US Moving Van Lines

Re: Order A5767076 Aaron: On May 25, 2019, we engaged US National Van Lines to deliver a furniture shipment to our customer, Ahmad Sultani, in Nebraska. US Van took possession of the furniture, accepted payment in the amount of $1,785 and represented to us that the furniture would be delivered in a timely manner. Unfortunately, US Van did not live up to its agreement and never delivered the furniture as agreed to. US Van held the furniture for nearly three months without the goods so much as even leaving the warehouse, promising over and over again that our delivery to Mr. Sultani was next on the schedule. In turn, we promised Mr. Sultani that delivery was on the way and there was nothing to be concerned about. Little did we know that US Van had no intention of ever making this delivery, but rather only had designs on stealing our $1,785 fee. On August 10, 2019, without notice or explanation, US Van returned the furniture to us undelivered. We have pictures of the furniture being dropped off and contemporaneous notes documenting the drop off. Upon receiving the goods back, the driver assured us that we would receive a refund for the shipping charge — after all, nothing was ever shipped. No work was performed. No services were rendered. The agreement was breached. We ultimately had to refund Mr. Sultani his purchase price, causing us to lose a major sale and income, not to mention suffering reputational damage. After not receiving a refund as promised, we contacted Chase to reverse the charge that was processed by US Van. Chase reversed the charge, but it now appears that US Van objected to this reversal even though US Van knew that it never made the agreed upon delivery and thus failed to perform under the agreement. US Van is not entitled to a dollar, let alone $1,785. US Van has no right to payment. We demand an immediate refund, failing which we will be forced to resort to litigation. And please note that we will not only sue you for the stolen $1,785 and our court costs, but we will also pursue you for the damages suffered as a result of lost profits. For good measure, you will also be reported to the NYC Department of Consumer Affairs, the NYS Attorney General and the Better Business Bureau. Of course, we will also post on Yelp and other consumer sites a copy of this letter and the pictures of your driver surreptitiously dropping the furniture back to our store. Please be guided accordingly. Sincerely, Bettco & Son Furniture 4717 Church Avenue Brooklyn, NY 11203 718-282-4400