Jersey Appliance Inc

There was no heat in my dryer. It wasn’t drying. When the service man came, I said it could be the vent. Unknown to me, he took apart the whole machine and said it was the igniter. When taking apart the whole machine; he was just gluing pieces back in place. He replaced the piece for $40 and charged me $226. He never checked the vent or the machine properly before he left. It broke 20 minutes after he left. I called the company and they were supposed to have the service manager call back. I never got a call back. I called back and they sent the same service man back the same time. He said it was a faulty part and replaced it. I asked if it could be the vent again. He said it might be. He then said it would be an additional $200 to clean the vent. I said that my husband would clean the vent. After my husband cleaned the vent, the dryer blew again. I called the service manager again and he was extremely rude. He told me my husband must not have cleaned it properly. My husband is a contractor and he cleaned it professionally, just like we have the past 16 years. On his third visit, they said they would no longer honor the one year parts and replacement warranty because we had cleaned the vent ourselves. He disconnected my vent and my dryer was blowing into my house. I told him I wouldn’t pay the extra $200 for them to clean the vents. He was just going to leave it unconnected! On Friday, I gave them permission to charge the card for $226. They called on the following week to say that they tried to charge my card. I said they no longer had permission to charge it. They should have done it when I gave the permission.

They had the thing for nearly six months. They picked it up once, repaired it, and brought it back, but it was actually there for two months before they even looked at it. I kept calling to see what the holdup was. They said it was fixed but it was not so they came and picked it back up. They had it for another month but they didn’t see anything wrong so they brought it back. I told the manufacturers about this facility and explained that it was under warranty when we started the process but it wasn’t any longer. They hooked me up with another repair facility that diagnosed the problem. The parts that I needed weren’t available so I ultimately got a new unit. It was a very bad experience with the repair place. They charged me to come and pick it up but Kitchenaid reimbursed me because they weren’t supposed to charge me anything.