KENVIL POWER MOWER INC

They did what they said they would.

unknown

Unfortunately my snow blower died while working on the biggest snow fall of this winter. So it was a nightmare finding anyone who could take a look at it anytime soon. I left my phone number with a lot of places listed with good reviews on Angie's List, and no one called me back. But when I tried to call the companies back, Kenvil Power Mower was the only company who was able to accommodate my repair at that time so I went with them. I was so happy that they had a pickup and delivery service because I had no way to get it to them. They were very clear up front about the pickup and delivery costs, which I would pay even if I chose not to have the snow blower repaired because of the labor involved. They also set a clear expectation that if my snow blower would need new parts, it could take a while to obtain them because they weren't an official authorized dealer for my snow blower brand. I am always happy when a company sets clear expectations up front when I do business with them. They picked up the snow blower promptly when promised. It took a few days before they could take a look at it, but they called me and very clearly explained that the lines were clogged. A few days later, they called to say it was finished, and they were able to schedule a delivery to my house that same day, arriving exactly as promised. The gentleman who delivered it, took it from the flatbed, and started it up so I could see that it would now start and continue to run. For some reason, I hadn't even thought to check that, but they thought of it for me. It was a nice touch. He put it all the way in our garage for me, and even gave me some tips on how to help keeps the lines clear in the future. So despite the long delays for repair caused by the increase in demand this winter (which was not Kenvil's fault at all), I was very happy with the entire process, start to finish. We would definitely not hesitate to use them again if we had a need with the snow blower or the lawn mower.

They are very reliable. I used them for many years. I brought a new machine from them years ago and they service it every year. They are very good. They tell me what a basic work would be upfront; if they had to do anything other than that they would call me before they do replacement of any parts and give back old parts to show that they did it. They have always been real good about the service. They give a pretty good estimate and don't go over it. They have always been here to pick it up for service whenever they said they will be.

My husband and I went there for years for our lawnmowers. Kenvil Power have always been reasonable and professional. They get things done quickly.