Grass Masters Inc

The backyard was not finished. When I called the following day Mike argued with me about it. Instead of politely asking me to send pictures or politely offering to come back he annoyingly offered to come back and check as if I was not being honest. When the workers arrived they did not know they were also working on the backyard, so poor communication within the company.

I placed a call for an estimate. The gentleman called promptly and said he will be at my place in 10 minutes, he didn't show until 1.5 hour later, without a mask on. I felt as though he didn't really listen with the intention to understand what I wanted. He then said if I wanted to schedule to put a down payment down, while I was looking at the invoice, he then walks away and says "go get another estimate, it's no sweat off my back." I thought that his behavior was unprofessional. I decided to go with another company for service.

I as not happy with the results, their work was just average. Responsiveness and professionalism was great.

This contractor did an amazing job on our property. Michael made all of the arrangements in a timely manor and delivered goods and services per our agreement. I cannot say enough good things about the outcome of this project. I have absolutely no complaints (which is rare). The landscape is beautiful and I have already received many compliments. Definitely well worth the money invested and I will hopefully have more work done by them in the future.

It went very well. Quality work performed. Very pleased with the completion of the project.

I contacted Grass Masters about building a new paver patio in my backyard and a thorough revamping of the landscaping in my front garden. Michael was very responsive and offered to come out to discuss it. He made some great suggestions to help us easily transition from a general notion of what we wanted to a more detailed plan that fit our target budget. The work was done in a timely fashion, and I was very impressed by the quality of the work. The area behind our garage went from being the ugliest part of the yard to the most impressive. The ~300 sq ft paver patio is beautiful, and some new stone steps were added to make it really integrate well with the surrounding features. A small paver pad was also added to reduce the size of the front garden and make it "flow" better. Again, the quality of the work was excellent. For the front garden, Grass Masters removed my existing (dead) shrubs and helped remove other roots and debris to start with a good baseline, and several new plants were added (including a dogwood and a dwarf japanese maple to bookend the garden). They even added a couple small boulders as a final touch, which we hadn't originally discussed, but it really does look nice! Overall, Grass Masters was great to work with - timely, responsive, and solid execution. The only downside I can think of is that some of the plants aren't doing particularly well despite my best efforts to keep them watered adequately. Really can't blame Grass Masters for that though - the weather has not been very cooperative, and they do offer a 6 month warranty on the plants. Hopefully I won't need to use that, but if so, Grass Masters has given me every reason to believe they'd handle that situation to my satisfaction.

Very professional and courteous (contact was Steve Heiner). The work was done when it was scheduled and the price was fair. We have quite a lot of landscaping (shrubs, trees, river rock, and boulders) and care was taken to avoid disturbing or moving anything (or if it was, it was put back where it was). This is quite remarkable and worth mentioning. We were given information explaining the work done and, importantly, what we needed to do to keep the grass-growing process moving in the right direction. It was a pleasure to work with Grass Masters and wholeheartedly recommend them.

Because of the either hot or wet weather, our start date was delayed with good reason. Prompt communication, actually answers the phone.

I was amazed at how much was done so quickly & the workers didn’t leave a mess between visits. The original quote was more than I could afford & Michael helped me adjust the scope of the job so I could afford. I had pavers done for my driveway done 12 years ago. This job was to extend the driveway & you would never know the driveway was done 2 different times.

A three-day process: power washing pavers and cleaning up moss, weeds, etc. on day 1; putting down new special sand between all pavers on day 2; putting down sealer on the whole surface day 3. The before-after change was remarkable. Final result looks beautiful!

It went very well. They came when they said they would, did a good job, left the job area cleaned up when they were done. It went very well and I would use them again.

Grass Masters has been doing our weekly lawn mowing for the last two years. They've done a nice job, and overall we've been pleased. Recently, however, after a period of rain, I believe they missed one of the weekly cuts. The lawn clearly did not get mowed on the regular day, and I expected them to come out later in the week to make it up, but there was no evidence they ever did. They just came on the next regularly scheduled day. It was fine that they skipped, grass was very long but not an eyesore, however when we got the next bill, they charged us for the skipped day. We called to question the charge and spoke to Steve, who insisted that the lawn had been cut. "It would have looked like a jungle if it hadn't," was his retort, and he wouldn't remove it. I was disappointed in his response, that he took his crew's word over ours and wouldn't even consider removing the charge. Even if the lawn had been cut, it certainly was not to our satisfaction; it was a $50 charge for essentially nothing (we can always tell when they've been out, even if we aren't home when they show up; the lawn looks good). So my advice if you hire them is to carefully watch your bill, and call immediately if they don't show up on their scheduled day, even if it's a rain day, and find out when they are coming to make it up.

Initial planting was okay although quality of plants was marginal. About 20% died within months and some were replaced with cheaper types. The following spring (2018) additional plants were dead. Promises were made to replace the plants but after repeated calls - no show. We ended up buying replacements ourselves.

