Sparkle Surface Care by Classic Services

Great! Couch looks refreshed.

FANTASTIC EXPERIENCE in every possible way! Amazing Wendy couldn't have been more accommodating with scheduling. She provided information about the MANY services they offer and thoroughly answered any questions I had.. Johnny ( the technician who arrived to do the carpet cleaning) was wonderful, pleasant, and did a fabulous job. I wholeheartedly recommend Classic Services! Their customer service is a perfect example of "going above and beyond" ..... if you give them a call you won't be disappointed.

Chris and Wendy were very nice and courteous, easy to work with people.

The technician was great, very professional and polite. Explained his scope of work and how long it would take. Would recommend this company for others who needs their sofa cleaned and steamed. They offer other services too.

Classic did a great job on a light colored carpet in a heavily used room. It dries without any residue and was safe for my very sensitive cat. Would not hesitate to recommend them.

The rug had a number of stains in it (pet accidents, residual from garage floor) and Classic Services managed to get the stains out where now my rug looks like new.

The job took less than an hour, and my rugs look like new.

They did a great job and we were happy with the work.

We have used classic before. They are certainly pricier than many other carpet cleaning services, but their service and results are second to none. They always get out stains and dirt in the carpet that we thought would never come out. We've tried the cheaper companies and the franchises and got disappointing results. This really is a case of getting what you pay for. We will use classic again.

Very professional and excellent service.

They were very nice and showed up like they said. Could not believe the price as they had to come out and see the rooms in order to give an estimate. They did the work and did a good job. However, the price was more than double what we normally pay for almost double the work. We have been using another company prior, and they cleaned the family room, basement stairs and our entire basement that is carpeted (approx size 1000sq ft) for only $275. Thought I would try Angie's list to try another company. I told them that there prices were outragous and even showed them the recept from the other carpet cleaning company. Would not use them again

I was extremely pleased with the service quality. Right from when we contacted them, and Wendy provided an estimate over the phone to when the technician came home and patiently cleaned the entire carpeted area - there was sincerity and pride in doing a great job that was apparent. There were some mis-communications between Wendy and myself regarding the cost for moving furniture. But Wendy and her team were understanding and offered to swallow that cost. They tried hard to remove some of the discoloration in the corners, and had warned us that it would be difficult to remove and they can't guarantee removal before starting the job. The effect is visible, and the carpets feel lovely to walk on. It was thoughtful of them to leave us foot socks to use while the carpets were still drying. I haven't tried any other service and have no benchmark to compare them with, but very satisfied with the professionalism and will certainly use them again in the future.

Wendy responded to my message promptly and fit us into the schedule. Technician came and did a sample test on carpet since carpet was old and stained. We told him to go ahead with cleaning and we were satisfied, considering the carpet. Pleasant experience

Simply amazing! Customer service was superb! They were prompt with my request to have my carpets cleaned and very accommodating to my schedule! They were able to get all the stains out and the carpets looked like new again. I was even gifted with a dozen roses, what a treat! Thank you!

It went fine. It was excellent. When we need them, we'll get them back. They did the job. They were good. They're professional and courteous. They took care of the house. I had no problem. They knew what they were doing. Price was very good. They were right on time. They were very professional. They came in. They told us what they were doing and they set out to do the job. I was very happy with their work.

Spoke to Wendy @classic. She explained company was booked and could not meet date of service needed. Today 6/23 we had a conversation about urine on upholstery from cat [had bladder problem]. Sofa will now be discarded as explanation from Wendy suggested not recommended to clean. Spoke to Josh at Angie's list he sent this email to request refund.

Everything went extremely well. Communication was easy, Chris was punctual, the job took a little longer than anticipated due to some unusual bit of a tar-type substance in some areas. but the carpet looks wonderful, and we are very pleased. We would definitely use them again.

I was very pleased with the work that was done. The quality was well worth the price. Everyone was very professional and helpful. I will certainly use Classic Services again. Thank you Wendy.

Classic Services were pretty good. They have cleaned a couple of carpets. They are not too expensive, but they have been good. I have been using them for the second time. They are very friendly. I had the same person, Johnny, both time and he was very friendly and we remembered each other and he remembered the house.

The cleaning job overall was adequate for all the rugs and the furniture. However, I have a few complaints that led to their "C" rating: 1) Two of the large cushions from the love seat and sofa were left with major discoloration. I don't know if it was a result of how the upholstery was cleaned, what it was cleaned with, manufacturer dyes, etc., but I am disappointed that it was not brought to my attention by the technician. It was clearly obvious the problem occurred immediately after the cleaning, and not something that could only be noticed when the fabrics dried hours later. This should not have been left as a "surprise" for me to find. 2) The technician admitted (when all the work was done) that he had forgotten to charge for a large area rug (10x12) in the dining room, and since it was not included on the original quote he would have to eat the cost since it was his oversight. The addl charge for this rug would be $120. I felt bad and didn't want him to have performed the work for nothing, so said it was okay to add it to the bill. Additionally, during his visit I asked him to also clean four small bar stool cushions/seats that I forgot to mention when he provided the quote. I feel that because I was fair enough to offer to pay the full price for the missed area rug, the right thing to do (especially for a first time customer!) was to throw in those bar stool cushions at no charge since they were so trivial and barely took that much time to treat. He didn't even seem to be that grateful after I offered to pay for the rug, and more concerned with getting the bill right since he was annoyed with himself making the error in the first place. Of course you can't expect people to always react/respond the way you would in certain situations, but during a vendor/client relationship/transaction there are right and wrong ways to conduct business. 3) Lastly, I'm annoyed at the lack of responsiveness. I asked the technician about having all my curtains cleaned for next time. He said they don't perform that service, but had a contact who does work for them and would get back to me with that information. I never heard from anyone. I also called the office recently and mentioned some of the above issues. I specifically said I was disappointed that no one called back with the information for getting my curtains cleaned. Without checking any of her records and/or confirming my contact information, she immediately responded that they did call "several times" and left "several messages." I checked my phone records and no one from their office called as claimed. I would have much rather preferred an apology that my original request "slipped through the cracks," than trivialize my complaint with false claims. During the same phone conversation I also said I had some questions re charges on my original bill and needed someone to call me back to resolve/explain. She said she would have her husband call. That was over a week ago and nothing so far. At this point I'm moving on and filing this as a closed case, and would not feel comfortable using this vendor again. I intentionally held off filing my Angie's List rating in order to give them a chance to explain, as well as a second chance at being responsive. Oh well ....

It was okay. I spent $400 to $500 with them. I do not recall too many details about the service but I was satisfied overall. They did the job quickly and their cleanup was good and fast. Their price was a little high because I think that they came for a very short period of time but the quality of their work was pretty good. I was not at home when they started doing the service. I was home just briefly when they were there so I did not watch them that closely.

terrific experience with Wendy and her husband. communication was great from the beginning, they showed up on time, and were able to accommodate our tight schedule before our movers showed up. would definitely recommend them to anyone.

Classic Services did a great job. They were fast and easy to deal with. I would not hesitate to use them in the future.

The work was done in very professional manner. This contractor is reliable, reasonable and I would use them again.

Great! Efficient, clean, quick and complete. Excellent work.