Castle - The Window People

There's service is lousy I'll never use them again They make promises which they can not deliver on their scheduling lousy lousy lousy never again

Very professional, and performed quality work. Very good at reaching out to confirm appointments and scheduling.

good windows, they do seem like good quality. their salesmen definitely have a big speil but they explain their product pretty well. installed ontime professionally.

Did a fine job. Work completed in one day. Installer was professional and good workmanship.

It took too long to complete the job over two months

Our new windows are EXCELLENT!!! We see such a difference in the house. No drafts!! Stays warm throughout the day! We had a minor issue and they promptly took care of it. Excellent customer service!! I will highly recommend this company to family and friends.

If you are looking for a complete window unit replacement which includes new frames and exterior casing do not use this company. This is what I wanted but is not what I received.

The new windows are wonderful! I went from wooden or broken windows that didn't open, to new, easy to use windows. The installers were quick, clean and courteous. The reason for 4 stars is that, one of the windows was measured incorrectly. The new window wasn't installed until the proper size window was available. I was given a 2 week timeframe which ended up being 2 months. Alls well that ends well.

The installer John was excellent . Friendly and did an excellent job installing and cleaning up .

I thought they did a great job. They were profectionist and very clean. No mess. The windows and doors look Great!!

Salesperson was amazing. work was quick and painless. We were unhappy with the time it took from when we signed until the windows were able to be installed. It took way way to long

Phenominal expertise/advisement. Install crew were very cool, clean, efficient, smart, courteous, and most of all professional. Door is beautiful, install is perfect.

Very good customer service

1/2 day to install 9 windows. Quality job and product.

this was not easy they had to open the door to get awhell chair in and out with out any problems.

Sales representative was very courteous and professional. Installers were efficient and very polite.

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Very professional!

Excellent service and very Professional. The work work was done before it was expected.

Some confusion when original estimate was lost but after completion, work quality and efficiency was top notch. They stayed the whole day until completed and even helped re install missing soffit at no charge

The Castle install team was very professional. Removed all debris before they left and made sure i was happy with the install.

Amazing installation team. Stellar workmanship and attention to detail. Polite and friendly service

They give you great information and demonstration on their product.They will work with you and keep you informed.Excellent company

UPDATE 7/3/19: Do not be a sucker like me! I went with Castle, in part, because of their service guarantees. They certainly were not the cheapest option for new windows/doors -- not by a long shot! But, when I needed their service -- they were terrible. They initially told me a week to 10 days for a replacement patio door. It is now over 6 weeks -- and I still do not have a replacement! I took time off for a scheduled appt on 7/1 -- only to be called on that morning & told the door was not actually in. The door is FINALLY in their warehouse -- allegedly -- and they told me they do not schedule any service calls at the shore on summer weekends. Funny -- never mentioned this restriction during the sales pitch! Taking another half-day off on 7/10 for installation. Will be 8 weeks since initial call til I have a replacement patio door. The quality of the product and the installation crew were fantastic. The initial sales call was kind of high-pressure and sometimes the customer service people were not listening to me when I had questions or made requests - but overall it was a good experience and I would use them again.