Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

COASTAL POOLS & SPAS INC

Pool and Spa Service, Concrete Pouring and Repair, Decorative Concrete,

About us

Coastal Pools And Spas Inc. was established and incorporated in February of 1994. Since that time we have developed into one of southern New Jersey's largest and most experienced swimming pool and spa service companies. We specialize in all phases of in-ground pool service and renovations, both residential and commercial. We have a fleet of 17 GPS monitored and radio dispatched service trucks that cover most of Atlantic and Cape May counties and part of Ocean County. We are fully insured and members of A.P.S.P. (Association of Pool and Spa Professionals); N.E.S.P.A. (Northeast Spa and Pool Association); B.B.B. (The Better Business Bureau- Accredited business with an A+ Rating); as well as C.P.O. (Certified Pool Operator). We are a proud member of Angie's List. We have been named one of Atlantic City Press' “Best of the Press” pool companies. New Jersey Contractor License #13VH00789400

Business highlights

30 years of trusted experience

Services we offer

Pool and Spa Openings Pool And Spa Wintrerizations Leak Detection Affordable Weekly Maintenance Winter Watch Service Service, Repairs And Installation of New Equipment Pumps, Filters, Heaters, Salt Systems & Heat Pumps Automatic Pool Cleaners - Polaris Computer Systems - Jandy, Pentair, Hayward Safety Pool Covers - Merlin, Meyco, Loop-Loc and Anchor Industries Child Safety Fencing - Merlin Pool Inspections

Services we don't offer

ABOVE GROUND POOL REPAIRS

Amenities

Free Estimates
Yes


Accepted payment methods

Check
MasterCard
Visa

Reviews

4.015 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
53%
4
7%
3
7%
2
13%
1
20%


Rating CategoryRating out of 5
quality
4.1
value
3.6
professionalism
4.1
responsiveness
4.1
punctuality
4.2
Showing 1-15 of 15 reviews

Clarence & Toni S.
06/2020
1.0
concrete repair, pool cleaners
  + 0 more
When tub was opened, it was full of mold. Now we need professional cleaning and filter. They are supposed to come today, so far nothing. We can't use the hot tub. If no response I'm sueing for hot tub cost! RUN FROM THESE FOLKS
Description of Work: Winterized hot tub

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


RUTH E T.
11/2016
5.0
pool cleaners
  + -1 more
The price seemed reasonable to me. Their responsiveness was good. They were good.
Description of Work: They came out to work on my hot tub.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Michael V.
06/2016
1.0
pool cleaners
  + -1 more
They left the old?drain plugs in after the filter screen, which intern burnt up my motor. They never admitted to doing this and never came back to repair. ?I specifically used them close and reopen the pool, then how would have the old drain plugs get into the motor? ?They would not come back, so never ever used them again. Be careful if you use them. ?I have heard many other people who were unhappy with their services.?
Description of Work: I used Coastal to close my pool and then to open the pool. ?

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$250

Francene K.
12/2015
2.0
pool cleaners
  + -1 more
We asked if they could come back and give us a price to fix, they said they'd come out. They were a no show no call.
Description of Work: We asked for them to find why we had a leak in our pool. They let us know the issue.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
2.0
punctuality
2.0


april H.
06/2014
3.0
pool cleaners
  + -1 more
Although Coastal came when supposed to and they were courteous and professional, their store tried to 'add on' a $250 charge for the heater control panel. Coastal wanted:$200 approx for diagnostics & $550 for part & 150 installation labor & $42 NJ Tax I called them and asked for part number after I went to manufacturer's website and downloaded a manual on my heater. I was able to find the SAME part number on a website for pool equipment and on Amazon's website. Both websites were $250 cheaper than what Coastal quoted on JUST the part number alone. This $250 DID NOT include labor, just the part price. Although I thought my previous pool company was pricey, they are more honest. They quoted me a price equal to the internet pool supplier. I will have my old Pool Company fix my heater. Because of this up charge from Coastal, I don't think I will ever use them again. Can they be trusted again? Grade A for opening or closing the pool (approx $300) Grade F for fixing pool heater. Hope this review helps.
Description of Work: Service call to resolve Pool Heater not coming on

