BD Movers, Inc.

On June 19 2015 we received a flat rate for our move on July 27th. In the middle of the day after moving most of our belongings into the trucks, we were asked for additional money for extra materials that were needed. I was surprised as we had someone survey our house prior to moving and were assured a flat rate. One of the movers, put a heavy mirror on my dining room table and scratched it in a few places. The supervisor observed this, yelled at the staff member and assured us it would be fixed immediately by a professional wood repair person. He called the incident on the day of the move to the office. When the movers left we found a number of broken items. Although it did not upset us, we did not call it in. But the dining room table was not a small incident. It is now one month later and 4 phone calls later and still no call from the professional wood person or BD movers. Because of this I could not recommend this company. There was no follow or courtesy in responding to my phone calls.

Terribly. Part I. Our property sold quickly with a small window to find a mover who could pack, move and store our property during the 3 week gap between the sale of the shore home and closing on our new home in CT. We were initially impressed with the professionalism of the owner, Tony Baumer, and his cousin Mike Popovich, who is also the Field Manager for the company. Tony offered us the option of insurance for the move which we declined since we already had coverage through our own homeowner?s policy. Mike supervised and participated in the packing and loading of our contents while we were at the house. They were professional, careful and friendly. We were pleased. Part II. A couple of weeks into the storage, Mike called to inform us that they had had a break in at their storage facility and 4 of our 5 kayaks had been stolen. He was apologetic and we filed a police report with pictures we had of the kayaks. Mike said not to worry since they would ?make this right?. Replacement cost which we researched for the State Police was approximately $1,900.00. To date the kayaks have not been recovered. Part III. Move to CT. We were present and supervised the unloading. Immediately we saw damage, since as soon as the door to the truck was opened, we saw a very large, terra cotta pot in shards in the back of the truck. There was significant gouging, scratching and ?friction burns? (from rubbing of the quilt wraps) of the wood furniture (so extensive it will need to be taken to a furniture repair site to be repaired). The manager of the unloading, Ray, told us that a marble table top had been broken and would be replaced (the first we heard of this damage). Many boxes were crushed. Ray told us that the reloading manager was responsible for the damage to all the boxes, etc. Since we were planning extensive renovations we opted not to unpack all of the boxes, because Ray wrote on the receipt that BD would be responsible for any damage to the contents of the unpacked boxes. We have the signed receipt with the note. He took pictures of all of the damage to the furniture and assured us that it would be repaired. We also took pictures of the damage. Part IV. Very extensive email correspondence ensued between us and Mary Berry of BD, with copies to Mike and Tony regarding all the details of the damage and loss (we have retained all copies). Some losses were particularly frustrating: for example pieces missing from bottom of a new outdoor umbrella so that it could not be used. The connector pipe missing from an expensive iron base for the umbrella so it could not be used. Mike promised to look for these pieces since we suspected they were in the warehouse somewhere, having no value on their own. Mary started looking for a local furniture repair person, then emailed us that Mike could do the repairs when he came to deliver the replacement marble top. At their request we filled out a detailed loss form for their insurance company, at the same time reiterating that we expected Tony and Mike to be good to their representations "to make things right" and cover our loss of our $2,500.00 deductible. Numerous friendly and professional emails back and forth, coordinating Mike?s drive to CT to deliver the replacement marble table top and repair the damaged furniture on site. In October Mike drove the new top to CT and, in our presence, examined the damaged furniture. He said that he could not repair the damaged furniture since the damage was too extensive for his expertise and to find a local repair place to repair it and send the bill to Tony who ?was an honorable person and would make it right?. He reassured us multiple times of how reputable and honest Tony was and gave us examples. We continued to feel confident that BD would reimburse us for our losses and cover the furniture repair cost. Part V. BD?s insurance company sends us check for $200.00 representing 60 cents a pound for the loss and damage. Again, via email we reiterate our expectation that, while we were willing to cooperate with their need to use their insurance to offset their liability to us we were relying on the additional representations that we would be reimbursed for any short fall, including the furniture repair. After several follow ups with Tony, he emailed that he would have Mike review the file and respond to our claims by giving us a call. A week later we emailed Tony again having not heard from Mike. Tony responded that Mike had indeed called us, had repaired the furniture when he was in CT (!) and that the matter was closed. Our last email explained that we had not heard from Mike, that in fact he had not repaired any damaged furniture and that we hoped Tony valued his reputation enough to stand behind their promises to be responsible for all of our damage and loss. Neither Tony nor Mike has had the courtesy of responding. Part VI. We have now opened our own insurance claim with our carrier to cover the extensive furniture repair cost and any damage we discover in the crushed unopened boxes. We estimate that we have suffered a total loss of approximately more than $2,300.00, or 25%, of the cost of the services, since the loss number does not include the pending repair of the damaged furniture or the as of yet unopened boxes. This has been a terrible experience, particularly since we relied upon numerous representations regarding repairs to damage due to extreme negligence. It is hard to understand that BD can continue to conduct its business in this manner.

unknown

Arrived on time. Energetic young men. Helpful, courteous, respectful of homeowner and property.

We had a slightly complicated move which included a stop at where we are staying temporarily and then a stop at the storage unit. Everything went extremely smooth. The crew was polite and quick. They packed everything up and made sure each box went to its correct location (which was not an easy task). They even advised us early on to get another storage unit because we would fill up more than one. That was a life saver. I'm not sure what we would have done if they didn't take the time to review everything with us and advise us. They were an outstanding crew and we will definitely recommend them in the future. Many thanks to them for making a stressful move be as seamless as possible.

My husband called B&D Movers to get a price for moving a large TV from an upstairs bedroom to our garage. He was given a price for this service and a date. No one called or showed up. He called again and left a message. No call back. I called them as well and got no answer. I called again (February) and got a woman who was taking calls at her home. She seemed very perplexed and promised to call us back when she got in the office the next morning. No call back. There was no courtesy or professionalism shown to a customer. If you don't want the job, say so. Don't give a price and date and never respond. We do not recommend these unreliable movers.

Sal came to the house to give an estimate. He was very polite, answered all my questions, provided documentation on his company as well as information on packing. On moving day 6 young men arrived on time and ready to go! Chris and his crew were polite, personable, professional and strong! They handled everything with care, wrapping everything (even upholstered furniture) before it went out the door. Once the guys started, they were non-stop carrying boxes and furniture into the truck. Upon arrival at the new house, the guys had no problem announcing the label on each box so I could direct their placement. I would definitely recommend DB Movers.