ASPHALT CARE CO

They were great on the phone when we set the initial estimate up and the price was reasonable for the job to be done as compared to other bids we had received. Once we accepted the bid, they were able to fit us in a very short period of time to do the work contracted for. They came out on the day they said they would and at the time they said they would. Removed the top layer of the driveway and re-graded the section near the garages so water would run off correctly. They then resurfaced the driveway. Once the driveway was done and able to be used, we noticed that the surface on the top half that they did was not as smooth and contained a lot of small gaps between the pieces of asphalt. We called and questioned the surface and requested that someone come out when we were there to look at the driveway. The company did send someone out but not when anyone was home. Did not call back with findings. We called again and were told that someone had been there and that it just needed to be seal coated and that they would come back to do it in the spring. When we called in the spring, driveway had gotten much worse and we told Tanya that we did not feel that it was a seal coating issue and we wanted someone to come out and meet with us to discuss the situation. Someone finally came out after several calls and said that the top section of the driveway needed to be redone since it was coming out in chunks and they would be out to do it once the weather was nice (around May). May came and did not here from Asphalt Care. Left several messages and finally received a call back. We were told that they would be out and we set a tentative date for May 23 if weather permitted. Weather was not good and after making several calls to confirm that they were not coming out that day, we were told that they would be out once the rain stopped. The next week has come and have not heard from anyone. Left three messages and did not receive a call back. Once we were finally able to get in touch with Tanya she felt the need to argue about how many message we left (she felt it was only two) rather then just give us a date for service It is now July 1 and we have still not had the problem corrected and at this point, phone calls, text message etc all go unanswered. We have retained a lawyer and will deal with Earl and Asphalt Care Company through the legal system since standing by their work and correcting their acknowledged error does not seem to be what this company does.

They split the work into separate parts, notified us each time they would come and set up the arrival around our schedule. The first estimate they gave me was for more work than I wanted, but I called and got them to revise it. They did what I contracted for.