still waiting to hear back from company. the cleaning was non existent. staff was courteous but quality of service was deplorable.
Description of Work: The house was not cleaned at all. called back to complain about services. They offered to resend the crew at their convenience. Went upstairs to realize nothing was done. bathrooms were left dirty. called back , left message that service contract was being canceled and requested call back for confirmation. Did not receive any follow up call.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
4.0
$283
Michael G.
06/2015
1.0
house cleaning
+ -1 more
unknown
Description of Work: Never Gave Estimate. Waisted my tine
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
Yvonne P.
02/2015
4.0
house cleaning
+ -1 more
unknown
Description of Work: Expensive, this did not include bedrooms or basement.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$490
Elaine F.
08/2013
3.0
house cleaning
+ -1 more
I am semi= pleased with the service however I did complain a few months ago regarding the lack of a thorough job on the bathroom and kitchen floors. However they are willing to come back to redo anything you complain about, and then make notes in your file to be sure to do it correctly from that point on. I probably can get the service a little cheaper from someone else but I hate to start over with a new service. If they raise the cost again, I will probably have to look, though. I have recently canceled service with the company due to their decision to increase the price dramatically, since I told them I was putting hardwood floors in 3 rooms. Apparently they feel that cleaning hardwood is so much more difficult than carpeting.
Description of Work: Merry Maids cleans the house every 2 weeks. They do a very good job most of the time. I had an issue with their time of arrival and had to change the day of the week in order to accommodate my schedule.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0
$158
Margaret P.
03/2013
5.0
house cleaning
+ -1 more
There is always one person that is familiar with your house. They come with a book that has the information that needs to be done in your house. They rotate rooms to be deeply cleaned. They are fairly priced. THey are very dependable. They also use green products
Description of Work: They have been cleaning my home every 2 week for about 6 months.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Arlene G.
05/2011
1.0
house cleaning
+ -1 more
It is not working out, I am in the process of finding another cleaning company or individual. They respond but never fix the problem. I want my house cleaned not pay someone to come for 1 1/2 hours and do something my grandchildren can do.
Description of Work: Just serface clean. Find cob webs dust bunnies etc in corners. Vacumms the couch and does not remove pillows, dust the furniture but do not move anything, dust around it. etc. Forgets to wash floors etc. I complained many times, they do come back and clean what I am complaining about but it is never corrected. every time they are here they forget alot of things to clean. They are also very expensive.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
3.0
punctuality
3.0
$119
Barbara M.
03/2011
5.0
house cleaning
+ -1 more
They were okay but did a good job. I would use them but they were little expensive so I think I might go to somebody around the area. They did everything. They were nice. They did a good job.
Description of Work: I used Merry Maids for housecleaning around a year ago.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$320
Tracy M.
11/2009
1.0
house cleaning
+ -1 more
I used their services but I cancelled it. The cleaners damaged the wood under my glass table and they got some bleach on my towels in my bathroom. I used them a few times and they kept requesting different things so I thought I would rather clean it up myself. They said they would do hardwood floor but they didn’t. They were pricey. They have a strict policy that they come out on the next day and fix the problems but if it’s a Saturday they wouldn’t come out on the Sunday. They were punctual. Some cleaners were good and some were rude. First time they sent 2 of their best ladies and then after that they would send women who were on their first day of the job. I requested for the same women but I never got them again.
Description of Work: Merry Maids cleaned 2 bathrooms, 3 bedrooms, living room, dining room and family room for us. They did general cleaning so they didn’t do any windows or the refrigerator. They came out once in 2 weeks.
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
3.0
responsiveness
2.0
punctuality
5.0
$130
Nicholas D.
10/2009
5.0
house cleaning
+ -1 more
They looked like they would be a good option but they seemed a little expensive for what we needed. They were responsive and prompt.
Description of Work: Merry Maids came out and gave me an estimate.
Rating Category
Rating out of 5
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
constance K.
08/2009
4.0
house cleaning
+ -1 more
They were very good but a bit expensive. I may go back to them but I felt that they were expensive.
Description of Work: I hired them to clean the house.
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Service Categories
House Cleaning
FAQ
Merry Maids of Lakewood is currently rated 3.1 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Merry Maids of Lakewood accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Merry Maids of Lakewood offers free project estimates.
Yes, Merry Maids of Lakewood offers eco-friendly accreditations.
No, Merry Maids of Lakewood does not offer a senior discount.
No, Merry Maids of Lakewood does not offer emergency services.
No, Merry Maids of Lakewood does not offer warranties.
Merry Maids of Lakewood offers the following services: Residential house cleaning.