Premier Carpet & Flooring

unknown

unknown

Bryan, the owner of Premier Carpet and Flooring is very knowledgeable. He was able to answer all of my questions and guide me to choosing the right floor for me. He is very patient and professional. Everything he told me was backed up by research I conducted, including calling the manufacturer. Bryan's installers are great. They arrive on time, they clean up after themselves each day and are very friendly and personable.

N/A

I liked what I picked out and was excited for the bathroom to be redone. They sent an installer to my house and the installation was poor. Tiles uneven, they didn't do the border the width I wanted then said he couldn't undo it. I called back and they sent another installer out to clean up what the first guy did and it still wasn't quality work. I cut my losses and called in another professional from a different company to finish the job. The feedback I got from other professionals what that it was a terrible job.

My husband and I are thrilled with our new hardwood floors and stairs. Premier did an outstanding job at every stage of the process. Bryan was extremely helpful in providing guidance and advice as we selected our flooring, and the price was very competitive. The Premier installation crew was professional and courteous, and they did an immaculate job with the installation. The stairs and stair railing base had a particularly high level of complexity, and the Premier crew executed them flawlessly. Other contractors that we subsequently employed (e.g., painter, stair railing installer) have remarked on the high quality of the flooring and installation, particularly the stair treads and stair railing base. The crew was very careful with our furniture and other belongings, and made sure our beloved kitty stayed out of harm's way. We will definitely use Premier again for future flooring projects. Thanks so much, Bryan, Stanley, and Larry!

I looked for a very long time to replace my damaged laminate floor. I was told by many sources, especially Home Depot, to stay away from hardwood in a kitchen -- that it would scratch and never hold up. I didn't want tile or another laminate, but read so many reviews about wood flooring that fell apart, warped, etc... so was nervous about selecting any wood floor for the area where I needed it -- kitchen, dining, and hallway/foyer. After speaking to Premier, they showed me a beautiful engineered hardwood floor, 5" w hand-distressed boards. He said this flooring would hold up well. They worked with me on the price, so I decided to order it. When installation started, two installers worked for 4 days. This was a very labor intensive job, since many flooring layers needed to be removed first to eliminate all the uneven transitions areas between rooms. Each old flooring layer was glued to each other and then to the sub-floor. Because of all the removals, and correcting imperfections in the sub-flooring, it was a dirty/dusty job, but I could tell that the installers were doing the best they could containing the dust, and each day always cleaned up after themselves. I love this floor. It's easy to maintain and looks amazing. I can tell it's going to last and look terrific for a very long time. When I can, I hope to order more for the rest of our first floor rooms.

We recently purchased new hardwood flooring for our first floor and new carpeting for the stairs and second floor. We wanted to go with a local shop and we were not disappointed by Premier Carpet and Flooring. Bryan and the entire team at Premier Carpet were excellent to work with. Bryan has a tremendous eye for color and style, which helped greatly. He took the time to walk us through the different styles and types of hardwood, with us ultimately landing on a type we love now that it?s down. Brian?s team, from the measurer to the installers, was excellent. The job was done on time and within the budget Brian quoted us. The wood floor had a couple of items we wanted to have changed or fixed, which were taken care of after the install was complete without any questions and in a timely manner. We would recommend Premier Carpet for anyone in the area looking for flooring, and are extremely satisfied with the job done by Bryan and his team.

Perfect. The process was easy...everybody at Premier was helpful, a wealth of knowledge and easy to deal with. It took us a while to decide on everything and there was no pressure at all to select or to buy. Installers were efficient and so nice and did an absolutely beautiful job and took great care with our home and all our furniture. Will use again soon for the upstairs and a bathroom.

My wife and I went to Premier Carpet & Flooring to get new carpet for the entire downstairs of our house, and also ceramic tile in the master bath. I have to say that after checking prices with Lowes & Home Depot, Premier came in 15% lower. when we went to pick out our colors the store associates were extremely helpful and knew their products very well. the day before our install date we got a call telling us that the installers would be at our house by 7:30am, the arrived at 7:15, I was very please with that. They installed all of the carpeting in one day, and the ceramic tile installer got most of his work done and told us he would be back the next morning at 7:30 to finish.....he got their early again, got the grout in, everything was finished in a timely very professional manner. My wife and I are very pleased with Premier Carpet & Flooring.

We went to Premier Carpet and Flooring in Lawrenceville, NJ to install hard wood floors in our newly renovated kitchen in our 200 year old farmhouse. We had used them in the past and are extremely disappointed in the level of service, commitment and quality. After choosing the floor we wanted, we worked with Bryan to estimate the cost based on square footage and removal of the existing ceramic tile and the installation. We made it clear to Bryan that we had an old home and he indicated that they would do whatever was necessary to properly prep the floor prior to installing the new wood, including putting down plywood as a subfloor. After placing the order, I had to call multiple times to have someone from the store come to the house to properly measure the square footage and look at the existing tile. More than 3 weeks went by and I finally had to tell him that I was getting frustrated that I had to continue to call and remind him that the installer needed to come and measure. His installer finally came and was unfamiliar with what floor we had selected, even though we had picked it out weeks before. His measurements were very different from our measurements, which Bryan could not explain. When the installer came to install the floors, he was not prepared to properly prep the floor and ensure it was level and ready to accept the new floor. He had to leave to get the materials he needed to prep the floor and did not return for more than 2 hours. He returned to 'patch' the floor and said that they had another job and would not be able to come back the next day to finish installing the floors. He did not put down a plywood subfloor as Bryan had indicated. I complained that I needed them to finish what they started and had to call Bryan. Both he and the installer indicated that they were not prepared for what needed to be done and did not allow more than 1 day for the job. I told him that it was his job to come out and evaluate the job and be prepared for the job on the scheduled date. I was not only disappointed in how unprepared they were, Bryan never called me back to confirm they would complete the job the next day. After the floors were installed, we noticed that they were 'bouncy' in certain places and it felt like walking on a trampoline. We called to express our concern to Bryan who said we needed to speak to the installer. I called the installer directly (even though I do not think I should have had to) and he said the bouncy spots would work themselves out in 3 weeks. He also had not finished the threshold moldings and said he had to come back to finish those. After 2 weeks where no one called me back, no one showed up to finish the job or even to check in, I went to the store and confronted Bryan. I told him I was very disappointed, that the floors were not level, that no one was calling me to schedule to finish the job and I didn't understand why he didn't seem to be concerned about the floors. I asked if he would personally come to see the floor so he could understand what was concerning us. He said that when the installer came back to finish the threshold molding, he would come, too and see the floor. Needless to say, Bryan never came, he never called, he never made any attempt to assure us that he stands behind his products and his service. He has never called to check on the work or whether we are satisfied, knowing that we had concerns from the start...he just asked the installer to collect the money. Clearly he is only interested in getting the money for the floors and not at all concerned about his customers and their experience. I would NOT recommend anyone ever use this flooring company. Go to someone who will take an interest in making sure you are a satisfied customer and properly coordinate your installation and take accountability for the end result. Premier Carpet and Flooring will not do that.

THE INSTALL GUYS GOT LOST AND WERE AN HOUR AND A HALF LATE, BUT WHEN THEY GOT THINGS UNLOADED THEY DID A VERY GOOD JOB. THEY ALSO TOOK THE OLD STICKY CARPET WITH THEM.