The installation went just went mediocre, the contractor was okay, they installed a smaller unit than what I have expected, i appreciate te estimate from Lowes, they gave us useful advise about our furnace.
Description of Work: Installation of air conditioner
Rating Category
Rating out of 5
Yes, I recommend this pro
$5,500
Phyllis H.
05/2015
5.0
home improvement stores
+ -1 more
We shopped around for a while trying to decide on who to use for a complete kitchen remodel. We visited specialty "kitchen/bath" stores, big box stores (Home Depot, Lowes and Ikea), wholesales stores and clearance stores. The very first time we walked into the kitchen department at Lowes we had a good feeling. John Osborne was on shift and only too happy to answer all of our questions , show us samples of different manufactures, explain the differences in grade, material configuration, etc. He was extremely helpful and there was no pressure at all. We knew what we liked and he was able to point us in the right direction. We took home a number of brochures and finally made a decision. At that point I made an appointment to meet with John Osborne to go over ideas, see samples again, discuss the layout and get an approx cost. I was pleasantly surprised with John's knowledge, and the time he took with me. He is patient and has a good eye for design. Honestly, I did not expect the service I received and the price I heard. Excellent!!! A few weeks later we went back and sat with John again to make small changes , personalize the kitchen a little more, order the cabinets and decide on a counter top. Fast forward to ordering new appliances (refrig, range, dishwasher and microwave). I had decided on black GE appliances, but had questions and concerns. The gentleman in the appliance department was very helpful and I was able to pick out the model I wanted. John happened to walk thru the appliance department and saw us. He stopped and we discussed the kitchen plan with the appliances I was about to order. Another shopper came into look at a stove and the appliance associate was busy wit h her. John saw that and volunteered to place our order, show us how things would look in the new kitchen (by computer) and even walk us up to the service area to pay for everything. He was SO helpful!! The appliances were ordered, delivery set up and they arrived today. The trucking company was great. The driver called and waited for us to make our way home (over 30 mins). They were very careful , courteous and quick . Perfect. So far so good ! I recommend shopping Lowes (ask for John Osborne) before deciding on a kitchen, appliances, sink, counter etc. The service is personal, prompt, courteous, non-pressure and accurate. I did not get that feeling anywhere else we looked - not even at the specialty, kitchen only stores. I found two of them to be snotty, impressed with themselves and not all that interested in giving us the time and attention we needed because our new kitchen would be a small one. Small =Less Money = Less Time/Effort Given to us. I will review again after the kitchen is installed and completed.
Description of Work: We designed and ordered a new kitchen with Lowes. The cabinets/counters etc will be arriving within the next few weeks. Today we received our appliances. I will review again after the kitchen remodel completed.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,300
Contact information
57 US Highway 9 N Intersection of Rt 9 and Rt 520, Marlboro, NJ 07746
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Service Categories
Hardware & Home Improvement Stores,
Heating and Air Conditioning
FAQ
Lowes Marlboro Nj is currently rated 4.5 overall out of 5.
No, Lowes Marlboro Nj does not offer free project estimates.
No, Lowes Marlboro Nj does not offer eco-friendly accreditations.
No, Lowes Marlboro Nj does not offer a senior discount.
No, Lowes Marlboro Nj does not offer emergency services.
No, Lowes Marlboro Nj does not offer warranties.
Contact information
57 US Highway 9 N Intersection of Rt 9 and Rt 520, Marlboro, NJ 07746