Royal Irrigation

when i called asked for afternoon appoinments and the day of schedule they wanted to come in the morning they cancelled twice and rescheduled but when they finally came they were ok

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The booking was easy and the tech was on time. He did what I was expecting, to open the system up. However, while a number of the heads were not turning and would need to replaced, he provided me and my wife with an estimate for $700 to replace 7 total heads!! He said, because we have well water, they'd recommend using heads that include steel, so they are $65 each, plus he added $15 to "lower" the heads based on newer standards with sprinklers. This was way more than I wanted to spend and also $400+ more than an estimate I then received from another company to do the same work using sprinklers of the same quality but not replacing all 7, instead replacing just 4. The cost per sprinkler head was more in the $35-$40 range. I'm sure Royal irrigation knows what they are doing as far as sprinklers, and I'm trying to give them the benefit of the doubt, but the second estimate has me thinking that they are overpriced. They also didn't seem to want to work with us to find something that worked in our budget, unlike other vendors.

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Their representatives were knowledgeable and took the time to explain what the job entails and what to expect. For the most part their office kept me updated of the progress and schedules. However, they failed to confirm a tentative installation date.

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Very punctual - owner provided step by step information.. Very detailed. Working crew - extremely courteous, professional, detailed. Royal Irrigation is a first class organization. The office staff provided information and constant follow-up. They were a pleasure to deal with.

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It was not great because when they came over, they said they couldn't perform the service since I didn't have a working irrigation system and sprinkler system. They looked at it when they came out and provided an assessment in a day but the guy was basically out here for 15 minutes and told me he couldn't do the job since it didn't work. The service was recent when I got it and then within a month he was here but I was surprised that they didn't offer any alternatives or anything like that, but it was only $50 so my work and time didn't really pursue it. We barely had a transaction since he came out, he took a look at the system and since it didn't function, he said he can't and we parted ways. I think they just thought that they got $50 from me and that's enough. They didn't offer my money back or really providing any alternatives because the only solution was $1000 to get working, that wasn't feasible for me and so we just parted ways.

Technician was here at the agreed upon time. As we were new to this home (and sprinkler systems), he showed us how to operate the system, then walked with us to show us all the sprinkler heads and zones. Once he turned on the system, he checked them operationally then flagged the ones that were not operating properly. As this was an Angie's list special, this was all he was required to do. He gave us a quote to replace a couple of heads that were not working. He was efficient and knowledgeable and we will use their services again.

The business honored the Rapid Connect guarantee, were prompt in setting up the appointment and keeping it. But that's about where my positive experience ended with this business. Like others, I took advantage of Angie's $49 deal which supposedly included the following as part of sprinkler system evaluation: Checking for line leaks, dry areas, and broken sprinkler heads Cleaning and adjusting clogged nozzles Checking rain sensor operation Setting controller for proper watering time and duration Adjusting all heads and rotors for most efficient coverage Checking up to six sprinkler zones The technician who came did just the first and the last one on the list above. He just walked around briskly, "inspected" each sprinkler head, looked for leaks and left a sign by each one that needed further attention. The problem, however, was, it wasn't easy communicating with him, he seemed rude at times, didn't bother to say a word or explain what the problem was. I had to follow him literally to each sprinkler head and ask him "what about this? Is this one okay?" Even then he would stay mum, say little, or just point to the ground and say "see?" What was I supposed to see? the broken head, leak around it, nozzle malfunction, raiser damage? Did it require a raiser seal or a new sprinkler head? Imagine asking him the same questions after following him to each single sprinkler head (and still get no satisfactory or comprehensible response)? I had more than 6 zones so I paid extra --which is okay because I realize that is what the deal terms stated. But I got an estimate at the end of this so called sprinkler system evaluation which seemed too pricey. The owner also offered 20% discount for angie's list customers. However, given the communication problem I had with the gentlemen who performed the service (and his poor attitude), I do not think I will avail of their service again. I must say I was not satisfied with the service overall. My suggestion: maybe some of their technicians need better people skills and stronger customer orientation. First impression is everything.

Restored sprinkler system to proper operating order.

Representative wasn't very friendly. It was difficult getting answers from him. He left a sign on my lawn without asking for permission. I immediately removed it.

It didn't work out that great. Basically they came to service sprinkler literally just walked around and adjust one sprinkler and made it worse for me and then they called it a day and that was it. I also asked them to give me an estimate for some that I want to do and they are way overpriced. I would not use them again.

Outstanding service provided by Jerry. Very professional and great communication. I would highly recommend this company.

Overall My husband was impressed with Jerry.He was knowledgable, professional and very pleasant to talk to. We opted to postpone the major work as summer is almost over and we will be winterizing soon. looking foward to using Royal Irrigation in April when winter is over.

Carlos was very rude in giving the estimates...very bad service...for a single head the estimate given was $50 and labor of $35 total estimate given was $347 for 5 sprays and 2 heads. Please please don't use these guys at all. They just want to rip you off. Would never use them again. There was other company who gave me less than half the estimate for the same work.

My first contact with the office was a positive experience -- I've had enough bad ones to know the difference. Jay, the rep, was very professional and personable when he visited to give an estimate. He took his time surveying the area and provided a detailed estimate that we discussed before he left. He was very open to questions and available to work on this job within a couple weeks. My overall experience with this company was very positive. I ultimately decided to go with a more local company that was recommended by the landscaper (who will be doing related work in my yard). The prices were comparable. Based on my experience, I recommend this company.

We didn't use them

Overall, the project went very well. The Royal Irrigation team was a significant factor in the success of the project.

Ed was very professional. He came to give me an estimate to install new drains, which will be done this spring. I had my sprinklers checked and shut down for winter. The technician that came was also very nice and professional. Scheduling an appointment was easy, and the woman who answered the phone was pleasant to speak with.