Monk's Home Improvements

All began very smoothly, and based on the reviews we had received from others in the area and Angies List we decided to move forward with Monk's. Angel came out, gave us a quote and seemed to be on top of his stuff. The service was scheduled and completed in a timely manner. The facade began to crumble (no pun intended) after the work was completed. The first mistake arose when we found out they had actually used exterior paint on the decks instead of stain (may have been our fault for not fully comprehending what they had said during the initial consultation or for not fully communicating to them what we wanted). Normally exterior paint on a deck would not be a big deal however they only used one coat. About two months after the job we began to see chipping and just overall wear of the paint. We called Angel to come back and take a look- he agreed that the decks were not looking like they should so he sent his man back to go over the problem areas. The workers put an additional coat on the smaller of the two decks but didn't touch the other. Again I had Angel come back out to look at the larger deck and he said that he didn't see any issues and that the wear was actually dirt (this was September). We mutually decided that if I marked the spots that he would have someone come by again to touch it up. Well that person never showed up... This spring I come out to the deck and it's a mess. Half the deck is chipped, a table and bench they painted is peeling and chipped but the deck they used the second coat on looks fine (shocking). Needless to say quality was not what we paid for regarding this job. It's a shame because we have a bunch or projects to complete on the house and we will never use Monk's again because of the lack of craftsmanship on a simple project like sanding/staining a couple of decks. I am normally not a big reviewer but just want buyers to beware and watch over the project when using Monk's. I know they have a great reputation, our experience just did not live up to that standard.

It looks great! They took a few days longer than expected but nothing unreasonable. The work is outstanding. The point person - Maria - was very communicative and wrote a detailed estimate. They did all the stuff on it and the price was as agreed upon.

Tthe great thing about Monks is that they come when they say they will, they give you the estimate on the spot and they do and charge you what they estimate. I have had them here at my home for several jobs and they are a great service. Always polite and respectful and they always follow up to make sure you were happy with the job.

Everything went really well and our new bathroom is gorgeous! This was our first experience doing a total renovation hiring an outside contractor to do the work so we were naive about how the process works... they explained all the steps along the way. The supervisor has done this work himself so he has great knowledge about what is being done... this helps a lot in the process. He and the fellows doing the work were professional, dependable and downright perfectionists! We had a couple of hitches, which is to be expected... Monks was quick to remedy the issue and very resourceful when figuring out solutions. Ultimately, I measure service on the quality of the work being done, and how well they handle problems because, if all is perfect, then anyone can do a good job. Monks passed on all accounts with flying colors. We will definitely use them again and refer them to our friends etc...

I love working with this company.!! They offer all types of painting and remodeling services making it very easy to get a project done. You don?t have to worry about scheduling with various vendors. They are super reliable and their work is of very good quality. If you are not satisfied they come back and fix whatever you want. My PM ? Angel - lives up to his name. I highly recommend this company for home remodeling without all the hassles.

great, the people were very professional the manager and workers were pleasant and very respectful.

A fast response to my inquiry. He had someone come out within a couple of days to measure and give an estimate. I was happy with the price. The window had to be ordered, The installation was completed in a professional manner, the installer was pleasant, the job was finished, the area was thoroughly cleaned. I would use him again.

They have a very good reputation. They're good but they're expensive.

They were excellent. We were very happy with them. I would definitely recommend them.

It went very well, they did a great job.

yMonks was very professional, responsive and punctuall from my first meeting with the estimater Maria and through the entire process. The work was veru effectively scheduled and there was never a delay between the different teams that worked on the project (painters, carpenters, and floor refinishers). The foreman of each group was professional, knowledgeable, and assured their job was done to my satisfaction. The individuals on each crew were courteous, punctual, and responsive to our needs. The job was completed for the price quoted. Overall I would highly recommend Monk's, they delivered above my expectations

We are very happy to start working with Monks. In our home 20 years and there is a lot of updating that needs to be done. When something comes up I find myself calling Monks to see if they can do the work. Professional, prompt and the clean up is great! The staff at the main office/showroom are very good too. Especially Patty! We will continue to work with the team at Monks.

