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Air Experts

Heating and Air Conditioning, Appliance Repair, Natural Gas Lines,

About us

Since 1994, we’ve been helping homeowners throughout the Jersey Shore areas enjoy total indoor air comfort in their homes, businesses and yachts. Our goal is to provide our customers with the highest quality of service, equipment and installation for all of their HVAC needs. Utilizing the highest standards of installation and service, we are certain that you will become a satisfied, Air Experts, Inc. customer. Whether you are remodeling, building new or simply replacing your existing equipment, you can depend on us for reliable and efficient solutions that will last for years to come. Our service technicians are factory trained and utilize the latest diagnostic technologies to quickly and efficiently determine the nature of any service issues. Reliable! Trusted! Guaranteed! That’s how you would describe our family of services here at Air Experts, Inc.

Business highlights

31 years of trusted experience
Family Owned & Operated
Emergency Services Offered
Eco Friendly

Services we offer

Air Conditioner Repair, Service, and Installation, Furnace Repair, Service, and Installation, Boilers, Heat Pumps, Thermostats, Water Heaters, Duct Systems, Generators, Air Cleaners, Humidity Control, and Duct Cleaning, Ductless Mini- Splits

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.427 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
4%
3
4%
2
4%
1
11%


Rating CategoryRating out of 5
quality
4.5
value
4.3
professionalism
4.5
responsiveness
4.6
punctuality
4.5
Showing 1-25 of 27 reviews

David L.
11/2023
5.0
heating & air conditioning/hvac
  + -1 more
Joe was extremely knowledgeable and pleasant
Description of Work: Tuneup plus a new humidifier filter

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$42

Response from Air Experts
Thank you for taking the time to leave us a fantastic review! We're pleased to hear that Joe was able to take care of your service needs. We appreciate you choosing us!

Donna S.
10/2023
5.0
heating & air conditioning/hvac
  + -1 more
Maintenance was completed on time (always within the time window) and tech was great! They installed my heating and central air and maintenance is done regularly. Very happy with their service
Description of Work: Heat maintenance

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Air Experts
We greatly appreciate your trust in us, and we're delighted to have exceeded your expectations. We're pleased to hear our team provided you with top notch service, from start to finish. Your recommendation is the highest compliment, [Member Name Removed], and we're here whenever you need us in the future. Thanks for choosing us!

Nicole O.
01/2021
1.0
appliance repair
  + -1 more
After being lied and tricked to purchase equipment we probably did not need and a host of other issues with these terrible business people, the installation was done poorly. We’ve had several issues and air experts doesn’t like to uphold its warranties and is already trying to charge us for an electrical repair they think might be the cause of the issue (of course they don’t know for sure) and they claim is not covered. Of course, they never installed the equipment properly from the beginning. The owner is unresponsive and doesn’t care at all for his customers - and clearly doesn’t care that his customers are how he makes a living. RUN, don’t stop, don’t look back. Do yourself a favor. Don’t be a fool. We were. AJ Perri probably would have been better!
Description of Work: Purchased 2 top of line furnaces and acs 2 years ago for over 30k.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$30,000

Anne E.
11/2019
1.0
heating & air conditioning/hvac
  + -1 more
I have good a/c now. Maybe it was just me not knowing about A/C units, but I did not have a good experience.
Description of Work: Our air conditioning stopped working, and tried to sell us on a new system. We discussed potentially maybe good idea to put more Freon in, I had to push him in this option. he did put Freon into the system and then it worked the entire summer, I felt like that they were on some type of commission and simply trying to upsell me.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$295

Andrew C.
12/2018
5.0
heating & air conditioning/hvac
  + -1 more
Dave came to my home and within 15 minutes diagnosed the problem with my furnace. He was a definite expert on Lennox units - and knew how they work in and out. I would definitely hire him again.
Description of Work: My Lennox furnace was periodically shutting down. My previous plumber could not figure out why, even after visiting my house numerous times over 2 winters.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Jeff M.
12/2017
5.0
heating & air conditioning/hvac
  + -1 more
We had a no heat situation that was responded to within hours of the initial phone call. Quite impressive. Several people including the manager jumped in to diagnose the problem and obtain the parts next day. Troy, Mike and Chris plus Jessica in service were professional and extremely caring about the entire situation. They offered us a maintenance agreement at a reasonable price which in turn gave us a discount on the work we did ending with a fair bill for all the work that was performed. It was a pleasure dealing with such a top notch organization. Thank You.
Description of Work: No heat from my gas furnace

