Roeland Home Improvers

Things went so well with our initial project that we had Roeland complete a second bathroom remodel as well.

It went up and beyond our expectations. The bathroom turned out 1000 times better

I hired ROELAND for a bathroom remodel of our upstairs bathroom in July 2023. They did not come until the end of January to do my bathroom. The day after completion 1-27-24, i had water pouring out of my downstairs ceiling of my half bath. They came and claimed to fix the issue. A week later after they sealed up my ceiling downstairs I had water once again coming out of the corner of my wall and water marks on the sheet rock that had just been replaced. On February 14 their worker came back. I showed him the water marks (have video) and Daniel told me that was sheet rock tape and it clearly was not. 4/21/24 after months of a slow leak that was closed up by roeland, the ceiling broke through with water leaking downstairs once again. I called them, they came and this time having been paid in full, no longer took responsibility. He has no licensed plumber on record with his business. The people he had working on my plumbing none of them had any business working on anybody’s plumbing, but I did not know this. I had actual plumbers come in. They showed me the little pinholes That were in the pipe that ROELAND closed up and put waterproof sheet rock on my ceiling in February. They refused to take any responsibility. Service master came in and had to cut the entire downstairs bathroom because every piece of sheet rock and ceiling was saturated with water. My entire family room had to be ripped apart Because of mold under the carpet caused by the leaks. And the bathroom that we paid close to $17,000 for had to be ripped up because underneath the flooring that they put down was saturated and they gave us a cheap toilet that caused most of it. This company is absolutely horrible. On there website, they claim to be A+ rated with the Better Business Bureau and accredited.. Neither are true. They have a B minus rating and they are not an accredited business by the Better Business Bureau, so that ended itself is fraudulent

Such friendly people , explaining everything, answer all questions. All workers are very personable. I highly recommend. Clean up after they work. 100 percent recommend. Very good on pricing also

I hired Roeland Home Improvers because Arnie and John really impressed me with their knowledge and experience. I am very happy with my completed master bath. They did everything they promised. We had one small glitch when my faucets were delivered in the wrong color. Although this was my problem, Beth from the main office got Amazon to replace them with an expedited order. This team was very easy to work with and very responsive. I would definitely recommend them.

Roeland Home Improvers and John Brower did an amazing job on my finished basement. I met with 4 other installers and was so impressed by the details in John's explanation of what needed to be done. We finished our basement and added a powder room bath and laundry. They finished on time and came out exactly as we hoped. I will be calling Roeland when it's time to renovate my kitchen for sure! Russ

On July 14, 2023, we went into contract with ROELAND bathrooms, Arnie Roeland. We paid him a down payment on that day of $7832 with $9000 being owed upon completion. when he was supposed to start work in the fall, he claimed that all of his workers had Covid. Then he wanted to come into my home during the holidays, which I wasn't on board with. Work was not begun on our bathroom until the end of January 2024. Prior to Roeland bathroom remodelers coming in to remodel our upstairs master bathroom we had no plumbing issues, no leaks ANYWHERE. The bathroom was completed on January 26, 2024. At no time did any licensed person from Roeland come and check the work that was done by their workers who are not licensed. On the evening of January 27, 2024, my downstairs bathroom began leaking water from the ceiling from the bathroom upstairs that had just been completed the day before . They told us that the bathroom was perfectly fine to use. We still waited 24 hours to use the shower. When my daughter took a shower that evening water began pouring out of my downstairs bathroom ceiling . My entire downstairs bathroom had to have the ceiling taken out. My light fixture was damaged. My mirror was damaged. None of those things were replaced. I believe the only reason that the work was done and that they came was because money was still owed to them. When I questioned Arnie as to why he never came to check the work to begin with he called me an expletive and yelled at me that his mother had cancer. Completely avoiding the fact that this all could've been avoided had he checked the work that his unlicensed workers had done in my home. During this time they had my ceiling open I took pictures. I'm not a plumber nor do I know about plumbing. But the people that were working on my plumbing were supposed to know about plumbing and the pipes seeing as how bathrooms are all piping and plumbing. The ceiling was closed and the bathroom was repainted, even after the workers saw the corroded damaged pipe and didn't alert me to the fact that it was damaged (pictures from when they opened the ceiling 1/28/24). A couple of weeks later, I had water slowly leaking down the corner of my bathroom wall . The workers came back. We ran everything in the bathroom upstairs and we could not get the leak to come back again. They left and I didn't see any more water downstairs. On April 21, 2024 at 11 o'clock at night I came downstairs . I went into the bathroom and had water dripping on my head I looked up my entire ceiling was saturated with water. I took video. I sent it to the owners. The next day, Arnie Roeland came to my home, put down a dehumidifier opened up the ceiling. Arnie kept telling my husband and I that he was going to get his plumber over right away to fix the damages . Then he told us that his plumber was not available until next week and just call our plumber and he'll take care of it. I called our plumbers immediately and they were here the next morning. I showed the plumbers plumbers at the polite plumber the pictures of the pipes from January and they told me the area that was open in January was visibly corroded as can be seen in the pictures and any plumber would have told me that it needed to be replaced even if it was at a cost to us so that we could prevent further damage like what was caused on April 21. But that was never mentioned/ disclosed to me when the ceiling was opened by Roeland's workers. The plumbers were here from 8:30 in the morning till 2 o'clock in the afternoon on 4/23/24, replacing PVC piping for the copper piping that was corroded and damaged. I paid over $1400.. I asked Arnie to pay for half since the negligence of his workers caused my bathroom to now have to be reopened again and now I have to put in a homeowners claim and pay $1000 deductible because his workers were negligent. When I presented his partner and him with the Bill they refused to pay any of it. He just kept requesting his dehumidifier back. I told him that if he wasn't going to take some responsibility for the damage to my home that I was going to have to take him to court. On May 1, my insurance company sent people to look at the damage caused by all these leaks to my downstairs bathroom. They took moisture readings on all walls and ceilings, and my entire downstairs bathroom was saturated with water to the point where it had to be taken down to studs. Then the mediators went upstairs to check the bathroom that I had renovated. They did readings on the floor which read over 40. A normal reading from moisture is under 10. So the floor that Roland installed in January underneath it was saturated with water. The vinyl flooring was removed mold was visible, which I took pictures of. The leak had been happening basically for months. Arnie ROELAND, and his partner John brower BOTH SAID IT'S NOT THEIR PROBLEM AND THEY REFUSED TO PAY FOR ANY REPAIRS TO THE PLUMBING THAT THEY DAMAGED AND ANY SUBSEQUENT DAMAGE TO MY HOUSE.

