Six Heating

I cannot recommend this company more highly. I interviewed about 5 contractors before hiring Six Heating and Air. Having a brother in this business in Memphis Tenn. allowed me to be an educated consumer, so I had a lot of questions. From the very start, Sixto, the company's owner, was clear about what needed to be done, detailed in his explanations, very knowledgable and personable, talking to me in language that I understood rather than trying to impress me with industry jargon. His price was extremely fair and he worked with us on the price when it became evident that it made more sense to do a bigger job than we expected rather than just do the repairs piecemeal. Once he and his partner came to our house, I knew we made the right decision. First of all, I had a baby in the house with me during the two days that they did the work inside the house. Sixto made sure that the area was safe, he assured that we were never without heat in part of the house, so that the baby would be comfortable, and he and his employee were as polite and friendly as possible. They also were EXTREMELY neat and organized. I actually took pictures of their work area because I couldnt believe how organized they were. They moved (and put back) any furniture that needed to be relocated (including a piano), put down heavy plastic wrap that lightly adhered tot he floor to insure that my white carpet had no stains. They set up tables as a work station to close off where they were working which made the area safe, and when they left, there was no evidence that this major work was even done! I am also very impressed with how responsive Sixto is to questions. He is very proud of his business and his reputation and wants to do the right thing. I had way too many questions because my brother kept thinking of things I should ask. Each time, Sixto patiently answered me, sent me things I wanted via email, and never made me feel like I was annoying him. Each time it turned out that rather than cutting corners his plan was to do the job the way my brother wanted. On top of all of this, the other contractors all offered us a variety of products including units that are ranked very low on Consumer Reports. For the same cost, Sixto only recommended the top of the line products with the best warranty. I am happy to supply pictures and more information if you need it.

We called them because the AC was not working at all. They came out and said that they had to run a low voltage wire and added the refrigerant. They charged us $525.00 and everything was good to go. The next day it stopped working. We called them back. He never returns calls, he never tells you when he is going to come out. When he does call you he never does it on time. The second time he came out he said, oh my repair didn't stay fixed, let me repair my repair at no cost to you. I thought, that's fine, good. The next day, it broke again. This time when he came out he charged us $1150.00 to fix the leak, re-pressurize the system, added refrigerant. Two days later it broke again. This time the reason it's not working is because some vandals had been into your AC unit sitting outside your house and broke this piece off, this condenser off of the copper tubing. He refused to fix it for free. We have not called him back.