Regina's Maids

.

A number pf my jewelry pieces were stolen over several visits...I wondered where certain things were but I thought I misplaced them. I have a lot of jewelry After a thorough search, I realized the cleaners had taken them. I left the cleaners alone in my house, as I trusted the service and have used it for years. WARNING: The service is OK but watch your stuff. After this happened I looked on the internet and saw other people reported stolen money, but I didn't see anything to this extent. Of course I let the manager know, but I've realized after a couple of contacts he is just placating me. I will make a police report, but I have absolutely no hope of anything being returned. To top it all Im a great tipper! At least30 to 40 dollars...I feel like a total sucker!

I've never used a cleaning service before so I was apprehensive, but Regina's Maids have been wonderful! There is a discount if used every 30-45 days. The 2 people they sent were punctual, efficient and delightful. I'm very pleased with them and have used them 3 times so far.

The two cleaners arrived at 11:30 along with their driver, who informed me that the price quoted was for a two-hour minimum and that they felt they would need at least 2½ hours to do the job. I reminded them that they were only to clean four of the apartment's seven rooms, but they held firm and implied that if I did not agree to the expanded time, I should not expect the job to be done properly. This in spite of the fact that in the past they have managed to complete all 7 rooms in about 1½ hours, when they were charging $85 for the job. I called the agency and spoke to someone named Kimberly who told me that since she's not on the scene she could not gauge the situation, and when I asked to speak to a manager she said José was unavailable at the moment but would call me right back. In the meantime I informed the cleaners that they were not to start work until I'd spoken to the manager, and when five minutes elapsed I called the agency back to ask to speak to the manager and to inform them that I was holding up the work until he spoke to me and that I did not expect my meter to start running until the work actually began. So Kimberly -- who I believe is the dispatcher -- called the driver to tell them to pack up their stuff and leave. My wife and I were informed when we booked the appointment that there would be a $25 cancellation fee levied if we failed to give 24 hours' notice, but I'm guessing they will try to charge us the entire cost of the cleaning -- if not more -- despite not having done the work. This bait-and-switch tactic makes it clear why they already have a D rating here on Angie's List, and I implore anyone looking for housecleaning services in the Hoboken area to opt for one of the higher-rated services from this list instead. Believe me when I say you can do no worse than Regina's Maids.

Not much attention to detail. Very "industrial", robotic. They were late and could not really understand instructions...

We are not the best housekeepers and I have often called this company to help with my non- regularly scheduled cleaning [mom's coming to town this weekend; we are having a party; etc]. The first several times were fine. then appointments would be made and no one would show up. I would call and say, "You are half an hour late, where are you?" The response would be "You are not on the schedule" or "We booked crews based on a print out 2 days ago amd did not know you were added" or some other totally unhelpful reply, coupled with some version of "Sorry, we have already sent everyone home for the day you are out of luck, how about next week sometime?"

They started out okay but got progressively worse. Each time they came I had to call the office because of work that was done improperly. My hardwood floors were never properly cleaned and were covered w/ a film. I finally cancelled the service but they showed up anyway, charged me for cleaning an apartment that had already been cleaned by another service and I filed a complaint with the Better Business Bureau and with my credit card company. To add insult to injury, they refused to return my house keys and I had to get the locks changed. This company is a nightmare to deal with and I would never, ever use them again.

I was a first time customer and they were supposed to show up "around 1 pm". I called at 1:45 to see where they were and was told they are running late and won't be there until 2:30-3pm. The blinds were not dusted, the window sills were not wiped down, the bathroom shelves were not cleaned and I needed to vacuum when I returned home. They did a good job with the fridge, stove, microwave, and shower. One hundred seventy five dollars seems to be A LOT to pay for cleaning, but I was willing pay as long as the job was well done. It was not a job well done. I called and asked to speak to a manager (after being left on hold for 10 min and leaving 2 messages with their message service) who agreed to reimburse me 40%. I hope the reimbursement comes through otherwise I will dispute the charge with my credit card company.

THEY CAME ON TIME AND DID A GOOD JOB CLEANING EVERYTHING. THERE WAS MORE THAN ONE PERSON AND THEY ALL BROUGHT THEIR OWN CLEANING SUPPLIES. I WOULD RECOMMEND THEM TO OTHER PEOPLE.

I THOUGHT THEY WERE TERRIBLY EXPENSIVE FOR WHAT WORK THEY DID. THEY CHARGE BY THE HOUR, AND IT TOOK THEM LONGER THAN NEEDED TO DO THE JOB. THEY HAVE MAIDS THAT DON'T SPEAK ENGLISH AND THEY DIDN'T UNDERSTAND WHAT I WANTED DONE. SO WHAT I WANTED DONE, DIDN'T GET DONE.