The overall experience was great. He was prompt, he was friendly and he fixed the unit with no problem. It was a minor problem, but I'll take that every time. I highly recommend him based on my experience.
Description of Work: After the power was off for 4 days, we were so excited to get heat and light. By the next morning, we only had light. I could not reach our regular serviceman (I suspect HE didn't have power yet!), so we looked on Angie's list for another local HVAC guy and came up with Mark. Based on the reviews I called him and he was here within the hour. The repair consisted of reconnecting a wire which had mysteriously come loose. Since no one had touched the unit in 18 months, we don't know how it came loose, but we'll take it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$189
Katherine J.
06/2012
5.0
heating & air conditioning/hvac
+ -1 more
From start to finish, this experience, like all others with Kand M has been terrific. Within two weeks of calling, I had an appointment with Mark Smith. He arrived for the appointment prompt as usual, did the maintenance work describing to me what would be done, and was finished in about 30 minutes. As noted, we are looking to finish our basement, and Mark was even kind enough to offer his advice on what should be done to maintain the effectiveness of the unti during the transition and keeping it strong for years to come. Mark is a complete professional and incredibly knowledgeable in HVAC. Furthermore, he doesn't try and "sell" you on services or products you don't need. It's been a true pleasure working with Mark, and I can't recommend his work and his company enough.
Description of Work: Mark Smith has been coming to service our air conditioning unti for about 2 years. After having a disasterous experince with Princeton Air a few years ago, I found Mark through Angie's List and couldn't be happier. After being told be Princeton Air about 2 years ago that my air conditioning unit would need to be replaced to the tune of at least $15K, I called in Mark for a second opinion. Mark installed leak sealant and topped off the freon level, advising me that we should try everything possible to fix the unit first. Bottom line - he was absolutely right. I now call in Mark every 6-9 months to do operational maintenance and ensure the unit is running smoothly, and, with his care, we have been problem-free for 2 years. In this recent maintenance check, Mark even advised me on some things to consider for our unit as we look to finish our basement - fantastic, professional and wonderfully helpful.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$201.68
Christine G.
05/2012
5.0
heating & air conditioning/hvac
+ -1 more
Great service from beginning to end - our outdoor A/C compressor did not come on when we tried to use the A/C for the first time this year. I called Kand M and they advised that someone could come at 6pm, and they also advised me up front that this was an "after hours" rate. When my schedule changed so that I could be home a little earlier, I called at 4 and advised them I would be home. Mark arrived at 5:15 and went right to work, explaining what he was doing the entire time. After he got our A/C running (which took maybe 20-30 minutes), he cleaned the unit and then went with my husband to the basement to look at the furnace, and gave us some additional maintenance tips. He was extremely pleasant and professional and I was extremely happy with Kand M's service. I would definitely use them again and recommend them to others.
Description of Work: Diagnosed and repaired problem with our central A/C compressor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Alan M G.
11/2011
5.0
heating & air conditioning/hvac
+ -1 more
Mark is great. Every other estimate I got for A/C was strictly replacement -- they barely even looked at the unit. Mark immediately tried to see if there was a problem that would allow the unit to be repaired, which would have saved me about half. Although he was unable to repair, he was the only one to take the time to actually take apart the old unit and at least look at it. Also, during the course of his installation, he discovered the reason why the circuit board for the furnace kept blowing out (PSEand G had replaced it twice under our service contract). It was due to a leak, which Mark fixed while installing the A/C. Mark is very knowledgeable, thorough and his prices are competitive. He offered me a choice of 5 or 6 A/C manufacturers, rather than the 1 or 2 every other contractor offered. I would highly recommend Mark for any and all HVACR needs.
Description of Work: Replaced A/C
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,200
The R.
04/2011
5.0
heating & air conditioning/hvac
+ -1 more
Mark is wonderful! Knowledgeable, efficient, and very cost effective!
Description of Work: replaced the blower motor on my furnace.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Eric W.
01/2009
5.0
heating & air conditioning/hvac
+ -1 more
Excellent. Called in morning and had an appointment that day. Was exactly on time, fixed problems quickly and accurately.
Description of Work: Furnace pilot kept failing only in the Auto mode, in the manual mode it would run. So required some trouble shooting and Mark knew what he was doing. VERY punctual, VERY knowledgeable, friendly and really explained what he was doing and looking for. Really pleased with the service, timeliness and would recommend. My first experience finding a contractor on Angie's List, and I am impressed!
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Annemarie D.
08/2007
5.0
heating & air conditioning/hvac
+ -1 more
I called in the morning - he showed up exactly on time that same afternoon. Assured me units really do not require expensive servicing on any regular basis and that unit was probably good for another 10 years, did a thorough check cleaned condenser coil, topped of freon that was slightly slow suggested it was likely a very slow leak and that I would not likely need servicing again anytime soon.
Description of Work: Air conditioner unit has not been serviced in over a decade and seemed to be lagging a bit in cooling when temperature soared and making louder hum. Mark cleaned condenser coil /checked all filters/drains/ and added freon. Unit is functioning fine.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
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Service Categories
Heating and Air Conditioning
FAQ
K & M HVACR is currently rated 5 overall out of 5.
No, K & M HVACR does not offer free project estimates.
No, K & M HVACR does not offer eco-friendly accreditations.
No, K & M HVACR does not offer a senior discount.
No, K & M HVACR does not offer emergency services.
No, K & M HVACR does not offer warranties.
K & M HVACR offers the following services: Heating & AC