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

$942

april H.
05/2014
5.0
pool cleaners
  + -1 more
A+
Description of Work: Opened salt water pool and spa. Shocked water. Cleaned, removed, and stored heavy pool cover. Removed their trash. Nice guys, showed up on time, and were courteous and knowledgable.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Debbie R.
05/2014
5.0
pool cleaners
  + -1 more
Their professionalism and competence stood out the most. They also have a good reputation and they're reliable. I have a lot of faith and trust with their estimate and they're workers.
Description of Work: I used the pool & spa Service and repair service of Coastal Pools & Spas Inc. and they installed a pool liner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gail B.
04/2014
4.0
pool cleaners
  + -1 more
This company was very responsive. Called right away and came ASAP to look at work required. Sent quote in the mail quickly. I will not use them as the cost for all maintenance, opening & closing is $2600. I would never pay that kind of money for this service Since I travel 4 days every week opening the pool just can't be done as pump has to te run every day and must be monitored in case skimmers get plugged by leaves etc. I would recommend them for responsiveness.
Description of Work: Very professional but too expensive

Rating CategoryRating out of 5
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,600

Sylvia M.
04/2014
5.0
pool cleaners
  + -1 more
unknown
Description of Work: Installed new pool liner in my in ground pool

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Laura E.
04/2014
5.0
pool cleaners
  + -1 more
unknown
Description of Work: Replaced pool liner. Coastal did an excellent job installing a new pool liner.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

DENNIS D.
02/2014
1.0
pool cleaners
  + -1 more
Pump was not one. Told us we needed expensive repairs. Called competitor. Equipment was turned off. Did the same thing with a remote. Wanted $400. Amazon had it for $150. Good weekly maintenance but never for problems and repairs. Had to let them go.
Description of Work: Had them for service.

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
1.0
responsiveness
4.0
punctuality
3.0

$2,000

Response from COASTAL POOLS & SPAS INC
I'm assuming that the customer has the work completed date wrong by a year. I know we replaced a pump motor and a spa booster pump motor on 9/15/12. We winterized the pool on 10/11/12 and this pool was one of the first of many pools that got pumped down and cleaned out after hurricane Sandy hit in late October of 2012. We did that service on 11/26/12. We even serviced the pool and did some repairs in 2013. I honestly don't remember a problem with the equipment in July of 2013. I do know that 2013 was an unbelievable year for repairs due to hurricane Sandy. I know I have always worked with this customer in the past and had no problems. Perhaps the customer was upset by the repairs that we had to do in September of 2012 and then his home and pool needed more work after the storm. Again I can honestly say that I can't remember the customer calling me during a very demanding service year. I would gladly appreciate the opportunity to make the customer happy again in the future.

Linda K.
07/2013
5.0
pool cleaners
  + -1 more
They are very flexible for what you need. If you don't want to spend a lot of money and have them do everything, like my husband takes the cover off, he does that and he takes the plugs out, but they come and hook the filter up, get the chemicals in. It's cheaper because he's taking the cover off rather than doing the whole thing. They are very flexible as far as what you want them to do.
Description of Work: Coastal Pools & Spas Inc. they open and close and do a weekly or monthly maintenance. We usually have them open the pool and what they do is instead of doing everything and charging you a big amount of money for everything, they will do the whole thing or break it into if you want cover, hook the filter up, they have a couple different things like they have it set up like packages if you only want them to do this.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$20

