J&S DESIGNER FLOORING

Originally spoke with Carlos who passed me on to Charlie. Needed wool sisal rug cut by 2 feet on one end and canvas border re-applied. Asked for estimate on phone and Charlie hemmed and hawed, offering excuses like "we need to see how big it is", "we need to look at rug", "we can give you an estimate once we pick it up", etc. After I provided very rough dimensions, I mentioned that I merely wanted an estimate which I wouldn't hold them to and again, I got the run around. Charlie said he'd prepare one and call me back, and I never heard from him. It's been over a week. I found another company who gave me a rough estimate on the phone whom I have already scheduled to perform the work. Now that their main competitor is closing shop and retiring, J&S thinks they're the only game in town. That is not the case and it's inexcusable not to provide an estimated cost prior to work being performed.