Foley Mechanical Inc

I've dealt with them for many years and they did the job well but I wasn't pleased necessarily with the billing situation. I've always been happy with them. I told them what the problem was and they didn't have the part. I paid the full service charge when the guy was here 10 minutes and had to go and order a part. It was a week later when I got charged another full service call. It was something they never did to me before. He wasn't here all that long.

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Tim Foley failed to show up. Three hours after his scheduled appointment, he left a voice mail apologizing for missing the appointment. Monday morning I received a call from his office asking if I'd like another appointment. DEFINITELY NOT!

The price was on the higher end so we are definitely not using him. He was very polite. There was no problem. Only the price was a major deterrent.

When I first called asking for a geothermal quote they were doing a similar installation approximately 2+- miles away. I was told the owner would be glad to call me. Left number and waited a couple of weeks. I repeated this process several times. Story: He is at a conference for a few days. Wait a week, now he is backed up from being away. They always promised he would call but he never did. Since geothermal isn't done by just everyone and Foley was recommended by a trade peer who does not handle geothermal, I decided to give them one last call. This time a very pleasant office staffer offered to schedule an appointment the following week. I scheduled the last of my vacation time to meet the owner, Tom Foley. Less than 30 minutes before the appointment time hey call and say he can't make it. I told them I had already committed to my last vacation time. If 1:30 - 2:00 wasn't good, I could meet him anytime later in the day I offered. They said they would be in touch. Never heard from them. Called their service and was told they would find someone to call back. No callback. They had promised to let me know when they canceled if he could make later in the day. I waited over 24 hours, and called to find out what happened. I was told he wouldn't be able to come for several weeks now. He was very very busy. I told them I had just burned the last of my vacation and had hoped he could come and work around my schedule since they canceled the appointment. Answer he is very busy and you are really out of our service area. What??? I was in your service area at the beginning of the process. I am truly livid. Unbelievable way to treat a customer asking about a 25K job. Never call these people you can't trust them to do what they say...they waste your time and do not come through.