Joyce K.
07/2013
5.0
pool cleaners
  + -1 more
Coastal pools responded immediately. They took care of the permit needed from the township to empty the pool and power washed the pool and te filled it. They put all chemicals back in and had the pool looking great in no time. They responded so quickly and did such a good job that I hired them to valet my pool weekly.
Description of Work: Emptied the pool and power washed entire pool. There was residue on pool walls from the flooding caused by superstorm Sandy.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

scott C.
05/2012
2.0
pool cleaners
  + -1 more
By wasting my time they wasted their own and lost a potential customer.
Description of Work: I needed a repair on a pool heater and the manufacturer's web site directed me to Coastal. I bought the heater used and wanted to resolve some issues. I went in to their office and discussed my heater issues and made an appointment for a service call When the tech got to my house he called me and told me his company does not do work on above ground pools. What does the pool have to do with fixing a heater? It's like being a hvac guy and telling the customer he doesn't work on split-levels. Pool companies in general have a bad customer service reputation and this a prime example.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
2.0


Response from COASTAL POOLS & SPAS INC
Coastal Pools and Spas does not work on above ground pools or their equipment unless a warranty claim for a piece of equipment has been issued by the equipment manufacturer. [member name removed] called our store and said he had a heater that needed service. The heater was a used heater he got from a friend and installed it on his above ground pool. Not knowing this was an above ground pool I sent out a service tech to examine the heater. My service tech,which happens to have 30 years of service out in the field, went to the property and saw that the pool heater that the owner had installed was not at least four feet away from the edge of his pool. You could literally stand in his pool and reach out and touch the heater. I informed [member name removed] that not only should we have not been called out to service his non-warranty above ground heater and that the heater was too close to the pool and legally we wouldn't have worked on it even if it was a warranty call. Owner was not happy with my response.

Michael G.
06/2011
5.0
pool cleaners
  + -1 more
I've used this company for the past two years after increasing dissatisfaction with the company that installed the pool 12 years ago, They have opened and closed the pool as well as performing some minor maintenance and repair work. The most recent job was to fix the Polaris automated pool cleaner. I had the motor to this replaced three years ago by the old pool company and now it appeared to be dead. Coastal's man came out and tested the motor independently to see if it was burned out. He determined that the electrical wiring was faulty, but that the cleaner's motor was still functional. He replaced a burned out part in the control panel and rewired the system so that in the future the cleaner would shut down anytime the pump stopped, thus avoiding the possibility of burning out the motor (it hadn't been wired correctly at the time of installation). Coastal's staff has always displayed real knowledge of the systems they work on. This time it saved me a motor replacement charge of about $600 and finally corrected the electrical system. Their employees have always been professional and courteous and I've never had the feeling I was being charged for unnecessary work.
Description of Work: Repair of electrical system controlling automated pool cleaner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$210

    Contact information

    508 W PATCONG AVE, Linwood, NJ 08221

    http://www.coastalpoolsandspas.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 2:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pool and Spa Service,
    Concrete Pouring and Repair,
    Decorative Concrete,
    Deck Maintenance

    FAQ

    COASTAL POOLS & SPAS INC is currently rated 4 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 8:00 AM - 2:00 PM

    COASTAL POOLS & SPAS INC accepts the following forms of payment: Check,MasterCard,Visa
    Yes, COASTAL POOLS & SPAS INC offers free project estimates.
    No, COASTAL POOLS & SPAS INC does not offer eco-friendly accreditations.
    No, COASTAL POOLS & SPAS INC does not offer a senior discount.
    No, COASTAL POOLS & SPAS INC does not offer emergency services.
    No, COASTAL POOLS & SPAS INC does not offer warranties.
    COASTAL POOLS & SPAS INC offers the following services: Pool and Spa Openings Pool And Spa Wintrerizations Leak Detection Affordable Weekly Maintenance Winter Watch Service Service, Repairs And Installation of New Equipment Pumps, Filters, Heaters, Salt Systems & Heat Pumps Automatic Pool Cleaners - Polaris Computer Systems - Jandy, Pentair, Hayward Safety Pool Covers - Merlin, Meyco, Loop-Loc and Anchor Industries Child Safety Fencing - Merlin Pool Inspections
    ABOVE GROUND POOL REPAIRS

    Contact information

    508 W PATCONG AVE, Linwood, NJ 08221

    http://www.coastalpoolsandspas.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    8:00 AM - 2:00 PM