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$740

John B.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
Excellent.
Description of Work: Furnace tuneup.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert P.
05/2017
5.0
heating & air conditioning/hvac
  + -1 more
They are good. They are straight up and don't try to sell you things you don't need. I will continue to use them.
Description of Work: They installed my HVAC system and have done routine maintenance and cleanings since.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

patricia B.
10/2016
5.0
heating & air conditioning/hvac
  + -1 more
Woke up to no heat or hot water on Monday. Made lots of calls and got few calls back. The ones that did call back said they couldn't get to us for close to a week. They next day, I called Air Experts. Every person I talked to in the office was great (Sue, Jessica, Carol(?). They were also busy but thought they could get someone out, but not until after 5. By 8:00, we thought they were a no-show, but then got a call from Clay, saying he was on his way. It was determined that we needed a new unit (warranty). We said we needed it ASAP (no heat is manageable, no hot water isn't). We got a call from Mike early the next morning saying that they could come as soon as they picked up the new unit. Within an hour, Steve and Eddie came and did a great job, very thorough and neat. We are very impressed with the professionalism and caring of this company and would highly recommend them.
Description of Work: Replace Navien Combi (heat and hot water) unit

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,400

Gale L.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
Overall installation went fine. We made a few calls with some concerns. The company promptly responded and allayed any concerns and answered all of our questions. Their representatives are highly qualified, patient, and knowledgeable. They will spend as much time as necessary with you to explain the unit's operation. Customer's satisfaction is important and foremost in the minds of this company. We are very satisfied with their prompt attention to all matters.
Description of Work: Lennox highest efficiency rating 98% Gas Furnace.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,722

Garrett F.
03/2016
5.0
heating & air conditioning/hvac
  + -1 more
I'm so glad I had this done. It all went very well. The new Trane Furnaces and Central Air Conditioners they installed were significantly better than the old units that I had and they're are still working perfectly today. The workers were true professionals, they knew exactly what they needed to do and did it in just a couple of days. Very pleased with their work and the new Trane units have performed flawlessly. I couldn't have asked for anything more.
Description of Work: Removed existing Furnaces and Central Air Conditioners, and replaced with New one's.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$12,000

Albert H.
03/2016
5.0
heating & air conditioning/hvac
  + -1 more
The install went smoothly and professionally.
Description of Work: Replace boiler unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Sue K.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
They helped me pick out a new a/c that suited me and my pocketbook! They arrived on time on the day they were due. It had snowed the day before however the work was still done professionally and he took his time, regardless of how cold it was outside. And it was cold! Before he left he asked me to make sure it ran perfectly when the weather got a little warmer and to call right away if I wasn't happy with the work. As soon as weather permitted I tried the a/c out and was excited to feel cool air coming out of my vents! It's been working great! I would highly recommend them!
Description of Work: They switched out my old a/c unit outside and installed a new one

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Rebecca F.
07/2013
1.0
heating & air conditioning/hvac
  + -1 more
The provider came out and attempted to diagnose the problem. He said we had low Freon and that it would cost $700 to add some. After doing my own research I found that adding Freon cost approximately $40 per pound and about that much for a refill. Furthermore, the unit was not empty of Freon just low.
Description of Work: The provider only diagnosed the problem that he thought. He could not be sure.

Rating CategoryRating out of 5
value
1.0
responsiveness
5.0
punctuality
5.0

$700

Kathleen D.
06/2013
5.0
heating & air conditioning/hvac
  + -1 more
The service men were one time and very professional. All of the old materials were removed, and the job was completed in one day.
Description of Work: Removed old heating and air conditioning units and install new units.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Gale L.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
Air Experts installed a 48,000 BTU LENNOX Compressor and Condenser. The price included hauling away the old unit and fully charging the new unit with Freon.
Description of Work: Air Experts truly are the experts in HVAC. They followed the contract. The cost was exactly as stated. Absolutely NO GOTCHAS. The installers spent 4 hours and made sure everything was according to the Specs. We are very pleased with their professionalism and knowledge of Central Air Conditioning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,100

Tamara A H.
06/2012
5.0
heating & air conditioning/hvac
  + -1 more
They have emergency services. They were phenomenal with helping me out.
Description of Work: The filter froze in our A/C. When you have pets that can happen a lot!
Rating CategoryRating out of 5
Yes, I recommend this pro

Gina K.
02/2012
5.0
heating & air conditioning/hvac
  + -1 more
I used the team over at Air Experts Heating and Cooling to fix some issues that arose from hurricane damage. The team at Air Experts Heating had very high quality products and I would use them again in the future.
Description of Work: I needed to have some Heating & AC work done last October.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$20,000

Jo P.
08/2011
2.0
heating & air conditioning/hvac
  + -1 more
Overall the quality of the work was good. However, we were told the job would take 3 days to complete, so we scheduled the 3 days. after job was started we were told it would take an additional 2 days. Tried to schedule the additional two days but was told there were booked solid for two weeks. Had to contact the home depot that they are associated with in order to get them to come sooner (still had to wait a week). After the second 2 days of work we were told they needed another day. Had to wait another week for them to come. On the final day they came to finish the job, but did not have all the parts they needed. Waited another week and finally the secretary had to drop off the remaining parts. The workers were extremely professional and did great work. The owners however lacked in customer service skills, they were argumentative and just not very nice. They insisted we were told the job would take longer than 3 days, but if they knew this they should have allowed for the extra time in there schedule instead of booking other jobs.
Description of Work: We had an entire AC system installed. New Compressor, duct work and air handler.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
1.0

