Basic Basement Co

Basic Basement was fantastic from start to finish. The estimating was easy to understand and the price was reasonable. All contractors showed up when they were scheduled and the work was completed both quickly and beautifully. Changes and add-ons along the way were handled with ease. Gail who manages and schedules couldn't have made things easier.. With all the troubles people encounter with contractors, its nice to find one that was reliable and dependable.

This is the second time working with this company and I could not be happier! They tackled my 100 year old kitchen turning into a haven in just 4 weeks! Asver (project coordinator) was always on point with timing and answering all my daily questions. The workers always showed up on time and accommodated my constant requests for changes. I honestly enjoyed doing this project with them and would definitely recommend to others.

I originally had my kids bathroom completely remodeled and after seeing the result decided to also have my master bathroom remodeled. Both projects went well !!!! My first bathroom involved a new tub with tiling on the tub walls. A new tile floor, vanity and all fixtures. We removed a medicine cabinet and replaced the ceiling light/fan. The only aspect of the project left for me to do was paint. My master bathroom was much more difficult. It was a complete demo with a new tub and shower design. We enlarged the shower and reduced the tub area and both had to be constructed from scratch. The shower was completely tiled including a niche and the newly constructed tub cradle and surrounding walls tiled as well. Here too, new tile floor, vanity and all new fixtures. We removed the medicine cabinet and replaced the ceiling light/fan. This project also involved some plumbing movements for drain shifts and water lines so it was more complicated. In both cases, I cannot say enough about how the workers were timely, courteous and accommodating. They involved me in many aspects to make sure it was what I wanted. On demo day, a truck was sent to pick up all of the refuse so nothing was left on my property when they left for the day. Tarps were placed on the floor and rugs so nothing got soiled and they worked neatly cleaning up each day before leaving. Asver, our project manager kept in contact with me almost daily to make sure things were progressing as he and I had previously discussed. In the initial stages, he helped me to order the proper shower pan and door that this project required. He too was great to work with and seemed genuinely interested in this project. Both projects started on the original date that Asver told me they would and both took one week each, start to finish. I am extremely pleased at the final product for both bathrooms. I have and will continue to recommend the Basic Company to others.

I hired The Basic Companies to remodel my historical bathroom and was impressed at how smooth and efficient the entire process was with them. It was seamless from the initial consultation to the actual execution of the job. The project manager was always there to answer my questions! It was my first experience working with a team that has a project manager. Love it! The worker that actually did the bathroom always showed up on time, left the work area clean and went above and beyond to make my design a reality. I couldn't be happier with the outcome. I am hiring them again to do my kitchen and hoping the process is just as efficient as my first experience. Highly recommended.

We had a full, unfinished basement until we called The Basic Basement Company. They consulted with us and listened to our plans. Their professional guidance through the planning and design phase led us to a stress free experience. We were extremely pleased with the entire project from start to finish. The quality of materials, work, time frame for completion, expertise and professionalism of staff were all exemplary. Communication with Gail Torrelio, our Project Coordinator was right on. When we had questions during the project, she immediately responded back with answers. Her organization of scheduling carpenters, painters, electricians, plumbers and township inspections was completed efficiently and all work was done within the timeframe originally developed. We highly recommend the Basic Basement Company for your home remodeling projects. Photos of completed will be posted soon.

They responded within a few days. They said they do do that work but won’t unless they get a full basement remodel. I certainly want to do it but not sure why I have to pay for a full basement remodel to get a leaky window replaced. Seems greedy. They should take their name off of the window-egress section if they only do full basement remodels.

BEWARE! BEWARE! BEWARE! I had them remodel my basement. They punctured my water proofing system by using nails vs. liquid nails which resulted in mold growing in our basement (health concerns) and now will not take ANY accountability. The water proofers stepped up and fixed the issue right away for us because they were concerned for our health but Basic Basements could care less!!!! I've only requested Basic Basements to replace the moldy molding, a hole in the wall, and pay the balance for the work the water proofers did. As it is, the water proofers absorbed half of that cost so the out of pocket is only $1295.00 and Basic Basements has refused to help. They are requesting documentation that is going to cost me more $$ out of pocket before they even agree to assist. We are the innocent victims in all this. We spent over $38k (all our savings) to have our basement water proofed and finished and instead of enjoying new construction that we paid for we now have a moldy mess and outstanding debt to correct their mistake! I've reported them to the news and better business bureau and will continue to report them because I want other hard working consumers to know to avoid this company at all costs. We trusted in them, they were referred to us and they have done nothing to make this awful situation right!!! They out right refused. Don't make the same mistake we did! Just because they are licensed and insured doesn't mean they are a stand up company that cares about their customers.

