Green Apple Clean & Steam

The deal was for (4) hours and when they came out, said there was an error with the deal and that it was only for (2) hours. They have still not completed the other (2).

Green Apple didn't provide any services to me. I called and emailed and never received a response. Green Apple finally responded and let me know that they are closed for business for the time being due to a family emergency.

I scheduled service with provider, they cancelled. Provider then claimed a personal issue, which I respected. I patiently waited 4-5 weeks - no response from provider. I asked for refund 3 times over course of 3 weeks, provider promised 3 times but did not refund. This service appeared to be a fraudulent business which took my money - the owner Mahnaz Khaliqi seems to posses the qualities of an experienced individual able to commit fraud with no awareness of false promises. Mahnaz is a dangerous individual which has the ability to steal from the average individual - I am her to file complaint to cease these actions. I want a refund of my $99 immediately, and this paperwork is merely a formality prior to filing in court.. Updated Reply to Provider Reply - Based on the dramatic reply from Mahnaz clearly she appears to have certain strange behavior volatility. The reply is quite unprofessional and inaccurate; Mahnaz, 3 different times claimed she sent the refund check. Then when calling to follow up, Mahnaz states, "oh I forgot, I'll send it". Additionally, Mahnaz, I decided it's not my responsibility to have to come to your apartment to pick up the refund. It should be your responsibility to have the wherewithal as a business owner to mail a check without having to be micro managed. This is pathetic that you've taken my $99 and refuse to refund me. Your text messages to me late at night are insulting and harassing. I will simply file in small claims to get refunded because on 4 different occasions now, you cannot seem to refund me. You then write this absurd and overly dramatic reply - not a good trait of a sound business owner that should be given access to peoples homes.

I have updated my review as I received an email regarding an unfortunate situation on why i have not heard from them. I have attempted to contact Green Apple Clean & Steam several times, I have left 3 voice messages, 3 texts and sent 2 emails over the last two weeks and have not received a response. I can respect that they might be busy, but not to get the courtesy of a call I have to question their professionalism. I was kind of surprised not to have received a response given the many positive reviews.

It would be hard to list everything they did -- it had been a while since my house had had a really good cleaning. I have 6 rooms plus bathroom, and they also did a little work on the front porch and some hallways and steps. My rooms have a lot of book cases and open shelves, so dusting was a big job. They dusted all the rooms -- first with a swiffer, and then wiped surfaces with a wet cloth (not sure which surfaces had which spray). The sprays are from the company Method, which is supposed to be environmentally protective. They vacuumed the couches and fabric chairs, and then steam cleaned them. They vacuumed all the floors and steamed those as well -- some rooms have carpets, others hard wood, the bathroom has tiles and the kitchen has linoleum. The steam cleaner works on all of them, and they asked me before they used it on the wood floors and on the furniture. They cleaned the kitchen and bathroom surfaces thoroughly, including the outsides of the kitchen cabinets, and the inside of the oven, and the walls in the bathroom. They did the insides of the windows. I'm sure I'm forgetting something -- it was a major job! Saby and Ashanti were very friendly, and I worked alongside them on my own cleaning projects -- taking down curtains to wash later, etc., and helping to move things out of the way. One major benefit of the experience is that I realized how much easier it is to do cleaning projects when working with other people! They got me started, and after their visit it was much easier for me to continue with other cleaning and home improvement projects on my own. The next day Mahnaz gave me a sample of their cleaning spray, and I was actually able to clean a plastic tablecloth I loved but had almost given up on. Another benefit of the visit is that Green Apple turned me on to cleaning with steam, which doesn't require other chemicals. I bought a used steam cleaner (not as good as theirs, but not bad) and I bought more of those cleaning products. When Ashanti and Saby were done, the whole house looked lighter and brighter. When Ray got home from the hospital he was amazed!

