Castle - The Window People

Great customer service and installation experience - very neat and efficient

No one from any department knows what they are doing. Mistake after mistake. Very frustrating from the first estimate, which was all botched, to the ordering of the windows. I wish I never went with this company. The project is now completed but they forgot 2 major windows in the bedroom, a screen was torn and a lock was broken. The windows are beautiful and the installation was perfect but the company is unprofessional and incompetent.

very good work

We replaced an exterior door from our garage to the outside that was basically rotting off the house. They did an excellent job, not only replacing the door but everything around it. It’s the prettiest door in my house now and never used. The salesperson was upfront about the time line (it took about 5 weeks from quote to completion), and they met expectations.

Prices start out extremely high with high pressure sales. Research prices and stick to your senses and stay at the price point you choose... or let them walk. If you can't handle high pressure sales tactics don't call them to come out..

We had an unusual problem with the old windows. They tackled it and the windows now match the rest of the house. Great job.

Wasn't looking for windows at this time.

very professional, on time and excellent installer. Had to do some work myself to finish area, i.e., sand drywall mud, paint wall and new trim, but I anticipated this.

I love my new Castle windows. The installation crew was very professional. I had all of my windows replaced and also a storm door. Also like the lifetime guarantee.

I love my new Castle windows!! I had 9 windows in my 120 year old house replaced last week by Castle and I couldn't be happier! The installation crew was very professional. They paid close attention to details and not a single piece of moulding surrounding the windows was harmed! Plastic was laid down outside the windows to catch any debris that might fall when removing the old windows and drop cloths were laid on the floor inside the house. When they were finished, they even vacuumed the floors inside to ensure all dust and debris was removed. A+ job!! The rooms in which the windows were replaced are quieter and cooler than before. I can't wait to replace the rest of the windows with Castle!

The sales rep was professional in his presentation and not at all pushy for a sale. I chose Castle for the quality of their product, their price and the lifetime guarantee for their product (other window companies offered 1-2 years and NOT on installation), Castle measured my windows twice, manufactured them quickly and installed them in a remarkably short amount of time. I am very satisfied with the service and the product.