JC Electric, Inc.

Avoid this company at all costs. We had some downlights that we needed fixed (approx. 10), they had 2 techs come out and fix them and at first I thought they did a great job, they were in and out, fast and efficient. We requested the invoice many times and did not receive it until almost a month later. When we got it we noticed that they had billed us for 16.5 man hours. We knew when they came and went and the amount of time they spent in our home and we were billed almost triple the amount of time on the invoice and what we estimated was at least double the price for materials. Of course we requested descriptions of time and receipts for the materials they charged us for and they could not provide either. After speaking with them, we determined that not only were we charged for work we did not ask the techs to do but we were also charged for the time it took the techs to pick up supplies (going to the store, coming back as well as going back to the office). This charge was never disclosed to us at any point in time (and was not even broken out on the invoice). Jerry came to speak to us personally since he had never actually come to our home when the work was being done to try to resolve the issue. We hoped that when he saw the scope of work that was done and when we showed him our record of the time that he would be reasonable, which he definitely was not. When we pushed back on paying for time it took the techs to get supplies and told him that we could have gotten the supplies ourselves had we known we were being charged for it, his response was, “people who live in homes like this do not normally go and get the supplies themselves.” Who says that? There is zero transparency when it comes to what you are being billed for and they are dishonest when it comes to the hours they are billing. I would stay very far away from this company especially if you have what appears to be a nice home or live in a nice area as they will take advantage of you (and hope that you don’t notice with their delayed billing). If you still decide to use them confirm up front what “time and materials” means to them, get receipts and keep track of their time!

They're excellent. We've used them for many years. Everything is excellent. They were wonderful. We'll use them again and again.