They were good. They were on time.

I had a unfinished basement, I have to say my husband and I were so impressed by the quality and speediness of the work, I swear if they were not held back by permits ( which are needed) for every job performed they would've been done with 1500 square foot of basement in 4 days maximum. Whole start to finish took 3 weeks. We had to paint and add carpet, but it was beautiful in the end.

They canceled original appointment, after a little run around when to reschedule. Was given an appointment the next day. The estimator was courteous and explained how the company works. He also gave an estimate before he left.

Basic Bathroom did a great job. Our project was on schedule. The workers were very professional and our new bathroom looks great ! I highly recommend and we plan to utilize their service in the future.

Normally, I am a skeptic when it comes to contractors. Many never return calls, or show-up, or provide outrageous quotes which can be discouraging in getting work you want done. However, the team at the Basic Basement Company has changed my view… Outstanding and professional does not even begin to describe the attentiveness that Basic Basement provided during the work being done in our house. Each crew came in as scheduled, performed their tasks as agreed to in our contract, and cleaned-up after each job, including hauling away the garbage. The overall job cost us what we agreed to in the contract. There were no hidden or extra costs. In addition, members of the different crews came back on a couple of occasions to repair some minor imperfections we found. Everyone from Gerard Fournier, the sales rep, to Curtis Flowers, the Project Manager, to Gail Torrelio, the Project Coordinator, to all the workers was a pleasure to deal with. Gail in particular is exceptional; she always returned phone calls and emails in a timely manner, in addition to coordinating the work around our schedules. My family and I have survived several home renovations over the years; this one was by far the most organized and smoothest one! We will definitely consider this company high on our list for contracting when we look to redo our kitchen and bathroom in the future.

Excellent! We had received ridiculously expensive quotes to finish our condo basement - just wanted a family room, closet and office/bedroom (we already had an egress window). We were shocked to see how much it would cost UNTIL we contacted Basic Basement. Our cost was about $10K less than other quotes AND the finished job is excellent. We are quite happy. From beginning (after we received permits) to final painting was less than 8 weeks and that included time having to schedule township inspections during the process. We left lockbox for crews to get in. No problem. Gail from Basic Basement great with communication/answering calls and emails right away. Our project manager was very good as well. We would highly recommend them and have.

Todd the sales rep knew exactly what we wanted and created a plan that would work for us that fit into our budget. Any questions I had he was readily available to answer my emails or calls. Gail oversees the scheduling and I can't say enough about her! She knew the time crunch we were in as we were expecting a baby the following month. Gail was able to fit us in ahead of schedule and coordinate each crew to come in one after another with very little time in between. Any questions I had, Gail was prompt in responding to my emails and locating the answers to those questions. Bob our project manager was excellent. He explained every step in the process and made sure everything was completed in a timely manner and to their satisfaction. The crews were unbelievable. Each crew cleaned up after themselves which you would never know you even have construction going on in the house. They were very friendly too. I cannot say enough about this company! They went above and beyond what we imagined all for a reasonable price. There is nothing basic about them!! Anyone who uses this company would be extremely happy with their work. Thank you Basic Basement!

Our project started in November and finished in January. We had several holidays in between, which slowed the process down a bit. The workers were clean, respectful, and trustworthy. Our house was left in its original condition at the end of every day. As with every construction project, little things go wrong here and there. The important piece is that basic basement took care to fix any problems that arose in a timely manner and without any aggravation on my end. Gail, who coordinates everything from the office, is wonderful! She made sure everything got completed as we requested, even if that meant sending the team back out to correct something. I very much appreciate that the company didn't just do things their way, but made sure that every detail was completed as we requested. They used quality materials and did good work. My only suggestion for improvement would be that a foreman arrive with any new team to explain what they need to do that day, because they sometimes had questions I couldn't answer. Foreman were always available via phone, which is the next best thing, and Gail always made sure to coordinate communication. Overall, we love our new basement and would use basic basement co. again in the future.

