TOTAL ENERGY SERVICE

Replacement was performed without any problems. Very professional and customer focused.

The review of the job and the ensuing discussion of observations and suggestions was given in a thoughtful and professional manner. The job was completed on time and the component parts all have been operating well.

They arrived promptly and troubleshot the issue. This is what they wrote on our invoice, after spending (and we timed them..) 11 minutes: "Found furnace breaker tripped. Isolated furnace and all was O.K. Electrician needed." Billed $69.55. 11 minutes. It's frustrating to call a service company only to be charged for instruction to call an electrician, but I thought perhaps there was a complex electrical reason, which I would respect (if that were the case). I had the electrician come to house after they left. He simply opened the switch box for the emergency shut off switch (the box with the red plate with switch that is attached to the furnace) and visually found a wire exposed from the connecting cap -just enough- to make contact with the metal box, causing a short, which caused the breaker to trip and turn off the furnace. This was the first thing he did upon arrival. There was no trouble shooting. The electrician stated the issue was a very simple to detect if the service company "just took an extra step". They could have fixed this "very simple" problem. The electrician literally apologized for charging me more to do (...what he said...) this service company should have and was capable of doing. Bottom line, TES was here for 11 minutes and charged me $69.55 to ultimately abort fixing a (very simple) problem. They didn't take extra step with my job. They may very well do this and more with others. They might be great for some. However, I can't call a company again if I'm not sure they are able (or willing) to do the job. Based on my single experience, I think it's logical that I would not contact them again. While my experience may not be their their standard, my experience wasn't good. Update: I was contacted by this Service Company upon reading this review. I did not solicit the contact or request it, so I respect it. The message that was left was very customer focused, wanting to talk to me. I feel this review simply reflects my experience which is what Angie's List was designed to do. The voicemail as a result of writing this review, sounded sincerely empathetic, oferring an apology for the situation.

Workers were right on-time and worked hard for 2 days. Very knowledgeable guys...installers don't talk much but worked straight through lunch both days. They were professional and did a great job. The systems are both working great. Andy and his team were very thorough and we passed all inspections without any issues. They even fixed a few things that our initial installers didn't do right many years ago. We are very pleased and definitely recommend them!

If you?re looking for an HVAC contractor, your search is over. Andy Andeskie and the team from Total Energy Service are the guys to hire - professional, by-the-book, clean and workmanlike. I began my search when looking to upgrade the two HVAC systems in my home. One of the biggest problems I?ve encountered in the past is firms that look to sell way beyond what you need. They propose to gold plate this and upgrade that, all of course on your nickel. Andy was the complete opposite. He took the time to understand our current systems and any issues we were having. He made a thorough inspection of our home so that he could make the necessary load calculations and recommend the properly sized systems. He thoroughly explained to me the different choices available, and steered me clear of a number of high end options that he felt were unnecessarily complicated and didn?t contribute to performance or energy savings. Finally, recognizing that I was interested in optimizing efficiency, he recommended several options that I took advantage of, including wrapping the ductwork in the attic and installing additional returns. At no point did I feel pressured or pitched. Talking with Andy is like chatting with a trusted friend who is happy to discuss alternatives and give his professional opinion of what is and isn?t worth it. Andy?s installation crew, Steve and John, were workmanlike, professional, clean, quiet and polite. They never seemed to stop, and instead were always focused on the task at hand. The work they performed was excellent in every sense of the word. Everything was assembled and installed in an organized and orderly manner, resulting in a job that was clean and correct. The quality of their work speaks for itself ? the town inspector (who I paraphrase) made much the same comment, saying ?when you see as many shoddily installed systems as I do, it?s nice to see one that is so perfectly and professionally done.? When the job was completed, it was like the guys were never here (except of course for the two brand new shiny systems they left behind). They are welcome back at my house anytime. My post installation experience has been no different. The systems Total Energy specified and installed work extremely well ? they are so much quieter and more efficient than the beasts we used to have in our attic and basement. Things cool and heat in a fraction of the time they used to, and the house is much more comfortable. And as for post-sales support, Andy is superb. A recent question I emailed him over the weekend was answered within a matter of hours, and he encourages questions and customer feedback. The end result? Look nowhere else and do your business here. I highly and enthusiastically recommend Andy and the team from Total Energy Service. You won?t be disappointed!

This is a Class " A " Operation. From the moment I meet the owner I had a good feeling about Total Energy Service. Andy (Owner) showed me his shop and we discuss the history of his company. We communicated through email. I had some questions about quotes I received from other companies. Andy answer each question quickly. Andy came to my house and did a full inspection with measurements for each room. Of the four quotes I got, Total Energy Service was by far the most complete. The quote was reasonable and the product high quality. The crew showed up on time and started to work immediately. This was a full two day job. They left the work area neat at the end of the day. People from Total Energy Service came by during the installation (including Andy) to check on the progress of the work. Everything seemed to be good. At the end of the installation, Andy came by and showed me how everything worked. It is now over a month since the installation and the air conditioner is Fantastic! The whole Trane system is very quiet.The fan blows a lot of cool air through out the house. I have not used the furnace or humidifier yet, but I think they will work fine. Total Energy Service did install the correct size central air conditioner for my house. I did get three other quotes with different size units. Overall I am very please with the installation of my central air conditioner and furnace. Total Energy Service did a great job and I would be glad to refer this company to anyone.

