A Bell Pest Services

Description of Work: Termite treatment.

Description of Work: We've been using them for 4+ years for interior and exterior pest control

Description of Work: .

Description of Work: Treatment for Termites and annual maintenance renewal for approx. 10 years

Description of Work: We hired A Bell in 1989 to provide termite control services for our home in New Jersey, which was approximately 11 years old. For the next 24 years, we annually renewed the termite control contract. The company gave us verbal assurance that if we maintained the contract, which we did, we would be covered by an insurance policy should there be a need for repairs due to any structural damage caused by termites. Subsequent to the initial termite control contract, we hired A Bell to provide quarterly pest control services. We literally paid A Bell thousands of dollars for more than 24 years to provide pest control services. In preparation for selling our home in April 2013, the buyer used another company to conduct a termite inspection, resulting in a WDI Inspection Report indicating the need for termite/carpenter ant treatment as well as repair work from damage caused by the insects. After contacting A Bell, they sent a representative who issued a WDI Inspection Report, for which we were charged $240.75. That report from A Bell indicated there was visible evidence of wood destroying insects i.e. dead insects, insect part, etc. A Bell's report also indicated visible damage from wood destroying insects noted in one room. However, the report stated that no treatment was recommended and that the property was under a renewable termite warranty until 3/24/14. Due to the conflicting reports, our realtor attempted to arrange a meeting at our house with A Bell and the buyer's inspector. A Bell refused to participate in that meeting. Because of A Bell's refusal to cooperate, and in order for us to finalize settlement on the property, we had to hire third individual to repair & treat the property. Walls were removed and significant damage was found. The cost we incurred to repair and treat the property totaled more than $5,000. Because A Bell advertised on their website that "your total satisfaction is guaranteed", we expected A Bell to reimburse us for the costs we incurred, including the feel we paid to A Bell for their useless WDI Inspection Report. We spent the entire summer of 2013 on the telephone with A Bell trying to come to a fair financial resolution. We did send a certified letter A Bell's president, Angelo Valenti, on May 31, 2013, which was subsequently returned as unclaimed. We sent the letter again on June 17, 2013 by regular mail. Mr. Valenti left a voice mail message at our new residence in July 2013, stating that he was in receipt of our letter, wanted to discuss the matter further and that we should contact him at his office. Our phone calls to Mr. Valenti's office were never returned. During the next several months we did speak to Mr. Valenti's assistant, who finally told us in a November 2013 telephone conversation that A Bell was not responsible for any of the costs we incurred. Certainly no way for a company to treat it's customers. Especially when they advertise "your total satisfaction is guaranteed".

Description of Work: Get rid of yellow jacket nest in my front yard.

Description of Work: purchased 1 yr plan, they got rid of carpenter bees with first treatment. very impressive.

Description of Work: The most recent charge was for a requested spraying for ants, ticks and fleas, inside and outside, plus spraying in and around our shed in the back yard. They perform monthly spraying inside and out of my house for ants. They have also done exterminating for Yellow Jacket nests in the past. Customer service is very important to them. Whenever I have had any kind of problem between regular service they have always responded quickly. We had a serious Yellow Jacket problem for a few summers because they had burrowed so far down in the ground. A Bell came back several times and used different approaches until the problem was solved. … This summer I have barely seen a Yellow Jacket!

Description of Work: They provided a quarterly inspection and treatment.

Description of Work: Provided trapping services for squirrels that had gotten into my house behind a wall.

Description of Work: A roofer was working on our roof and noticed a squirrel infestation. We called A Bell and they came out and set up one trap, using celery to attract them. They spent about an hour analyzing where the squirrels were coming from.