Alenco Fence & Lumber Corp

The install went smoothly. The job was started and completed on time. The office staff and installers were great and easy to communicate with. The custom fence is stunning and the crew did an amazing job working with me to make sure it was installed exactly as I wanted.

The entire process went great from quote and design to installation and invoicing.

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I wasn't home when they came to inspect the fence to provide a quote or to complete the repair, but when I checked out what was completed it was exactly what I expected and discussed with Chris over the phone. I called other fence companies and either they were higher priced or told me the job was too small for them. It was a small job, but they were willing to take it on.

Maureen was very helpful and explained honestly why they were so bz. I needed an estimate right away but it was May. She said it's the busiest month of the year for their company. They wouldn't be able to fit me in b4 7-10 business days. She suggested I send them the measurements so I could get my estimate in the timeframe I stated. Maureen was very, very helpful and patient but it just didn't come together. I didn't have the measurements to give and the time kept on ticking!! I love that this is a family company and Maureen is great at what she does. I have this company hearted in case I need help in their area of speciality again.

In August, I requested an estimate to replace part of my existing fence with a gate. We scheduled an appointment. Their representative arrived for the appointment and sent the estimate by email a day or so later. So far, so good. I accepted the estimate and was told the work would begin in 2 1/2 to 3 weeks, and they'd advise me the day before the work began. Since then - nothing. It's now been seven weeks since that last communication. I've sent emails inquiring about the delay and never got a response. The estimate itself doesn't seem out of line, but the failure to follow up or even answer emails reflects poorly on their responsiveness and professionalism. I'm giving them as high as a and quot;Dand quot; for punctuality because the estimate appointment was kept and the estimate delivered quickly, but everything since then has been completely unsatisfactory.

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No problems. Heard great feedback from word of mouth as well as looking up on Angie's List.

Alenco did a very nice job. Their estimate was very similar to others we received. Fence looks great and we had no problems at all!

Alenco is one of the most pleasant and responsive contractors you can hire. Their price was fair, and they were incredibly responsive to our many questions, updating the estimate and drawing several times along the way. When it came time to move forward with the project, they were spot on with their estimated timing. The installation crew was great. They walked the entire property with us, using a copy of our survey, and worked wonders to get as much of our property and 100% of our existing landscaping inside of the fence. We have received many compliments in the short time since the installation. I highly recommend Alenco.

It went very well. I called for an estimate in the Spring. I also called another company to get a comparison estimate. Based on the numbers, I decided to go with Alenco. I called in the Summer to request the work be done. They told me the wait was approximately 5 weeks. When I returned from vacation, the company called to schedule my appointment. The guys arrived at 830 am and I showed them where I wanted to fence. Both guys were very nice and got right to it. They worked until about 4pm and returned the next morning to complete the last few panels. It looked great when it was all done. I gave the price a B only because it was so expensive, though it was cheaper than the other company. In the future, I am thinking of adding some more fencing for my dog. I will definitely use Alenco if I do.

I called Alenco and they gave me a price estimate over the phone. I asked them to come out and check it before they brought the gates because I wasn't comfortable with my measuring. They sent someone out who measured the gates and within two weeks, I had beautiful new gates. Within a week, they were not closing properly - we had a huge rainstorm and I believe the wood contracted and warped some. I called Alenco and they were at my house that day and fixed the gate locks with no charge. These guys are really great - I highly recommend them. Great job all round.

latticeCame when scheduled and finished the job on time and within estimate. Was creative and willing work with us on details. A top notch group!

They were good qualified people. The price was in the middle of the road.

The estimator came out quickly and he explained the scope of the job clearly. The estimate was received quickly and was reasonable.

As I said in my April 9, 2011 review, I would use them again and I did. The job took 2 days. They did a great job. This company specializes in split rail so make sure you get an estimate from them if you are considering split rail fencing. Enough said.

The whole process from initial contact to installation went very smooth. The office staff is very friendly, knowledgeable and helpful. Since I knew exactly how much fence I needed and the number and size of gates, I received an accurate estimate over the phone. The crew that did the installation was friendly and experienced. They even removed some existing fencing (about 25') at no charge. I contacted about a half dozen fence contractors and ALENCO was the best. One fencing company seemed annoyed that I took precious time out of their day to ask for an estimate. Others were condescending and seemed shady at best. Not all the fencing companies I spoke with were like this but at least half were. I'm glad I chose ALENCO. I plan on doing business with them again.