In N Out Glass & Showers

I contacted In and Out Glass and Showers to provide me with glass doors for my newly renovated bathroom. Their salesman, Val, comes over (3/20/14) to discuss options measure for the doors. Val was very nice and seemed knowledgeable about shower doors. He took measurements and said he would contact me with a quote. A few days later I got a quote of $2090.00 and I was asked to pay $1090.00 upfront by credit card, which I did. I was told the doors would be ready in two weeks, which they were. The owner (Victor Lopez) came to my house (4/5/14) to install the doors. He was having a hard time getting the doors to fit. He later admitted to me that the salesman measured wrong and that he would have to order new doors. The owner (Victor Lopez) took his own measurements. Two weeks later he returns with new doors (4/19/14). Again he is having issues with the doors. This time he blames my contractor for having the knee board at the wrong angle (which he did not mention on his first visit). He stated that he could make up the difference with the proper strips and caulking. He said I could not get it wet for a few days because it needs to cure properly. After it dries, I should test it for leaks. If it leaks, I should call him to make an appointment. His final payment must be in cash or cashiers check (that should have been a red flag, stupid me!). I gave him the remaining $1000.00 plus a $50 tip. After the drying period, I tested for leaks and it did indeed leak, on the bottom of the door and the side. I called to get him back to fix the leaks. I was told he only does work on the weekends and that he would be there the following Saturday (4/26/14).....no call, no show. I called again that Monday, they apologized, said they would be there the following Saturday (5/3/14)...no call, no show. On 5/6/14, Victor Lopez called me stating that he would call me that Friday night to discuss and set up a visit. 5/9/14...no call. 5/10/14 I called the office, the receptionist told me Victor cannot be reached. I told her I want my money back. Victor Lopez called me right back and told me he would be there Tuesday (5/13/14) night @5PM to finally fix the door. 5/13/14...no call, no show. I gave up. I am filing a claim with the BB. Do not use this guy!!!!! He is a scam artist. He demands cash so you have no recourse when his shoddy workmanship doesn't hold up. He does not return your calls and does not honor his three year warranty on hardware and installation.

My general contractor doing the bathroom contacted In N Out Glass and put me in touch. The general contractor usually uses them for their bathroom jobs. I already had an estimate from another company that the bath supply company set me up with. The estimates were very close but, because I had already had a problem with the first company's proposed design which just wouldn't work in the space, I went with In N Out glass. Victor (the owner) was very helpful, professional and pleasant during the on-site estimate and left me with good expectations. He indicated that he would get a date from the glass company in a few days and then he would contact me with the installation date which he anticipated would be in 3 weeks around 6/27, Thursday. On Monday, 6/24, I called to confirm 6/27 since I did not hear from them with a confirmed installation date. On Wednesday they called to move me to Friday, 6/28 and said it would be around 9 or 11 in the morning.. By midday I called and they said they were still coming. Later in the day I called again and they were still coming. A little after 5 PM I get a call that they have to reschedule for Wednesday, 7/3. On 7/3, the glass was installed and looked great. Working with Victor was great. The office staff did not have a lot of information but they are the only ones I could talk to and they did not seem very apologetic or sympathetic. The end result looks great. I would use them again but just with realistic expectations around the actual installation date. If the process by which they managed installation dates was communicated on the day of the sale then I would have given higher scores. Ever business has its inherit challenges (uncertain installation times due to unforeseen site problems) but how the company chooses to manage customer expectations differentiates one company from the next.

The installation went well and was done quickly. The door looked beautiful and we seemed quite happy with it. We had a problem within a month when the door did not close properly. The problem was corrected within 2-3 days. Since then the seal between the show door and the wall completely fell off. When I first called to report the problem, I was told the company is moving to a new building and would return my call within 2-3 days which did not happen. I have been calling for 4 weeks with promises by the person answering the phone that someone would call me back. No one to this day has come by or returned a phone call. Shower door still not fixed.