Spectracom Technologies

The owner Arik has been supportive in trying to resolve the many problems which this semi-complex new construction alarm install has involved. The company Guardian Alarm appears to be a top notch company. I especially like the iPhone & iPad app, which allows us to set and disable the alarm remotely. If you are going to get a hardwired system, please ensure that all wires are clearly marked and any other subcontractors respect the pre-wiring; otherwise you will be throwing money away.

Do not use this company. The unprofessional nature of the guy who came to give the estimate and the way they do business makes me suspect of the way that they would handle any problems I might have had.

The prior owners had an alarm installed in the house. I wanted to activate the system when I moved in. The system had been installed by Guardian and Spectracom is an authorized dealer of Guardian. I intially thought I was dealing with one company and when the salesman from Spectracom showed up I was caught off guard. The salesperson honestly seemed that he was drunk or had been drinking and was certainly down and out but I didn't think much of it because I thought I was strictly dealing with Guardian. Shortly after I started having trouble with my system which was a direct reflection of the information that Spectracom had given Guardian. Prime example they told Guardian all of my sensors are hard wired when none of them are. The problem that happens with this is that the alarms trip for false alarms. When I was out of the country the fire department showed up and tried to get into my house because I had a alarm going off falsely. They had tried to force the door open and luckily I reached the fire department before major damage was done. I explained that it was a battery operated detector and explained this was the problem. The fire department ended up going into my home through an upstairs window and there was minimal damage to the window. The end result came at $150 in roaming charges because I was taking care of this on my cell phone out of they country and it never should have happened because it's their product and they should have known! Also they set someone else's system and accidentally used my serial number and when they testing that system it showed up as triggers at my location. When we figured out that it was a low batter I had someone come out to check all of the batteries. The tech broke one of the motion detectors that has a 100 lb limit for my large dog. He replaced it with a 30 lbs detector that would not work. They do not stock that weight limit in their vans and it took them coming out two more times to fix it and they couldn't. I ended up having to have it direct shipped to my home and finally they were able to fix it. When I was out of the country the alarm kept going off. We finally ended up having to power it down and take the system off line and it was still going off. When I spoke to the tech at the call center she said it doesn't make sense because my system was hardwired and that is how we discovered the misinformation. Our system is battery operated! All I needed from them was to get out of my contract. I live in a community that charges $50 dollars for every false alarm after the first false alarm and I'm terrified to turn it on because I'm afraid that it will create false alarms. Guardian was willing to let me out of my contract but Spectracom would not let me out. Now Spectracom is willing to let me out but now Guardian will not let me out because all of the issues that happened took while Spectracom had the service. It's a great racket for crooks.

It went very poorly when I tried to negotiate a reasonable settlement with them. The options they gave me were to pay the balance within 2 days or get their lawyers after me...