We decided to hire the Basic Bathroom Co. to remodel our bathroom after getting various estimates from other companies who did not come close to providing the same level of service. We live in a condo and have a small bathroom so we initially thought it would be more cost effective to just hire one of those companies that installs a cover over the tub and the tiles. However, we were shocked to hear the price for such a simple makeover. As a result, we reached out to Basic Bathrooms to get a quote on an entire remodel-- we were pleasantly surprised that a brand new bathroom would be more cost effective. The Basic Bathroom comany was excellent from sales to installation. They were honest, explained the process, and made us feel very comfortable with our decision. They called us promptly to set up our install date. On the day of the demo,they showed up promptly and the project manager kept us informed every step of the way. Derek, who did the work was absolutely fantastic-- very professional and did a great job installing the tiles along with a decorative border that we had picked out, We love our new bathroom and would highly recommend this company. All the work was completed in 4 days which also made a remodel easy to deal with. I would gladly use this company again...thank you!!!!! Michele & Michael Fanelli

Gail kept me informed at each phase and made sure job kept to schedule.

The Basic Basement Co. was excellent from the very first phone call. They scheduled someone quickly to get us an estimate. Their sales representative was able to explain the process in great detail for us and answer our many questions promptly. We had quotes from two additional contractors as well. Not only was Basic Basement Co. competitive in pricing, but we felt confident in going with a company that solely does basements and would know how to navigate issues better than others. This proved true for us because the project went even quicker than we anticipated and was done better than we could've imagined. As far as the quality of work goes, their crews (all directly hired under the company) were very FAST miracle workers who were hard working and did superb work. Their framers provided suggestions on how we could save space (both in ceiling height and cut outs for water lines, etc.) that made the space that much better. Their drywall, spackle, and doors/trim crews were complimented by our painter who was very impressed with how well they finished the space. I was very comfortable with all of the people that were in and out of our house, and appreciative of the care they took to put protective coverings on our floors leading to the basement and clean up after themselves at the end of each workday. Their phone menus made it easy to get in touch with the right person, and everyone in the office was extremely helpful whenever we had a question. Our project manager in particular was able to keep the project moving quickly and overcome any obstacles without any stress on our end. With how much work they do, they have a lot of moving parts, and it's a testament to her that all of this was done seamlessly. We had been apprehensive about spending the money to finish our basement, but in the end are SO thankful we did! We now have a beautiful basement and have greatly increased the amount of usable space in our home. We would use the Basic Basement Co. again in a heartbeat and recommend them wholeheartedly.

Very happy with our new finished basement! They started when they said they would, always showed up on time. I was comfortable with every worker who came into my home, all very polite and professional. They have crews for each phase of construction and they all worked with precision and efficiency, you can see they all know their jobs very well. There were no surprise extra charges involved - they did exactly what they said they would and were the most reasonably priced out of all the estimates we received. They were able to schedule inspections faster than I imagined as well and as soon as an inspection was over they had their next phase ready to start. Town inspectors even complimented their work during my final inspection! Overall my entire 800+ sq. ft. basement was completed in just about a month (and this was over the holidays as well!). I would gladly recommend Basic Basements to any of my friends!

Before starting the project I got quotes from many other service providers, but Basic Basement's price were most competitive and they gave me more in less price. They understood our needs and designed the basement accordingly, gave us quality service in our budget. The timelines for the project were met. Their team is very professional and cooperative. All our concerns and questions were heard to and resolved. The basement was inspected at every stage by the municipality and it cleared all the inspections in the first shot. Project was completed on time and I am already enjoying my basement, thanks to the basic basement team!

From Day 1, we felt comfortable with Basic. Our Sales Rep, Todd, was very professional, friendly, and he did not pressure us. He was very clear in the services they provide, helped us make good decisions, and was genuinely interested in making sure we got a great space. Once we signed, they were very fast to schedule the start date (even ended up starting early like i had hoped). Gail was an amazing coordinator, she never made me feel like I was bugging her when I asked tons of questions. She arranged shipments to arrive the day before each phase to make the project go smoothly. The framing team came first. We did a walk around to agree on the final layout. The team did an awesome job framing and insulating finishing the whole space in 2 days. (Thanks Eli!) We then passed inspections (fire, electric, building) and they kept rolling. Before we knew it, they had the drywall hung, lights installed, and added the finishing touches. (thanks again to the carpenters and electricians). We passed inspections less than 30 days after they started the project. Note: We did our own painting and carpet. I wish we had done carpet with them, it would have been easier.