Roeland Home Improvers recently completed a full bathroom renovation for us. We are really thrilled with the result. We had a very positive experience, from my initial meetings and consultation with Arnie to project completion with Walter and Robert. The expertise and professionalism of all involved made the process very seamless and the quality of the work is impeccable. It was also quick and minimally disruptive, which I appreciated as I am working from home. We have another bathroom scheduled and are already looking forward to seeing the finished product! I've posted some before and after pictures of bathroom #1. Id definitely recommend Roeland to others.

The bathroom look great! Excellent craftsmanship, work done in a timely fashion. The crew was professional, courteous & informative at all times. When they left each night, they cleaned up their mess. They put tarps & runners wherever they are entering the house. Arnie, the owner and his wife Beth are amazing and responsive when there is a question. Arnie explained the process and how the materials that he uses works in great detail. He and his wife are honest and trustworthy & sincere.. I would highly recommend Roeland Home Improvers.

The owner of this company dealt with our insurance company regarding all the technical issues of the damages incurred, and the costs of the repairs & replacements to bring our home back to its original state, prior to the storm damage. He was relentless when it came to doing a proper job, and refused any "shortcuts." His honesty & integrity are above reproach, and his crew is top-notch!! The job was completed in a timely manor, and my husband and I were extremely pleased! I would give Roeland Home Improvers Five Stars!!

It was horrible. The company sent one guy who came out and met with us. He was nice. However, they never followed though; we never heard from them again. .

Arnie Roeland is great. The service and response is second to none. We had our entire house sided and windows replaced and could not be happier with our experience. They used the Quantum2 energy efficient windows and our energy bills were almost cut in half. I would recommend Arnie Roeland and his team to anyone.

Arnie came to the house and spent 2 hours going over all the details and answering our questions. From the start he was always available when we called with any questions. Workers are very considerate and they did a great job!

Their was about 5 guys who worked vigorously thru the day. They were very considerate of my neighbor's property and shielded their property from any fallen debris. The owner himself came to supervise the job and explain to me exactly what they would be doing. After the job was completed, the men picked up every bit of old shingle, wood, & even nails. I was very impressed with the final outcome and the time it took to complete the new roof. Bottom line is: I am very pleased with my new roof.

The siding went very well. They started when they said they would and finished on time. The quality of work is exceptional and we were not disappointed. As said above, quality was so good that they will be installing a new deck door for us. Very professional and highest of quality.