WOW! i was so dissatisfied with my previous "Craigslist" contractors that I decided this time I would only use top-rate professionals. I called 4 from Angieslist and interviewed them all regarding plans and price. Michael from Grass Masters was so enthusiastic and had so many alternative ideas that he made ME excited. He came with drawings, suggestions and price options. The other contractors seemed to just want to sell me what they wanted to do. Michael has excellent ratings on this site and even though he was the highest bidder on the job, I felt confident from the moment I met him that his company was the way to go. (you get what you pay for, right)? As part of his explanation, Michael explained how my current 90 degree walkway (concrete) was not functional and not the way people actually walk (like robots or something). That caught my attention. Then he went on about casual stroll and flaring mouths. I immediately bought into his ideas. His crew of highly experienced professionals took only 2 days to remove my old concrete patio from 50 years ago and transform it into a true work of art! They showed up on time and took a 1 hour lunch and cleaned up every time after they left. Not one time did I look out and see any of the 3-man crew doing nothing. They made circular cuts with doctor like precision. Michael had so much confidence in them that he did not have to be there to supervise (which worried me at first, but I quickly realized these guys know what their doing). On the 2 occasions I did call Michael during the project for general questions, he proved to me he was very much involved and new exactly what was going on during all stages of the project (later he showed me texts and pictures from his workers making sure the plan was followed. Also, most contractors demand $ up front to ensure and guarantee the project. Not Michael. He still has not contacted me for payment and I made no deposits of any kind. A true professional operation! So, needless to say at this point, I am highly satisfied and fully recommending Grass Masters to any and all homeowners seeking a truly professional and so-easy deal. Please contact me if you have any concerns or questions. A++ 100% Already thinking about the next job. The good news is I don't have to interview or price shop anymore. This is the company you want! To see Before/After pictures please go to this link [*** Link removed ***]

My wife and I wanted to redo our front and side yard and start from scratch. Mike and his team came in and removed two dump trucks worth of dirt from the side and front of our house. They truly went above and beyond, re-using as much of what they could, and even doing some things we didn't ask for that really made an impact. Thanks for everything and putting us on the path to a great yard!

Came out, gave me an estimate which I held for a few months. Once I was ready, called and sent a deposit and they were out to complete the work in under two weeks. Steps look great and are no longer a potential falling hazard.

Very well. We are new homeowners and have never had a contractor work for us so we weren't sure what to expect. But Michael was very helpful and dedicated to getting the job done. The first time we met, he came to our house when it was raining outside but that didn't phase him. He took the necessary measurements, answered all of our questions, and still provided us a (great) quote. I should add that he did this all at 6 PM on a Wednesday night to fit into MY schedule. No other contractor was willing to budge for which days and times they come out to provide quotes. I felt he listened to what we wanted provided experienced insight and truly made our vision for our backyard a reality.

Everything done exceeded my expectations, and Mike was very punctual and professional. He had a paver installed to widen the walkway going from my driveway to my front door. It fit perfectly with current design of the house and I received many compliments from my neighbors. He also remodeled my landscaping (including removal of a large tree stump) to make it more appealing with less maintenance required. I would definitely hire Grass Masters again for any of my landscaping/hardscaping needs.

Excellent. Looks beautiful. Mike was very professional, courteous, friendly and had very good recommendations and suggestions. His staff was skilled and performed extra needed touch-ups and refinements to enhance the work. The job was accomplished within a reasonable time in spite of continual rain. Now I know why Grass Masters, Inc. was so highly rated.

I am extremely impressed with Mike Tous' customer service, responsiveness, attention to detail, knowledge, and leadership of his team that performed the work. The repair work was better than I had expected and performed by workers who are excellent at their craft and who quickly earned my trust that they were experienced and knew what they were doing. I obtained several bids for the work and went with Grass Masters based on their quality of work, fair price, and responsiveness every step of the way. Being an authorized EP Henry installer also weighed in on my decision. I highly recommend Grass Masters as they over delivered on the work performed and did so with excellent customer service. I also have to commend their receptionist Theresa who was a pleasure to work with and very responsive.

The work done was excellent. The job was begun as scheduled and completed in three and a half days. The crew was courteous and professional. Michael, the owner, was very easy to work with. After explaining what I had in mind , he was the only contractor I got estimates from that understood what I wanted. He suggested some ideas that were incorropated into the design that made it even better. The patio is beautiful! Will definately hire again.

Excellent. Mike did some hardscaping and sodding for me in the early spring . and I was so happy with his work that I had him do some more. He has a great eye, is fair in his pricing and shows up when he says he will. His guys do really good are also taking care of my new sod which looks amazing so far.

Their design and workmanship stood out to me, the quality of the pavers that were used, the way they were conscientious in doing the work. It wasn't real cheap. It was reasonable.

excellent, very professional service from start to finish. would highly recommend Mike Tous and his group! super job, and thank you

Excellent. I am not easy to please and I have not one complaint. The work was top notch, Mike was easy to work with, they showed up when they said they would and did the work in 2 consecutive days. They cleaned up and the workers were very polite. I have already referred another neighbor to them. a++