They came last June and told me I needed a new part. I gave them the deposit and followed up several times. The technician repeatedly said he would follow up on the part, but never did. When I started asking for money back, he started ignoring me. When I spoke to company, they had no record of the service call. I sent them a copy of the invoice and the cancelled checks. They said they will refund the deposit. they take no responsibility and do not acknowledge that they even know the technician. something is funny. not a company I would ever trust.
Description of Work: diagnosed a broken part but never repaired it.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$360
Robert S.
06/2015
4.0
appliance repair
+ -1 more
unknown
Description of Work: replaced my condenser on sub zero rifrigerator , had it done less the 2 hours
Rating Category
Rating out of 5
quality
5.0
value
3.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Jeff M.
08/2013
5.0
appliance repair
+ -1 more
Did a good job and turned out to be less than estimate due to less work having to be done
Description of Work: Replaced subzero freezer lines
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
Russell S.
04/2013
5.0
appliance repair
+ -1 more
After calling another company, waiting 4 days, then getting an inexperienced (I assume because he seemed very unsure of himself)technician, and getting an $1100 sealed system estimate, I paid him his service charge and sent him on his way. A friend suggested that to work on Sub Zero refrigerators, I should not use anyone except Engineered Appliance. They had someone at my house the next day, he had the problem diagnosed properly (not a sealed sysytm repair) in about 10 minutes, and 30 minutes later the machine was working properly. I wish all technicians were as competent as this guy.
Description of Work: He replaced the refrigerator control assembly
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
BARNEY AND ROSALEE G.
10/2007
5.0
appliance repair
+ -1 more
They are quite a distance away. Just to come to the door they charge $75 and then labor is $75 and hour, plus any parts you may need. Their quality is good and they get the job done.
Description of Work: They specialize in Sub-Zero refrigeration systems only.
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Service Categories
Appliance Repair
FAQ
ENGINEERED APPLIANCE SERVICE is currently rated 4 overall out of 5.
Monday: 8:00 AM - 4:30 PM
Tuesday: 8:00 AM - 4:30 PM
Wednesday: 8:00 AM - 4:30 PM
Thursday: 8:00 AM - 4:30 PM
Friday: 8:00 AM - 4:30 PM
ENGINEERED APPLIANCE SERVICE accepts the following forms of payment: Check
No, ENGINEERED APPLIANCE SERVICE does not offer free project estimates.
No, ENGINEERED APPLIANCE SERVICE does not offer eco-friendly accreditations.
No, ENGINEERED APPLIANCE SERVICE does not offer a senior discount.
Yes, ENGINEERED APPLIANCE SERVICE offers emergency services.
Yes, ENGINEERED APPLIANCE SERVICE offers warranties.
ENGINEERED APPLIANCE SERVICE offers the following services: Services Subzero & Scottsman brand appliances