My elderly father had hired a contractor to do some roofing repairs. He had complained to me about some cost over runs. It turns out that this contracter had scammed my father out of several thousand dollars and not really performed any real work. My father was really upset and called a local contractor to take a look. I knew Arnie Roland socially and asked him for some assistance. Turns out my father had also called his office. Arnie personally came over and inspected my fathers house and the work that was "performed" . The police were contacted since there was some fraud involved. Arnie was instrumental in getting this scam artist to return several thousand dollars to avoid prosecution. He personally gave up several hours of his valuable time, and was on the phone for having heated conversations with the other contracter. Arnie then went on to make sure that my fathers roof was repaired properly and stood by his work. We have since had Roeland Enterprises perform window and door work on my fathers property. Arnie really went above and beyond for my family. A great job by him and his crew. If you are looking for someone to take care of your home and your family,you can feel safe using Roeland Enterprises.

They were good. They had a crew that came out and did the work and made sure the old roofing was taken away. They were pretty professional; we were happy.

They were good. They were efficient and did a good job. We also had them out to replace our gutters. We requested a special kind that are sealed so we do not have to have them cleaned and they were able to get them installed quickly and effeciently! They brought 1 large piece, almost as long as our whole house, and then proceeded to cut it down right at their truck. I would have thought they would have had to come take measurments, then go back to their shop to cut the pieces and bring them back. The whole job just took one day and they did an excellent job. This job cost about $5,000.

Overall I'm very pleased the installation and the new windows that Roeland installed. I know this was a difficult job because the old windows weren't installed correctly. Arnie's team did a super job of fixing the mistakes left behind from the old window installation and installers. I would recommend Roeland to my friends, family and clients. Thank you Arnie for your professionalism, your hard workers, your time, and mostly for my beautiful new windows.

Salesman was great! Explained so much about the materials and process. I even got a call from the owner(Arnie) after the initial meeting to make sure I had all of my questions answered. They are Master Elite with one of the major manufacturers of roofing materials(which is only given to 3% of all contractors) This status allows them to offer huge warranties that are backed by the manufacturer. Decided to use them after meeting with 3 other roofing companies. Roof is to be installed tomorrow and I will update my review once the job is complete.

It went well, they did create sketches as agreed

I would not recommend this company to any body. The issues surrounding this job had to be settled by a Court action. I will not provide details, per legal advice.

They did a good job and met our expectations. They try to sell me unwanted things which is the issue.

I relied on this contractor solely based on it being through an Angie's List Big Deal, which I had never used before. The salesman arrived at my house, described the product using an i-Pad (no printed material for me to keep). I contracted for a full replacement, including removal of two previous courses of shingles. There was to be installation of ridge vents, which was to include closing of existing peak vents and removal of an existing through the roof vent fan. Also, since there were no eave vents, I asked they be installed. Concerned about some possible mold on the underside of some of the plywood roof sheathing, I asked for all suspicious sheets to be replaced. There was an existing gutter helmet installed, and I was informed that product was incompatible with the new installation, and would be replaced with an unidentified product. The installation was to be followed by an on-site inspection by the shingles manufacturer. All this was described in the typically bare bones contractor contract, including "replacing sheathing as needed". Shortly thereafter the salesman called and told me that if I did not have them replace the two skylights (which were fixed installations in a screened porch and relatively new) "Roeland could not guarantee they would not leak". The message was clear what would happen if I did not go along. Roeland delivered only three sheets of new plywood, and installed only two. Roeland neglected to install the eave vents, neglected to close the peak vents, neglected to install the eave vents, and installed the new roof around the fan rather than removing it. I had to insist they come back to fix it, but this involved removing the newly installed shingles and tar paper and reinstalling it. The opening where the fan had been was patched with a small piece of plywood (from the sheet they had not used), not covered by a full sheet. The area above the eave vents was only partly cleared of previous insulation, reducing air flow. The gutter helmet was not removed, it was pulled off and then replaced, including nailing it through the newly installed ice shield. The gutter installer came several days later and had to tear it off (which he complained about) and installed a new product. However, I had to call him back to correct the installation of several ends which did not fit properly. The peak vent installation was done by cutting through the roof, leaving considerable debris on the floor of my attic, which then fell into my house when I opened the ladder access door. Roeland refused my request they clean the area. Concerned about the piecemeal installation, especially the installaing, opening and reclosing of several areas of roofing and the penetration of the ice shield, I questioned the integrity of teh roof and the effect on the warranty. I was give a number for the shingle manufacturer, who assured me there was no problem, but I should point the concerns out to the inspector. However, no one ever came to inspect; I merely received the warranty by mail. Overall, the project was poorly supervised, exhibited a lack of quality control, induced me to buy more than I wanted or needed.

They did not respond quickly enough. We ended up using someone else. They were just not prompt.