An unusual situation, in more ways than one! Our cell records show otherwise, as seen below. However, we'd like to apologize for any misunderstanding. We enjoy dealing with all our clients, especially the ones from Angie's List, since they tend to be dedicated and conscientious about their homes, well-informed, and are a pleasure to work with. All of our 21 other reviews are 100% A-Rated in every grading category, since we take pride in our work, craftsmanship and in delivering excellent service, including prompt responsiveness. We've been listed with Angie's List since 2012 and an Angie's List Super Service Award winner for 2 years in a row. We missed out last year by being short one review, to make the criteria. So, naturally, we are very disappointed with our first, ever negative review! This is what happened, from our cell phone records and the sequence of events: We're puzzled that he said that it took several days to respond to his first phone calls. 1) I promptly returned the client's only voicemail message to us. This was on the same day that he left it, which was last month. 2) Upon review of our phone records, we saw that we had 4 missed calls from his number, with his single voicemail message, on the day that I replied to his message: At 9:58 am, 1:06 pm, 1:13 pm and 1:46 pm. 3) Also, that he said he: called 2 x that day, "no answer," although it would've went to voicemail, if no one answers. He left no message. 4) It's always best to leave a voicemail (I make sure the mailbox is not full), or a text if desired, since I cannot always pick up the cell right away. This will also let us know that the call was intentional or perhaps not spam. We set the upcoming Saturday for a free Measuring Appointment, but he said that he would call back to set a time. We thought that we didn't hear back from him, due to his changing his mind. We don't like to pursue clients when we believe that they haven't called back, usually because they're no longer interested. We don't believe in being intrusive or in hard selling. We also didn't have his email address. If the contact is by phone, we don't ask for an email, and let the client decide to offer it, in order to respect his privacy. 5) Upon review of our phone records, we received one missed phone call at 8:52 am on Saturday, (Not two claimed calls). There was no message or name associated with the call. 6) It's best to leave a message, so we'll know that you want a return call, or that it's not an accidental dial. A suggested, alternate way of contacting us would be by text or email, in case one has trouble getting through. 7) We would have liked to respond by: Calling the client, apologize for any miscommunication, and work towards a satisfactory resolution. 8) However, the homeowner had an: Unorthodox request! 9) He said that he wanted us to install: Three, interior, Solid-Core Doors leading to his garage, instead of Fire-Rated Doors, which are required by the State Building and Fire Code. This may have been because he wanted to save money. He told me that he was assured that the Solid-Core doors would pass inspection, and I said that I needed to discuss this, which I hoped to do in person. 10) I wanted to persuade him that: Saving money or otherwise, by installing Solid-Cores instead of Fire Doors, is not wise for safety and other reasons: -- Fire doors are required in order to allow the occupants and any pets more time to escape, since they take longer to burn through. -- If there's an inspection for another reason, then he can be cited, and forced to change the doors, anyway. -- If he sells his house, he may have to change them, since an inspection will note it as against code. 11) As a responsible contracting company, we would not be comfortable with a choice of non-code doors that compromises safety. We wish him well with his project, recommend that he get the Fire-Rated Doors as required by Fire Code, instead of the less expensive doors, and apologize that things did not work out. All the Best, Michael Interior Door Upgrade, LLC