Jeresey Shore Pest Control

Last week, less than 12 months after treatment with Termicide, we had another swarm of termites in the house with thousands of winged termite ants flying inside the house coming in from slab under the house. We have tried to contact Gary Rossi and the business Jersey Animal and Pest control, LLC via email, texts and phone voice messages multiple times and they have not responded. They have provided a 5-yr guarantee and it's less than 12 months and they are totally unresponsive

I hired this service because they had a one year guarantee. The tech was very nice. He checked the house and set traps. He told me the company would be here if there were any signs of mice, to "pick it up for me". Less than a month later I found another mouse in the basement laundry area. This was Christmas Eve morning. I dialed the service in a panic and spoke to Gary Rossi. He told me to go F___myself and that I was out of my F___ing mind if I thought an F__ing tech would come over on F__ing house on Christmas eve. He continued to berate me and hung up on me. He must have dropped the F bomb literally 35 times, telling me I own this F__ing company. I was literally in tears by the end of the phone call. I am not sure if he suffers from some kind of mental illness, but I have never heard of a company owner speaking to a customer like that. Seriously the most psychotic behavior I have ever experienced from a business owner. There was a follow up phone call from one of his people offering to come to the house the day after Christmas, with an apology. She told me he called her to tell her he just went off on a customer. Who does that? On a day that I was preparing for a large family dinner, this amplified the holiday stress. I am still really rattled from this experience.