Response from Wildlife Control Specialist LLC
We removed 2 animals during the course of this project. The second animal at $150.00 and the sales tax we are required to collect accounts for the referenced $188.90 discrepancy. the member was well aware of our pricing structure which was explained to her prior to starting the engagement. With respect to communications, we were in contact with the owners "Grounds Manager" and he was aware of the fact that we removed 2 animals. Our policy is to sent an itemized invoice to our clients within 30 days of completing a job. If payment is not received then we follow up with the following note: To date we have yet to receive payment for the wildlife services we provided to you. In the event that you have misplaced our invoice we have enclosed a current statement with an addressed return envelope. Should you have any questions, please don’t hesitate to contact us at 908-566-8822. Thank you again for providing us with the opportunity to resolve your wildlife related problem. Best Regards: Interestingly when we were first contacted by the member on June 14, 2010 about a prior problem she was experiencing she decided to use another firm because she felt that we were "To Professional" which we interpreted as to expensive. Non- the less, she followed up regarding the problem we addressed for her with the following which she submitted to us via our website contact form: How do you want to be contacted E-mail Urgent? Yes Animals Other Animal Gopher Location Outside Remarks Gophers destroyed my gardens 3 years ago & they are just now coming back even though I lost quite a few plants because of the winter. I want them gone!!!