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THE POLITE PLUMBER

Plumbing, Drain Cleaning, Water Heaters,

About us

NJ MASTERS PLUMBERS LICENSE #: 10597. MEMBER OF THE BETTER BUSINESS BUREAU NJ PUMP LICENSE # 1962 NJ PUMP INSTALLERS LICENSE #: 1962.

Business highlights

77 years of trusted experience
Emergency Services Offered

Services we offer

APPLIANCE HOOK-UPS, BATHROOM REMODELING, BOILER INSTALLED & REPAIRED, DRAIN & SEWER CLEANING, EFFLUENT PUMP, FROZEN PIPE THAWING, GARBAGE DISPOSALS, GAS CONVERSIONS, HOT WATER HEATERS, SEWAGE PUMP, SUMP PUMPS, WATER FILTERS, WATER HEATERS, WATER RE-PIPING, WATER SOFTENING & CONDITIONING, WELLS & WATER SUPPLY.

Amenities

Warranties
Yes
Senior Discount

0%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.572 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
74%
4
15%
3
1%
2
3%
1
7%


Rating CategoryRating out of 5
quality
4.6
value
4.0
professionalism
4.7
responsiveness
4.7
punctuality
4.7
Showing 51-72 of 72 reviews

Richard D.
10/2017
5.0
plumbing
  + -1 more
Outstanding work by James
Description of Work: Replacement of kitchen faucet

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Linda M.
08/2017
5.0
plumbing
  + -1 more
They are very good.
Description of Work: They hooked up a sink, a drain for me.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

David P.
01/2017
5.0
plumbing
  + -1 more
...
Description of Work: .....
Rating CategoryRating out of 5

Janet B.
02/2016
5.0
plumbing
  + -1 more
unknown
Description of Work: They live up to their name and give wonderful discounts to steady customers. Always on time and technicians are very professional. We've had no problems with them at all.
Rating CategoryRating out of 5
Yes, I recommend this pro

Erika S.
11/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: We had a leaking hose on the kitchen faucet and requested an emergency call. Several hours later the plumber came and everything was done professionally. We also used them to install a new toilet in the bathroom. We are very satisfied and will continue to use the Polite Plumber.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

Glenn L.
10/2015
5.0
plumbing, wells
  + 0 more
unknown
Description of Work: Replaced well pump 75' below ground

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,850

Katherine W.
10/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: On-time, very friendly, cleaned up and did a great job.
Rating CategoryRating out of 5
Yes, I recommend this pro

Rita T.
09/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

LINDA C.
09/2015
5.0
plumbing
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$300

Paul C.
12/2014
5.0
drain cleaning, plumbing
  + 0 more
unknown
Description of Work: They did a couple of small jobs for us. (Installed a Garbage Disposal, and re-piped a bathroom sink drain). They did a good job at a very good price and we will use them again for all future plumbing projects

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$765

lenore T.
12/2014
4.0
drain cleaning, plumbing
  + 0 more
unknown
Description of Work: They have done numerous jobs for us. We have always been pleased.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Stephen C.
06/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: The Polite Plumbers repaired a water line in our utility room. They showed up on time and did the work in a timely manner. We felt the price was fair for the work that was done. And as their name suggests, everyone we spoke to was polite. Would definitely use them again!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Linda M.
03/2014
5.0
plumbing
  + -1 more
.
Description of Work: We have used them for years. They are totally honest and punctual and do a wonderful job. They are our go-to guys

Rating CategoryRating out of 5
quality
5.0
punctuality
5.0

Yes, I recommend this pro

James F.
04/2013
5.0
heating & air conditioning/hvac, plumbing, water heater repair, drain cleaning
  + 2 more
See above
Description of Work: We have used this service several times over the last year that we have been living in our new home. Each time their dispatch has been up=front on the schedule appointment, with even a called to let us know that the person is on the way.During our use of this company we have found them to be very honest, offering ways we could solve the problem without cost. Case in Point: As part of their service they inspect our overall systems, and without cost fixed several minor problems (Drain/Toilet). They also found that our Kitchen sink was dripping, rather than charging us for the repair… They suggested… This is a lifetime warranty device, call the hotline and order this part-number, and if you need we will help install the part the next time we come on-site. So the bottom line is … 1) Fast Service related to our issues 2) Communicate in advance regarding your appointment 3) Advise you each step of the way as to the issue 4) Honest prices, with recommendations on how to save you money

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$325

Sarita V.
03/2013
5.0
plumbing
  + -1 more
unknown
Description of Work: I will not recommend this plumber to anyone. Polite should be replaced with the the ripoff plumber. They came several times to my house for the same problem and each time charged me. I had a blockage from downstairs toilet to septic and this was after they snaked pipe. The blockage was finally located by a handyman. I called polite plumber again so they could snake pipe again and was met with a rude plumber who was annoyed because I tried to get someone else to find the problem. He told me I should get handyman to fix problem. It seems like polite plumber does all they can to keep coming for the same issue so they can bill several times. I'm an 82 year old women they feel I'm easy prey,
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from THE POLITE PLUMBER
March 13, 2013 ATTN: [member name removed] This is a review of the history of account for 12 Adelphi Trail, Hopatcong, NJ 1-20-2010: Electric Drain Clean Main Line $357.00 1-25-2010: Electric Drain Clean Main Line, additional work, removed large chunks of plaster which was clogging line $89.00 1-9-2012: Electric drain clean main line (2 years between calls) $376.00 1-17-2012: Electric drain clean main line and informed customer of septic problem, 6-19-2012: Returned to above address, customer refused work. 2-20-2013: Electric drain clean main line at discounted rate $294.00 Informed customer of septic problem again and dip in exterior main drain line. Water is not traveling out of holding tank. Customer refused to have main line camera-ed. 3-12-2013: Site visit to customers home. Informed customer I would call her son when I obtained septic plans from county. Mrs. Vanderpaauw has a septic problem which is out of our scope of work. I have discussed this with her son on several occasions.

