the windows needing replaced, did all the exterior trim required for all the windows, then put in each window, and finally sealed all the windows. When he was done, he went around and ensured that everything was cleaned up and all the windows operated as they should.

excellent quality, its been over 2 years now since the work was done and the front door functions and looks like the day it was installed. still getting compliments, thanks again !

Very nice but not interested in spending $250.00 a window.

Replaced our back door and screen. Did a great job.

I liked the personal attention that they give and the professional workers

The salesman that came to our home wasn't a pressure type sale. This was nice! We didn't get a bunch of unnecessary calls either. The door is wonderful, and the warranty well worth it.

Great job.

The salesman and customer service were great. However, I never got a call when the windows came in ready to be installed. I had to call to get that process rolling. So then the installation appointment was scheduled. They gave me a window of 11am to 1pm two days from when I called them. The day of the install, the workers showed up 20 minutes AFTER the window of time. Then it took them 6 hours to install 7 windows. I was under the impression that it would take them about a half hour a window. They replaced the windows on an 80 some degree day in August. I only have window AC units, so being without AC while I waited for them to do work. Ao it got very hot and humid in my house, not to mention a ton of flies took up residence with all windows removed before they installed the new ones. I almost felt like my home was being invaded! Haha! But i guess that is the nature of the work. However i was told that most of their work would be done from the outside, but that was completely untrue. They were inside a lot, probably because my two front windows are hard to get to on the second floor, because i have a roof overhang over the first floor due to a front porch. When they were finished with their work, they gave me a quality control report to fill out. Basic simple yes or no answers. But I didn't get a real chance to look at any garbage left behind. I found pieces of broken glass on my back patio as well as old insulation. Not good for someone who has a dog. They had to chisel away some cement by my front window, but did not clean up the debris that landed on my baseboard heater. And worst of all, they never asked me for access to the backyard. I have a garden fence, and I keep the gate locked because it won't stay shut properly. I could have easily unlocked it for them. However, they removed one of the fence panels, lost the screw to the post as it attaches to the stake that goes in the ground. We had to buy a new stake just to get another proprietary screw. Mind you this is at 8pm on a weeknight, because they didn't finish their work until 7:30pm. I kind of wished I was their first appointment of the day, because I would have had time to clean and fix everything behind them. They were supposed to clean during up, but they did not do a good job of it. Giving them 3.5 stars is me probably being nice, however the windows do look great and the hard work they put in installing them is definitely of high quality. They lost points in clean up and communication.

Home Advisor is worthless.