Andy from Total Energy was patient, easy to work with and able to assure me this product was my best choice. Everything from start to finish went exactly as planned. Andy was at my house inspecting everything 3 times in 1 and a half days. All of my questions were answered. His installers were neat and efficient. Everything was cleaned up as if they hadn't been there. A small issue that can up afterward was solving in less than 24 hours without my being inconvenienced. Total Energy did a great Job and I highly recommend them. I don't know what to say other than I love the way this a/c works only regret waiting so long to do it.

From start to finish, a great job...and a great experience!. Andy and his team are top-notch and real professionals.

The instalation went very well. My house did not have any existing ducts so the ductless system made the installation relatively simple. One minor problem with a pinched drain line was quickly fixed within hours of being reported. The Total Energy Service owner, Andy,is very knowledgeable and was a pleasure to deal with. He offered several design configurations and patiently explained the advantages and disadvantages of each one before we finally settled on the final installation. The system is working great - it's very quiet, efficient and I believe is a very significant improvement over traditional central A/C technology. I am very satisfied with Mitsubishi and Total Energy Service.

I had a few odd requirements that Total Energy gladly accommodated for minimal charge. All work was done with good quality and attention to detail. The technicians were neat and careful not to track dirt into the house.

Could not have gone better. On time, professional, explained all the details. Quality work.

They were recommended to me, and they came. Their service was excellent. I also recommended them to someone else, and they did a good job.

Excellent! Workers arrived on time. Work was completed in a day. We would definitely hire them again.

This is a review of their customer service while trying to schedule a visit. I called to see if I could have a technician check out my AC unit, but I was advised that since Im not a prior customer that they would not be able to see me for a long time. I did not find this to be the best response and thus that is what this rating is for.

Called made an appointment with the professional staff.Tech called me on my cell to inform me he was on his way.Tech arrived found compressor non functional unit had been clogged with lint causing an overheating condition.The sump oil heater was burnt out and in need of replacement.Tech did an excellent job of cleaning the unit and getting it functional and informing me of actual condition of the unit. When new part came in it was replaced in the same professional manor.I will need the outdoor unit moved or replaced in the near future and i will be using TES to preform the Job. I am very happy with this company

My furnace was not firing, which means I had no heat. I called Total Energy Service and got an appointment within 2 days, which was fine because it was not an emergency (outdoor temps weren't that cold). The service tech (Javier) was right on time, fixed the problem quickly, checked the system, cleaned it up, and was done within a half hour. Everything is now running fine.

This was not an urgent job, so we had time to work out a date that was convenient for both. We went with TES based upon a good recommendation from a neighbor down the street that did the same thing last year. The quote was competitive, the guy was professional, and he showed up when he said he would. The work is very tidy and tight.

Overall, the experience was very good. He was honest. He gave me a good price. They did the job quickly. The heating and cooling system looks good and works well.

My experience with them was very good. They were very punctual and professional. They do good work. I rate them high overall.

Okay, so my friend backed into one of our condensers and the coolent line was crimped. I called Total Energy Service after checking Angies List for a local AC repair company. I called and left a message with one of the office staff who said the service manager would call me back shortly. Fast forward to the next day, still no call so I called again (messages get misplaced, people get busy) and this time they called me back within the hour. I explained the problem and mentioned while they were here the units have not been serviced in a few years so why not do what needs to be done when they come out. The appointment was for today between 9 and 11. Javier called at 9:45 saying he would arrive within half an hour, which he did. He was polite, professional and went right to work. He checked the pressure in the crimped line explaining if the pressure was good I wouldn't need the $700 to $900 repair. The presure was good (YEA!!) He then cleaned out all of the leaves that had collected behind the units then cleaned and checked them. He then checked the temp of the cold air coming out of the registers, checked the furnace and suggested we us different filters (the ones we were using were too thick and blocking air flow) and wrote out a detailed invoice. Overall I am very happy with everything that was done and would absolutly call them again.

Very good experience. Prompt reply to initial phone call, quick and thorough estmate with good detail on options. Workers were on-time, clean and efficient. Followup was by Andy personnaly. I'd whole-heartedly recommend Total Energy Service.

He was great, responsive, offered a good price and his people seem to be knowledgable.

Boss arrived punctually on time, made a clear and understandable size up of his products, explained how work was to be done, evaluated costs, gave booklets on products to be installed, gave a date agreeable to me, showed up during employee installation to verify it was done properly, on completion was shown how to disengage units for cleaning or parts replacements. I was more than well pleased. Eric

My AC finally broke down during a heat wave in Aug. Andy answered my phone call right away, came over right away, accessed the problem, gave me the option of fixing it or having a new unit installed. I opted to have it fixed. Within a few days I had AC again. I was impressed by the fact that I could communicate by email and have my questions and concerns addressed quickly. I never felt they weren't interested in the job because I did not opt for the new unit. The team at Total Energy came when they said they would, got the job done and followed up. I would call them again for any problems that I have with my Heating or AC and when I am ready for the new unit I will definitely give them a call.

Andy impressed me from the beginning during the initial estimate. He spent 45 minutes to perform a full survey of the house including vent locations etc. The result of this was that he specified a smaller furnace than the original one (I have read that many homebuilders install a standard unit, regardless of the house size). He was very knowledgeable, and was happy to answer any questions. The estimate was not the lowest (not the highest either) but I decided to use him because of his general approach, and was happy that I did. The work was done on time, everything was clean and professional, and the installation was very well done. Andy then took time to explain the operation of the new thermostat and air filter. I would thoroughly recommend Andy and Total Energy Service.