The job went very well. At the beginning, there were issues ordering doors because the doors were an unusual size, but Monk's came back to make sure the measurments were right before ordering any doors. We really appreciated that they were being so careful. Turned out the previous owner had custom made french doors installed. We finally figured out that the original doors were sliders and then we found the perfect doors to fit, with Monk's help. Monk's installed them in one day and then came back to finish the interior painting that same week. They took great care to not make any mess and cleaned up after themselves very well. They even minimized the amount of time the doors were off, to minimize the loss of heat (it was a very cold day the day of install). They are very courteous and friendly. They showed up on time and finished the work promptly. The painting crew that came to paint the front porch was also very courteous and friendly and they did great work! We are going to have them come back and do more painting this Spring. I would highly recommend Monk's to anyone!

They never followed up. In addition after they completed the original service they told me they would give me a $100 amazon gift card. Instead they gave me a $25 gift card. This was after the service was completed and a review was left. They asked me to do 2 reviews and never followed through with their promise.

They did an awesome job!! I could not have asked for better work or better contractors. Our hallway looks FANTASTIC!! It was a great experience. One mistake on our part was that we forgot to take off an alarm sensor on one of the doors and they even went dumpster diving to retrieve it. Please do not hesitate to use Monks, you will not be disappointed

Professional, polite, neat. Very pleased with the job Monks did on my rental condo. I've used them before so when it came time to paint my tenant's condo they were top of the list. Got two other estimates and Monks was right in the ballpark. My tenant was happy & I'm happy!

Very positive end to end experience. Angel was at my house 5 minutes before the appointment for an estimate. He quickly laid out pricing for both some interior and exterior painting which I found to be competitive. I then explained a need I had to re-mediate some exterior trim/siding problems I had. Angel gave me an estimate for this exterior work. Angel was very professional and the quote was written up in a clear, concise manner. I wound contracting with Monk's for the work. They showed up on time and we collaborated together on some options for some additional work for the trim around my front door. Both the painting and the trim/siding work they did was amazing! Monk's team of carpenters were phenomenal - they take a lot of pride in their work and they were very courteous. They were there for 2 days and cleaned up at the end of each day. When they showed up to start the work, Angel the estimator joined them and did the introductions - including the exchange of mobile numbers to ensure there would be no communications issues. I recently did an addition on my beach house and dealt with about 5 contractors so i have some recent experience. My experience with Monk's far exceeded my expectations! I plan to use them for several other projects around the house. I am delighted with the quality of their work and the end to end customer experience.

The work went extremely well. We initially contacted Monk's over the weekend, and Monday morning they called and scheduled an estimator to come out the following day. After reaching agreement on the scope of work, they wrote up an estimate right there. We gave them a small deposit and they scheduled the work to start the following week. The work was accomplished by two crews - the carpentry crew completed their work in two days, and the painting crew finished their work on the following day. On the Monday prior to the job start, the estimator returned with the carpentry team leader and they confirmed the materials that would be needed and collected the down payment to cover the cost of the materials. The following day the carpentry crew arrived and began their work, which they completed over the next two days. The painters arrived on the 3rd day and completed the painting in one day. Each team leader went over their work after they had finished and collected the balance due for their respective parts. At the end of the carpentry section we had a couple of items that we wanted changed, and they finished them on the spot. The carpenters and painters did a great job and were all very friendly and willing to adapt their work schedule to accommodate our own activities during the course of the project. We are very pleased with the work and with our (almost) new porch. All in all this was a great job by everyone at Monk's!

They were responsive to calls for estimate, showed up at the time and date agreed upon. The team that did the work was nice and we were happy with the end result. I would use them again for painting and carpentry.

I called for an estimate on Monday, they came out on Tuesday to provide a quote and did the work for us on Wednesday, in one day. I was in a rush to get this done as we were preparing the house for sale and they went out of their way to accommodate the time frame we had. The gentlemen that came and did the work were very courteous, neat, detailed, and right on time. They did an awesome job and left the house spotless when they left. I will most definitely be calling them again when we are settled in the new home where there will be plenty of work needed. Thank you Kurt and Monk's! I couldn't be happier!