carol ann C.
12/2012
5.0
plumbing
  + -1 more
great
Description of Work: installed new boiled,heating vent,and thermostate.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Keith S.
06/2012
2.0
plumbing, home remodeling
  + 0 more
Problems and poor instalation
Description of Work: Bad water heaterBad well tank installPoor servive $$$

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$1,000

Response from THE POLITE PLUMBER
According to our records, Mr. (member) is not a customer that we have ever worked for.

Nisha D.
09/2011
5.0
plumbing, drain cleaning
  + 0 more
Prompt, Polite, Professional
Description of Work: fixed leaky faucets and clogged sink

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Kathy T.
03/2011
5.0
plumbing
  + -1 more
All went well.
Description of Work: I have used them twice in the past year. This visit was part of the service contract I purchased, an overall review of our new house's plumbing and installation of a new faucet. Prices are fixed, which is great, but seem high. They are very responsive and reliable, which makes it well worth it.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

SIGRID H.
04/2008
4.0
plumbing
  + -1 more
They did a good job and they cleaned up well after themselves. I would use them again.
Description of Work: They took care of a leak.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

LINDA C.
01/2008
5.0
plumbing, drain cleaning
  + 0 more
Everything went very well. The clogged drain was a real problem and (Joe) the plumber had to call in his supervisor (Willie) for help. It took some time but they finally got it unclogged. They were very professional and kept me informed every step of the way. They gave me a price before they began the work and when they had to do extra they told me about the extra cost before they did the work.
Description of Work: Unclogged drain. Replaced leaking pipes under sink.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Susan E.
12/2007
5.0
plumbing
  + -1 more
Jim lived up to the company name. He gave me tips when I have to fix something on my own. He was pleasant and finished the job quickly. When I called the company, they found someone to come out right away and he arrived in 20 minutes. The leak is fixed and the new shower head is great. He looked at some other problems I was having in my laundry room, gave me his advice, and did not try to make another job out of it. I cannot judge the price since this is the first time I had to hire a plumber and have nothing to compare it with. I have actually called them again and they will be doing more work for me.
Description of Work: Fixed leak in tub faucet and installed new shower head.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$285
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Contact information

124 Hillcrest Avenue, Ledgewood, NJ 07852

www.thepoliteplumber.com

Service hours

Sunday:
12:00 AM - 11:30 PM
Monday:
8:00 AM - 4:00 AM
Tuesday:
8:00 AM - 4:00 AM
Wednesday:
8:00 AM - 4:00 AM
Thursday:
8:00 AM - 4:00 AM
Friday:
8:00 AM - 4:00 AM
Saturday:
12:00 AM - 11:30 PM

Licensing

Bonded

Insured

Licensed*

Trade License Number
36BI01059700
Trade License Locale
NJ
Trade License Authority
New Jersey Division Of Consumer Affairs
Trade License Expiration
06/30/2023
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Water Heaters,
Wells and Pumps,
Water Filtration and Softening,
Natural Gas Lines,
Sewer Cleaning,
Drain Pipe Installation

FAQ

THE POLITE PLUMBER is currently rated 4.5 overall out of 5.

Sunday: 12:00 AM - 11:30 PM

Monday: 8:00 AM - 4:00 AM

Tuesday: 8:00 AM - 4:00 AM

Wednesday: 8:00 AM - 4:00 AM

Thursday: 8:00 AM - 4:00 AM

Friday: 8:00 AM - 4:00 AM

Saturday: 12:00 AM - 11:30 PM

THE POLITE PLUMBER accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, THE POLITE PLUMBER does not offer free project estimates.
No, THE POLITE PLUMBER does not offer eco-friendly accreditations.
Yes, THE POLITE PLUMBER offers a 0% senior discount.
Yes, THE POLITE PLUMBER offers emergency services.
Yes, THE POLITE PLUMBER offers warranties.
THE POLITE PLUMBER offers the following services: APPLIANCE HOOK-UPS, BATHROOM REMODELING, BOILER INSTALLED & REPAIRED, DRAIN & SEWER CLEANING, EFFLUENT PUMP, FROZEN PIPE THAWING, GARBAGE DISPOSALS, GAS CONVERSIONS, HOT WATER HEATERS, SEWAGE PUMP, SUMP PUMPS, WATER FILTERS, WATER HEATERS, WATER RE-PIPING, WATER SOFTENING & CONDITIONING, WELLS & WATER SUPPLY.

Contact information

124 Hillcrest Avenue, Ledgewood, NJ 07852

www.thepoliteplumber.com

Service hours

Sunday:
12:00 AM - 11:30 PM
Monday:
8:00 AM - 4:00 AM
Tuesday:
8:00 AM - 4:00 AM
Wednesday:
8:00 AM - 4:00 AM
Thursday:
8:00 AM - 4:00 AM
Friday:
8:00 AM - 4:00 AM
Saturday:
12:00 AM - 11:30 PM