EUROPEAN FLOORING CO., Inc

The first pass left a spot undone. They returned and did a touch-up after I complained. The owner promised that the new finish would approximately match the adjoining room, but it does not, and to have it redone would cost more. But my real complaint is that anyone who was actually on-site during the job was impossible to speak with; all communication was funneled through a receptionist. No one who had firsthand knowledge of the work would actually get on the phone and give me any information. The foreman eventually came by but it took a week of trying.

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I hired the company to re-do an entry hall. The company overall appears extremely disorganized. I called them based upon a friend's referral. The phone service went into voice mail advertising a cleaning company and call another number for the flooring service. Made it sound like the company was out of business. I finally spoke to someone and they changed their message but the administrative portion continues to be chaotic. I called- got an appointment called back in 1 hour to confirm that i could keep the area free that day and was told that that appointment date was no longer available.- maybe they would come the following week. As you cannot walk on the floor and it is an entry hall, this creates some problems trying to re-schedule and I told them this. Call back and they can see what they can do. So back again to the original date, but I had to call the day before because they cannot say WHEN they will come that date, only do scheduling at 3pm the day before. Needless to say called at 3 & 4 pm the day before and no one picks up the phone- voice mail. Now i dont know if they are coming at 7:30 or 4:30 or at all......not too easy to keep an entry hall off limits for uncertain times or dates. I call at 7am of the scheduled date and asked when I might expect them and that they never confirmed the type of finish on the floor either- the receptionist said they might not do the actual varnishing that day anyway. Then I blow up- are you supposed to keep an entry hall off limits for days on end? Every time you speak to some one at the office they claim you did not speak to them as they were out that day... I asked for the owners email, phone number or a call back-- of course, no response. The owner never contacted me. Fortunately the workman did arrive on the scheduled day and finished. The work is acceptable but overall the company is chaotic, disorganized and unprofessional. Cant blame the workmen but the office staff and management are poor. I would have liked to tell this to the owner, but he seems too disinterested to care.

Very professional, timely and did a fantastic job

A friend recommended them to me. I used them twice. The floors look absolutely beautiful. They did a wonderful job. They did it quick. The place looks great. They did 3 and a half rooms.

The end product was good. They had to start the project later than scheduled which made our lives a little more stressful, but they were able to complete the job in time for the move we had scheduled around them. They were also responsive to our needs of having them come back to redo a room that was still rough. They came with out extra charge and made it right.

I am very pleased with the work. I am NOT pleased that the workers spoke no English. Two gentlemen arrived about 1-hour later than I was told. One gentleman removed two free-standing steam radiators and the other tied a 220-volt electrical cord to my service box (for the floor sander). They worked very hard all day. A supervisor (who did speak English) arrived about 1pm. He explained things that I was hoping to get answers from from the crew. After the work was complete, I did notice a small water leak on the steam radiator and it discolored a 6x6-inch area nearby. It was due to a faulty vent control. The owner was called, he came immediately the next day and assigned a crew to fix the problem. A final observation: I thought they were messy in their clean-up. There was a lot of residue on moldings and bottoms of doors from the sanding that had to be cleaned away with a microfiber cloth. It took me 15-20 minutes to do. I thought it would have been nice for the two gents to do some spot touch-up when they were done. I was not pleased with the scuff marks on the new baseboard moldings, but I was cautioned about that from more than one vendor in my search to get this done. I have one more bedroom, hallway and stairs to do in the next year or two, and I also plan to remove the wall-to-wall carpeting on the first floor and have them complete the house 5-10 years down the road.

The crew that showed up didn't speak English, except for the crew manager, who then left. They wasted thousands of dollars of wood by gluing boards before they dry-fitted. They over-glued in several areas, so glue seeped up into the seams between the boards. A sixth-grader could have done a better job cutting and fitting boards around steel columns in the middle of the loft. They damaged walls. My wife asked for a specific installation pattern for the random-width boards and they assured her that there was enough supply to do the apartment in that particular pattern. Then they ran out of 6" boards halfway through the installation and we had to change the pattern. I had to buy more wood, and used a less expensive, but much higher quality installer, to finish the job. They refuse to even acknowledge their mistakes. They have a lame excuse for everything.

Workers arrived on schedule and were very polite. Sanded the floors beautifully and helped us select a beautiful stain. Unfortunately, improperly applied the urethane coat several times over, resulting in an inferior final result. To this day, we are unhappy with the appearance of the floors, but cannot endure the inconvenience and mess of having the job redone.