Build-It Construction LLC

There seems to be a lot of negative reviews from home warranty customers. I also used this company through my home warranty. My furnace was broken when I went to turn it on last night. I opened a claim with my warranty company, and was scheduled with this company within 10 minutes— coming out today. He arrived on time, diagnosed and fixed my furnace very quickly, cleaned up after himself and was polite. I would recommend him!

Awful. Very disrespectful, not accommodating. Didn’t even have them service what was needed due to the disregard and disrespect for other people time. Communication very poor. Please stay away.

Very negative experience. They were assigned to me through Choice Home Warranty. I live in a condo and it’s very unusual, but the condo association requires proof of insurance to gain access to the roof (there were issues with a previous repair job for another tenant that damage was done to someone else’s property). Build-It provided the proof insurance and the technician entered my building, and then the technician was very rude and said that he is refusing to do the job and left. I do not recommend this company and will never use them again.

I am so pleased with this company, I would hire them again. I would recommend them to anyone. When he called to make the appointment he was on time. Very pleasant to talk to. He explained everything that was wrong and what he was doing.

THANK YOU, BUILD-IT CONSTRUCTION, FOR COMING TO THE RESCUE! When my furnace stopped working, my home warranty company first assigned another company which I rejected. Then thankfully they re-assigned Build-it Construction to my job. Louis called me the same evening, listened to my dilemma and told me he would be there the next morning. He arrived promptly. He was, professional, thorough, knowledgeable, honest, and prepared to get the job done! My family and I are grateful for the quick and great service in repairing to problem. Looking forward to doing business again with you in the future, and will definitely recommend you to others.

I am sadden to see all the bad reviews for such a good company. As a consumer I rely on reviews to help me make better choices in who I hire. I am so glad I took a chance on these guys. The gentleman who came out was very friendly, knowledgeable, and professional. I had been having issues with my heater all winter long and thought it would need to be replaced. The technician came out and told me that my unit was clogged and needed to be cleaned. Meanwhile, I had several other companies come out and had my flame sensor and igniter replaced, I even had a tune up done as recommended by the previous companies and nothing solved the issue. To find out that I needed maintenance cleaning done was very upsetting because the months of me suffering without heat could’ve been avoided. Thank you Build-it for coming out and fixing the issue. I am looking forward to doing business with you guys on the future!

When Luis came out to fix my heat initially, it worked and then my heater broke again in February. I put a claim in to my home warranty company and called him and he said he would pick up the work order and could be out on Monday but if we wanted him to come earlier than that, we would need to pay him $165 for the overtime. My home warranty company was upset that I did that but I have a 4 year old and needed heat. Long story short, he tried to change the thermostat (wasn’t the problem), he tried to change fuses but they weren’t the issue and then he said it was the wiring within my walls and my warranty wouldn’t cover it and would cost us $900 out of pocket. My gut told me to get a second opinion and thank god I did. I hired another local company who said it was something completely different, covered by my warranty. Heat and AC now work and my warranty company will now reimburse me. Never again.

Luis was quick, efficient, and even explained what the issue was and what we needed. Thank you!!

This was a horrible and unprofessional experience. Person who showed up refused to further evaluate a non-working A/C unless I agreed to change freon on the unit, which cost thousands of dollars. When I disagreed, tech got short, rude, and abruptly left without completing evaluation service. I did a second referral, who evaluated unit thoroughly and stated the freon was not the issue and would have only cost us money without fixing the problem. customers beware and do no trust this company

If you are like me then you were assigned this company by your home warranty company and looking to get information on the quality of work they do. Well, this company is not one you want working on your HVAC system. The guy came to my house, and I told him the AC was blowing warm air and might have a leak somewhere. Without even connecting a single diagnostic tool to system, he proclaimed the system needed to be replaced. Ok, I have a warranty so no problem right…. Wrong! He then proceeded to tell me I would still need to pay an additional $2000 - $2800 for non-covered cost. When I get the breakdown of the cost it is $2775. He is replacing almost every non covered component of the system, excluding the condenser and evap coils which are the only parts covered by the warranty. The prices he all but made up are outrageous. As an example, he is charging me $225 for a locking cap and $200 for a float switch that both can be gotten for less than $20 each at a big box store. Then there’s a $300 permit fee, when the township fee is $65. These are only a few examples of the laundry list of items I was told I needed. I had another company look at the list of charges and was told that 90% of that list is not needed, I understand he must make money, but he doesn’t have to try and rip off people that are stuck in a hard place needing HVAC services. Needless to say, this guy will not be working on my AC. Just be weary of the charges you are getting.

DO NOT HIRE THEM FOR ANYHTING!!! My Home Maintenance company used them twice. Both times went them same. First Time: They called, said we can come tomorrow between a certain time and I said I couldn't do it at that time and they said ok we will have to schedule for the next week and said they would call back. Never called back. Second time: Same exact thing happened. Except this time I asked if they were actually going to call back and the guy tried telling me they called a bunch of times and left voice-mail but I never called them back. This was completely false. I told him nobody ever called me back. He then told me to use someone else and hung up.

The guy called me at 2:45 and told me he needed the $100 service fee by either cash or credit card. That seemed to be all he was concerned with. Refuses to take credit cards. He was extremely rude on the phone. It was so bad, I'd rather go without heat another day then have him in my house. And it was very cold last night.

I would recommend Build-it Construction Company to any of my friends or family members!!! I called the company when my heater stopped working. The serviceman asked me a few questions about my heater and told me he would be at my house within 25 minutes. He checked my heater and took the time to explain to me what was wrong with it. He had to replace some parts, but after that, he proceeded to clean my heater and then clean the area around it. The next day I received a phone call from the company inquiring about the heater, making sure everything was ok , and was told if if I had any questions or concerns, to give them a call. Build-it Construction Company handled this job in a very professional way and takes much pride in their company! I will DEFINITELY call this company again!

unknown

I am 6'4" and weight 250 lbs. I am big and not thin, but I can get to my attic to access the blower with minimal effort. This contractor couldn't get in the attic for the reasons he explains. I would kind of accept it if I hadn't multiple companies worked in the past with my air conditioner and have gotten to the attic! When I bought this house I visited many many houses and many of these had similar access. Bottom line, I've had other companies doing the work with no problem. On top of everything, as rude as it can get. He called me to complain about my review. So I have corrected it to include the facts.