CAMBRIDGE KITCHENS & COUNTERTOPS

The job was completed in 7 weeks. Inspections from the town is what held things up. The carpenters are amazing. Stas and Joseph were neat, clean, and extremely professional.

Took way too long to complete. Very poor responsiveness, not very customer centric or service oriented.

The job was a decent job at the end, but it took way too long to complete, which we did not expect. The delays led into other problems for us. Job began on October 10th, and final installations were performed on December 26th, but the job was not finalized until December 31st. They blamed the latency on inspections and me. To some degree, it is understandable that some towns are slow or backed up with their inspections, however, this does not excuse this huge time frame to complete such a small (less than 80 square foot) kitchen. They were not a very coordinated crew, nor was Cambridge themselves good at communicating or customer relations, and keeping me up to date on what was happening. Response time from emails and calls were sometimes 1-4 days to hear back. It was told to me it was approximately a 2 week job, and when we were 4 weeks in, I asked how I could schedule my floor sander and painter. They told me to go ahead and they would work around it. The floor sander was 3 days, and the painter was 4 days. Later, they came back to blame them for the delays in their work. Also, when I had to schedule final inspections on my own, I did not have much of a delay from the town in getting those, within 3 business days, I had electrical, plumbing and Building inspections all completed. I realize I did this work at a busy time, which was 6 weeks before Thanksgiving, and then extending into the Christmas holiday period, however, they should still be responsible to finish up in as fast of a timely manner as they could. The job itself was clean and OK. The kitchen does look nice. Not perfect, as the counter top was visibly not cut straight in two areas, and the original dishwasher installation was very loose. Eventually, the dishwasher was tightened up appropriately, but I had to contact Whirlpool to verify everything. The communication back and forth again was very poor, with very delayed responsed, except of course when it came time to ask for payment -- then they were very prompt in reaching out to me. I would never hire them again, and would not recommend them to anyone else unless you want to stay on top of them the whole entire process, from start to finish. Even then, I would have to wish you good luck. Before beginning the job, I tried to mandate start and end times, as I was beginning to see that their workloads for my start date were beyond their capacity. When I spoke to them about that, they didn't bite on allowing me to put time frames in the contract, but they also told me they would work hard to get things done as quickly as possible once they began. I should never have believed that!!

I contacted this company through Costco. We had high hopes because we knew Costco sets high standards for all its partners and we expected a professional company that would be prompt and responsive. Sadly that is not the case. When I first called them to schedule an appointment I was told they are very busy with post Sandy work in the south. I believe the gentleman's name was Gabe and he had a big attitude. He made me feel like I was wasting his time when they clearly had bigger fish to fry. I finally managed to get an appointment with Ben who I believe is the owner of the company. He was actually a very nice gentleman and very professional. Problem is the rest of his staff is not. He made several good suggestions and promised to get back to us with a quote within a week. Two weeks later we still hadn't seen anything. So we called the showroom hoping we could come out for a visit so we could see the cabinets for ourselves. We were told by this same person Gabe that there was no point since they don't have a quote for us and they couldn't really meet with us anyway. We waited a few more weeks and called again since we still had no quote! We finally spoke to Phyllis who promised to get back to us with an answer. She did end up emailing us a hastily put together quote later that day. Clearly they had pushed our project to the bottom of the pile and had done no work on it. We certainly do not want to do business with a company that treats its potential customers so poorly. We are very disappointed that Costco chooses to do do business with a company that has such poor standards. Our advise is to stay away and find someone better.

They came in and told me about things that I would need done, but I wanted an overall estimate for the whole kitchen remodel. After that I never heard from them again. I chose someone else for the project.

They were very nice. We just got a quote from them. We went with a company we had used in the past.

Gabe and Ben and the entire team were great to work with. When they came out to measure they had great suggestions on what would work and what might not work so well. I had ordered cabinets from the big orange box and when they were delivered I called Cambridge Kitchens to let them know. The Cambridge Kitchen team arrived on time and were exceptionally clean, pleasant and excellent craftsmen. The amazing thing was they did a 10X12 kitchen in a day! Everything out and 90% of everything back in place. It was like the NASCAR pit crew of kitchen remodeling. I would highly recommend them to anyone who is looking for a new kitchen.