I contacted them immediately via their website and via email and they said they were sorry that I was not happy with the product, but because they were personalized, they could not accept them for an exchange or for a refund. I asked WHY didn't they state that they were made of plastic? got no answer on that. I have no choice but to keep them. They are nicely made, but if I wanted Plastic, I would have searched for Plastic. They also have 2stripes on each collar, which is a reflector and that is nice, BUT a Plastic collar? That is NOT what I was looking for. I will never work with them again and will be happy to share this with all of my dog owner friends.
Description of Work: I ordered two Blue collars for my 2 dogs. I really wanted purple, but they didn't carry purple, so I ordered these as they looked more purple than they did blue. When they arrived, they were for sure Blue. I think they had the wrong color shown as well. They arrived later than I thought, but that was because they were personalized and I understand that, but nowhere did it say they were made of a plastic material. They appeared to be like my other collars, which were made of a heave fabric. It also stated they could be returned for a full refund if dissatisfied.
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$62
Carol G.
09/2012
5.0
delivery service, pet stores
+ 0 more
The prices they have are lower than competitors for delivery. They have a point system, where you can use the points to buy items for free. I have been using them for a couple months.
Description of Work: They offer discounts for new customers. They deliver pet items, including dog and cat food.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
frances S.
07/2012
5.0
Uncategorized
+ -1 more
The stuff comes out in a few days and if you are a first time buyer you get 15% off your order. I don't pay for shipping. I have no complaints.
Description of Work: I ordered three kitty litter containers and 3 containers of cat food.
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Service Categories
Pet Stores,
Delivery Service
FAQ
wag.com is currently rated 4 overall out of 5.
No, wag.com does not offer free project estimates.
No, wag.com does not offer eco-friendly accreditations.