$12,000

Carol L.
07/2011
5.0
heating & air conditioning/hvac
  + -1 more
Absolutely pleased with the outcome
Description of Work: As of Saturday 7/23. my central AC in my home stopped working. The outside temps were just over 100 degrees. I called the heating and AC company that supplys maintenance on my units, and was told they are swamped with calls because of the heat and wouldn't be able to get to me until Sunday morning(7/24). Next morning the tech arrives and tell me the compressor is bad and it will be $2500 to replace and I would have to wait until Monday. This unit is less than 7 years old so I went for a second opinion. I can't say enough about the tech "Scott" that stayed outside in a thunderstorm, working on my AC unit. He told me he got the AC running temporarily, and would be back on Monday to replace a bad capacitor. He got the temp in my home to a comfortable level and saved me more than $2100.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$385

Sherrie P.
01/2011
3.0
heating & air conditioning/hvac
  + -1 more
Job estimated by owner of company to be completed in 1 full day. New boiler was measured and we were told it would fit on existing concrete pad. Job took 3 days to complete and the new boiler was left hanging over the concrete pad by 10". The estimate neglected to include a damper which effectively increased the dimensions of the boiler. It would have been helpful to be told of this problem before they had taken out our old (working fine) boiler in pieces because we would have had the option of extending the pad. However, at installation, the problem with the boiler not fitting on the concrete pad could still have been avoided had the workers approached us with a plan to move the exiting hot water heater over 10". They did not. At the completion of the job, we complained to the owner of the company and asked that the hot water tank be moved over 10" thereby allowing the boiler to fit on the concrete pad. The owner agreed to do this, however, we had to wait another 7 weeks for the job to be completed. Aside from the installation problem, we were dissatisfied with the care they took with our home. They took no measures to protect the concrete floor in the basement. There are now several oil stains on the concrete floor from some lubricant in the new boiler. Also, while installing the new boiler, they had to use solder on the new water lines and they let that plus the flux drip on the floor.
Description of Work: Remove old (but working) steam boiler and install a new one.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
5.0

$6,135

Christine H.
08/2010
4.0
heating & air conditioning/hvac
  + -1 more
Went well.. a walk through prior to any work was started. Workers were professional and cleaned up each day. Any questions were directed to the correct person within Air Experts and were answered promtly.
Description of Work: Replacement of Heating and Cooling System. Replacement of a new hot water system

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$15,000

Joseph P.
07/2010
5.0
heating & air conditioning/hvac
  + -1 more
We were so pleased with the overall results and the attitude of the installers I wrote a letter to the owner telling him about the experience. They took time to explain anything we inquired about and answered all our questions. They even agreed to change something I had given them the authority to do because my wife was not happy with the outcome. Their installers were very professional and respectful. Air Experts has maintained the sytem since it was installed and we have been very pleased with the service people they send, they attitude and the time and effort they make the thoroughly clean, inspect and adjust the system.
Description of Work: Removed my old Heating and Air Conditioning equipment and installed a new Trane system

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$9,000

Susan R.
07/2010
5.0
heating & air conditioning/hvac
  + -1 more
We got three quotes and theirs was the best. They seemed to be the most knowledgeable and came up with the best solutions for our house. We had some issues with the air conditioning throughout the whole house. We chose them because they were going to do more work than the others.
Description of Work: We used Air Experts Heating & Cooling to install a new heating and air conditioning system.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$11,000

Michele G M.
08/2008
5.0
heating & air conditioning/hvac
  + -1 more
Their pricing was very good. They seemed very knowledgeable and they had everything installed in a very quick manner. They were on time. They were very professional and cleaned up their entire mess.
Description of Work: They installed a new condenser for my air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000
    • 1(current)
    • 2

Contact information

727 17th Ave, Lake Como, NJ 07719

http://www.airexpertsnj.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Licensed*

Trade License Number
13VH01546400
Trade License Locale
New Jersey
Trade License Authority
NJ Div of Consumer Affairs
Trade License Expiration
03/31/2021

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Appliance Repair,
Natural Gas Lines,
Air Duct Cleaning

FAQ

Air Experts is currently rated 4.4 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Air Experts accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Air Experts offers free project estimates.
Yes, Air Experts offers eco-friendly accreditations.
No, Air Experts does not offer a senior discount.
Yes, Air Experts offers emergency services.
Yes, Air Experts offers warranties.
Air Experts offers the following services: Air Conditioner Repair, Service, and Installation, Furnace Repair, Service, and Installation, Boilers, Heat Pumps, Thermostats, Water Heaters, Duct Systems, Generators, Air Cleaners, Humidity Control, and Duct Cleaning, Ductless Mini- Splits

Contact information

727 17th Ave, Lake Como, NJ 07719

http://www.airexpertsnj.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day