Basic Basement is very basic and will do the least amount possible to get the job done and take way too long to do it. There were many issues along the way and while they responded to them, they shouldn't have happened in the first place. Our job, which began on October 26, was supposed to be three weeks and wound up being 9 weeks. Even with Thanksgiving in there, this is way to long for a simple basement refinishing. Things started poorly in September, when they sent our inspection paperwork to the wrong address. After a week of waiting for it, I contacted them and the error was discovered. They sent new paperwork and I took time off from work to drop it off at the township, only to be rejected on the spot because the paperwork wasn't signed. That meant more time to get new paperwork, which again wasn't delivered when we were told it would be. Once it was, more time off from work to drop it off. The first of many delays. The framing went well, though one day the guys had to quit halfway through because they ran out of wood. Deliveries were scheduled and I changed around my schedule for them, but then the deliveries didn't happen and that caused more delays. There were things about the job that were completely amateur. Some I pointed out, others I didn't, but had I not requested they be fixed, they would still be like that (see photos). Debris clogged our French drain and I asked multiple times to have it corrected. It took until after the trim was put on and three requests later for it to be cleared out. By that point, there was some water that came up. Where the drywall meets the stairs there were gaps that I wanted corrected. I requested this multiple times. Finally they sent over a carpenter to fix a couple issues and while I made a lot of noise about this one, he was never even told about it. Fortunately, a painter we hired separately corrected it (as well as other issues from Basic Basement). This speaks volumes about the annoying communication with Basic Basement. Any issues go through Gail at their office. Gail is not easy to get a hold of and I had emails to her go unanswered for days. Without a cell phone number, the only phone number is her office, which did not get picked up often. The company was supposed to clean around our house and barely did that. I had to tell them three times about trash they left around the house. Even after they finally did pick up some of the remaining stuff, I still had to go around and get a bunch of big stuff that they missed since my kids were touching the pieces of glass and large shards of wood leftover. Additionally, the workers left cigarette butts on our lawn and driveway. (they also had garbage sit for days in our driveway before finally having their truck pick it up. I almost would've preferred a dumpster). They also left massive amounts of drywall dust in our furnace room. Fortunately, by coincidence, PSE&G came by a few weeks after the drywall was installed and pointed out how, because the heaters suck in air, they are sucking in all that dust, which is not at all good for them. PSE&G were kind enough to clean it. When I pointed this out to Basic Basement, I got a call from the co-owner of the business, irate and combative. While I was mistaken about some of the things I thought might happen to the furnace when I wrote them demanding they clean the room, the main point was that it was not good to have all that dust and they should've cleaned it. Nonetheless, he was very aggressive, angry and clearly not into my complaint. In the end however, he did send someone to take care of it. When the original contract was drawn up, I was going to be charged $550 for the framing and installation of an exterior door (which I also had to purchase). It turned out they did not need to frame it and instead, were able to simply cut the solid wooden door I purchased to fit the space. They also put hinges on it - all things they did for the interior doors too - yet for this one they charged me $200. I felt it was a petty charge since I would've done the couple minutes work on it myself had I known it would've cost that much. They felt differently, claiming they had told me it would still cost $200 without the framing. I don't have it in writing either way so I lose, but thought that as a courtesy and to make up for the amount of time the job took, they'd waive the charge. They didn't. There were some good things: The installation of the frames caused some old pipes to leak, but Basic Basement did immediately send over a plumber who fixed those issues. They did not charge me the $30 or so for the railing they installed. The basement looks decent, but only because I pointed out all the issues with it. Overall, I do not recommend Basic Basement. If you are not in a rush to have your basement done, and you have an eye for noticing things that don't look right, maybe, but I'd say you should go with a company that takes a little more pride in their work.

The job was done without any problems. From the demo thru completion Ralph was the consummate professional. He showed up when he said he would, put in a full day and left with whatever garbage needed disposal. Jim, the project manager and Ralph both answered our questions without hesitation. Our bathroom turned out beautiful. We are very happy and would gladly recommend them.

This is the second time we use basic basement, and could not rave enough about their services. We have Nils Bode coming in for estimate. He arrived on time, talked with us about options. We originally planned to extend the existing window for egress window. Nils walked around our house and suggested a different location which will give us more window and light into the basement. The price is itemized, and we feel comfortable with picking and choosing items that fit out needs and budget. Our project manager is Gail Torrelio, and she is AMAZING. All of our inquiries are answered within hours, and she kept us in the loop on what is going on. Curtis and his team work hard to complete each step as fast as they can and leave the space clean and neat every day. We are very happy with the outcome, and will recommend them without hesitation.

These guys were excellent - I can't imagine how it could have gone any better. We first got an estimate from their sales person (he was able to give to us on the night he saw the site)- we then decided to change the layout slightly and he got us an updated estimate within a a few hours. Once we got the permits and the job started, the comany's Project Manager (Gail) got in contact - she was terrific --- when hiccups came up along the way (as always happens with construction) she was on top of it and got it sorted out. The guys that came out to do the work were real professionals; very polite and great craftspeople. The town inspectors commented to us on how impressed they were with the handiwork. I can't recommend this company enough.