Once again, Monk's service and performance was outstanding. This project was performed meticulously - they sealed and painted the exterior trim work on a new addition as well as the existing home. They took the time to cover every nail hole, window seal and flaw with the utmost precision. Thank you Monks. We appreciate your professionalism and service. There are very few contractors that we have enjoyed working with as much as Monks. They listen and take special care with YOUR home.

Arrived on time, took special care with preparing the job. They covered furniture and taped off cabinets to minimize the mess. They painters were courteous and attentive to our specific project requests. The work was outstanding. They prepped the area, sanded, primed and painted........ They corrected the nail pops. It looks like a brand new home. THANK YOU MONK's. You'll hear from us again.

I'm very thankful to George Day of Monk's Home Improvement. Without going into specifics, the interior water damage was from ice damming caused by the polar vortex of Feb '14. The home is used as a rental property and the commercial policy was unusually challenging to receive a loss proceed from. George was helpful in providing clear and thorough estimate paperwork that provided a line item for each aspect of the damage. He was then patient as we pushed forward with the claim, even offering to speak with our carrier if necessary. When the claim was finally paid (many, many months later), George worked with me and the tenants to address the non-cosmetic damages in a single day to minimize disruption to the tenants. This was at their request. The remaining minor cosmetic issues will be addressed when they relocate out of state next year. Again, George was patient, great with communication, and made an effort to deliver exactly what was desired exactly when it was needed. The work itself is excellent and was done exactly in the time frame promised.

THE VERY GOOD 1. Monk's quote was in the middle range of those I obtained. 2. The manager, Greg, absolutely knew his business and what he was talking about. Other contractors glossed over important details in the quotation and planning stage. 3. Greg did a detailed scale plan that accommodated exactly what we wanted and we agonized over details together. He listened and offered great advice. 4. The quality of the work, especially the tile installation, turned out great. 5. The crew foreman was very smart and also knew what he was doing. He also offered helpful suggestions and advice as the job went along. Some aspects were very collaborative and enjoyable, with minimal ego on display. THE PRETTY GOOD 1. Fortunately the demolition was just one miserable day. However, the sub-contracted demo crew did not properly prep the hallways and floors, and did some damage. Monks had to do some additional painting, etc. in the end to repair that damage, which they willingly did, even after being paid in full. 2. The schedule was inconsistent and clearly they had other jobs going. Crews and staff were substituted depending upon other projects and requirements. They were not on-site consistently and a 4-week project was more like 6 weeks. The crew foreman in particular was in and out constantly. 3. The sub-contract licensed plumber was cool at first but warmed up and notwithstanding some issues, seemed good. The sub-contract licensed electrician was only so-so and I would not rush to that crew again, although their work seems good. THE NOT SO GOOD 1. Multiple town inspections were failed, albeit for relatively minor matters, but this delayed completion and sometimes work stopped subject to a re-inspection. 2. The schedule dragged on and the job could have been accomplished sooner. 3. Some of the crew could not speak a word of English and more than once we were unable to communicate with people working in our house with no supervision. At one point they were painting and sanding in the same room and did not know understand the word "dust", which was frustrating. 4. Their glass (shower door) sub-contractor wasted our time chatting and BS'ing and then never furnished a quote, which delayed things. Overall we are happy with the work and would use Monks again, but the process was not always smooth.

The account manager was on site to introduce the foreman and team that would be working at the house. Everyone was punctual and we reviewed the work to be done based on the free estimate that was provided earlier. Everything went great. They told me that they could get everything done in one day. Although I doubted it, they did get it all done in one day. They kept their work areas clean and on one of the doors they were partially in the house. I was informed of what was going on and left the painter with the house unlocked. Angel, the account manager followed up with a phone call and also stopped by the house one week later to see if I was happy with the job. It looked great. I would recommend Monk's and also use them in the future should I have additional work to be completed.