TREE-TECH INC & LAWN-TECH

We are in Morris Township, NJ and we had a bad customer service experience. We used Tree-Tech once before in late 2015 and had a great experience so went with them again with no competing quotes in Sep2020 to do tree pruning in our yard. The experience in 2015 was professional and enjoyable. This was primarily due to the arborist who consulted with us in 2015. The experience in 2020 was exactly the opposite. The arborist we dealt with was not professional in any of our 3 interactions: 1 - Quote 2 - Day of work 3 - Follow up for review of damage incurred Would not use them again based on this recent experience. No customer service focus demonstrated at any point in the recent service delivery life cycle so even if you have used them before and had a pleasant experience so much of the customer experience is driven by the perceived face of the company (the person you interact with face to face on several occasions during the process). Trimming/pruning trees is basically a commodity service offered by many local providers, the differentiator is the customer service aspect and this company seems to have lost it, at least in the Morristown, Morris Township, Randolph area.

For 7 years not bad, however we have had major issues this year. Every time we call we get the same bitchy lady on the phone. Rude and unresponsive. I have lost nearly half my front lawn because of lack of water. My water bill is thru the roof and they don't have the time to call me back. Not sure if this business was recently sold. But do yourselves a favor and go elsewhere

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This is an amazing company and I highly recommend them for both services.

We completed a major replanting last spring and were concerned that we didn't lose a lot of brand new, very expensive trees and shrubs but also we had relocated quite a number of older plants. I am very pleased with the service and have used Tree Tech for many years for both major tree removal (especially after Hurricane Sandy) and to prune, cable and deep root feed a lot of beautiful older trees. John Rafalowski is an amazing arborist and really knows what he is doing! I would trust him completely with whatever he recommends.

Very well done, prompt response to estimate and services

Tree Tech did a tremendous job. Perennials surrounding the tree were left untouched and all debris was removed.

Tree Tech has worked for me for years caring for my trees and scrubs. I find their staff to be very knowledgable and attentive. I highly recommend them.

Excellent service Stayed true to estimate

They were prompt and honest and did a good job. We were pleased with them. Matt gave us the estimate, told us what he could do, and he was very nice throughout the whole process.

See above

I have been using them for 15 years and they are reliable.

His estimate was very good but our insurance company ended up paying for the project and using a company of their choice.