Elite Factory Authorized Service, LLC

appliance repair, small appliance repair service

About us

At Elite Factory Authorized Service, LLC, we take great pride in our experience, expertise, quality, and customer service so that we meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction immediately from the start, all the way to the completion of a project. In order to understand the needs and expectations of our customers, we take great pride in keeping the communication with every customer open and honest. Our reputation is based on service, safety, and quality, regardless of how large or small the job.

Business highlights

14 years of trusted experience


Accepted payment methods

CreditCard

Reviews

4.5111 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
73%
4
17%
3
3%
2
5%
1
2%


Rating CategoryRating out of 5
quality
4.6
value
4.4
responsiveness
4.6
Showing 1-25 of 111 reviews

Lisa J.
04/2024
5.0
Justin was awesome! Arrived at time he said he would, was professional and friendly. Extremely good at his job. Fixed my oven door just like that. Told me how best to not have same thing happen again. Was in and out in less than 10 mins. He even helped me do a small task because I asked for quick advice on an unrelated problem I had. He actually did it for me. Also in under a minute. Dude was just that good. He’s a wonderful employee and represents his company Elite very well well. I’d def use them in the future, and will recommend them to my neighbors as well, as anyone who asks. Or reads this review.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Roseann T.
12/2023
5.0
Called got appointment for next day between 2 and 5 o'clock. I got a call at 2:15 said he was running late would not be here before 4:00 O'Clock.I liked the communication they will call when part comes in

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

abn n.
10/2023
5.0
Very professional

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Laura B.
10/2023
5.0
They were professional, polite, showed up on time, and their price was very competitive. I will definitely use them again if I need to

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Laura R.
10/2023
5.0
Prompt service. Pleasant repairman. Easy to reach by phone.

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Donna C.
09/2023
5.0
Unfortunately for me, parts are not available for the repair I required. But they were very nice, efficient.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

RICHARD B.
08/2023
5.0
Price was fair. installers were very knowledgeable .

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Cavelle S.
08/2023
2.0
Had to pay and he couldn't solve the problem

Rating CategoryRating out of 5
quality
2.0
value
2.0
responsiveness
2.0


Jim S.
06/2023
5.0
Great experience. Excellent service on time and very professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$200

John P.
06/2023
4.0
Very responsive

Rating CategoryRating out of 5
quality
4.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Heather G.
03/2023
5.0
great job

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0


Laura L.
01/2023
4.5
Very helpful. I recommend Elite Appliance.

Rating CategoryRating out of 5
quality
4.5
value
4.5
responsiveness
4.5

Yes, I recommend this pro

harold c.
09/2022
5.0
CURTIOUS and extremely willing to please the customer

Rating CategoryRating out of 5
quality
5.0
value
4.5
responsiveness
5.0

Yes, I recommend this pro

Austin O.
09/2022
5.0
Had to wait for a refrigerator part. They kept us updated on delivery of the part and scheduled installation as soon as the part arrived. Technicians and office personnel were professional, knowledgeable and friendly. Already mentioned Elite to a friend for future reference.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Lynne L.
07/2022
5.0
Wonderful company, with great service and qualified professional technicians.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Joann K.
07/2022
2.5
The elite technician checked washer for leakage an could not find anything - and I know something was wrong cause water still remained on floor from Under washer, doom called someone else and they will fix the problem.

Rating CategoryRating out of 5
quality
2.5
value
3.5
responsiveness
3.5


Jacqueline D.
07/2022
2.0
Quite satisfied

Rating CategoryRating out of 5
quality
2.0
value
2.0
responsiveness
2.0

Yes, I recommend this pro

COHEN N.
06/2022
5.0
Responded quickly and problem fixed promptly

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

George T.
05/2022
3.0
Not very professional. More like they were there for the money, which was too much and they did not finish the job. The dryer was left unconnected.

Rating CategoryRating out of 5
quality
3.0
value
2.0
responsiveness
2.0


robert p.
04/2022
5.0
Did the job he told me he would do. No fuss no muss. Will hire them again when I have another appliance repair problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$435

James E.
10/2021
5.0
They could have easy replaced the part for more money, but they gave me solid advice instead. I was more than happy to pay for the consultation, and installation of my new alliance. I still ended up saving money from what it would have cost me to replace the part. They offer good business with great work!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Joe R.
09/2021
5.0
Very good service!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Leon O.
09/2021
1.0
Never contacted me or showed up at appointed time. Nothing got done washer still broke

Rating CategoryRating out of 5
quality
1.0
value
0.5
responsiveness
0.5


Albert Z.
09/2021
5.0
on time, professional, knowledgeable courteous

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$240

Kathy Q.
09/2021
5.0
Excellent technician. Thanks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Contact information

1562 Route 38, Lumberton, NJ 08048

https://www.eliteapplianceservicenj.com/

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
9:00 AM - 12:00 PM
Sunday:
Closed

Service Categories

appliance repair,
small appliance repair service

FAQ

Monday: 9:00 AM - 5:00 PM

Tuesday: 9:00 AM - 5:00 PM

Wednesday: 9:00 AM - 5:00 PM

Thursday: 9:00 AM - 5:00 PM

Friday: 9:00 AM - 5:00 PM

Saturday: 9:00 AM - 12:00 PM

Sunday: Closed

Elite Factory Authorized Service, LLC accepts the following forms of payment: CreditCard
No, Elite Factory Authorized Service, LLC does not offer free project estimates.
No, Elite Factory Authorized Service, LLC does not offer eco-friendly accreditations.
No, Elite Factory Authorized Service, LLC does not offer a senior discount.
No, Elite Factory Authorized Service, LLC does not offer emergency services.
No, Elite Factory Authorized Service, LLC does not offer warranties.

Contact information

1562 Route 38, Lumberton, NJ 08048

https://www.eliteapplianceservicenj.com/

Service hours

Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
9:00 AM - 12:00 PM
Sunday:
Closed