I've used Green Apple Clean & Steam twice now and have been very impressed with the quality of service and care that I received each time. Whether via email, phone, or in person, it's always been a pleasure communicating with Mahnaz, the owner, as well as her staff. The steam cleaning of my apartment, especially my hardwood floors, rugs and bedding, far exceeded my expectations. I've nothing but the highest regards for Green Apple Clean & Steam and can't recommend it highly enough!

Everything went fine. I felt the products they used were high quality and they were thorough. The price was very affordable. We had an issue with scheduling, they called to let us know they were running late. They showed up about an hour later.

If you want your home/apartment to become REALLY, REALLY clean, with the cleaning performed by a good-natured, hardworking team using non-toxic, organic and effective cleaning agents; and have your carpet, rugs, couches, and floors not just vacuumed but steam cleaned to remove imbedded cat hair; and have your TV and speakers, and each and every chair, table, dresser, counter, picture frame, and family photo, carefully dusted and then beautifully cleaned, then I recommend Green Apple Clean & Steam. Did I mention that they worked continuously so the job only took the time needed to finish? And that the house smelled and felt clean the next morning? And this made me feel good.

Im a single bachelor who works a lot.. So naturally, my place does not get the attention that it should. My parents are coming to town in a couple of days, so I wanted to make sure that everything was in good shape. Menaz and the team had a lot of work work on their hands. Ive used Green Apple Clean & Steam a couple times before, both times for a thorough deep clean. The team returned today, and once again, blew me away! My house looks better than when I moved in five years ago, it smells and feels fresh, and my allergies have taken a back seat since they steamed all the furniture and carpets to eliminate the toxins and dust mites. The owner, Menaz, is passionate, knowledgeable, caring, professional thorough, and just a genuinely good person. She's a real perfectionist and runs a tight ship. Menaz is currently studying towards becoming a naturopathic doctor- so she's very committed to the green movement and optimum health- which she applies in her home cleaning. She also spent a few minutes after the cleaning, giving me advice on how best to maintain the house myself and she even let me keep a brand new bottle of one of their sprays that i liked the smell of. Menaz and her assistant, Ashanti, showed up about ten minutes before their scheduled appointment. They spent six hours, aggressively cleaning, and steaming. They put on little shoe covers, so that they don't drag outdoor dirt and grime into your home. The cleaned and steamed every inch of the home. The bathroom was in really rough condition, they were able to steam off some stubborn mildew and soap scum that I couldn't get off myself, no matter how hard I tried. They vacuumed up a tremendous amount of dust with those backpacks vacuums. I also had them clean the inside of the refrigerator and oven, good job on both of those. They also steam cleaned my hard wood floors, which were left sparkling. I opted to have them steam clean my mattress, couches and carpeting to kill the dust mites and toxins. Everytime after they leave, I notice that I sleep a lot better, with all those dust mites and allergens gone. Green Apple Clean and Steam made my home look and feel so amazing, I felt the difference as soon as I walked through the door. They went above and beyond and exceeded my expectation. They removed stains that I thought were permanent. I chose the lavender essential oil, which made my house smell so amazing and created a really relaxing atmosphere. Green Apple Clean and Steam definitely isn't the cheapest company out there though.. You will spend a pretty penny when using their serves at $60/hr. So I won't be having them return for regular cleanings, but I use them once every few months for a good deep clean. I've recommended them to several friends, and can't wait till they return again later in the summer.

Amazing! I was worried about my cat allergies moving into the apartment a few hours after the previous tenants and their cats moved out. I've had no problems, and the place looks and smells wonderful.

I happen to be the tenant that is mentioned in the previous negative review written by my very spiteful landlord. I have to mention, when I first moved in to my townhouse and I was doing a walk around, I was told by my landlord that the house was going to be professionally cleaned. I was concerned about this because I had walked around the house and saw areas in the house, such as the filthy stove and refrigerator, the grime and soot built up on the doors and windows that had been there for ten years, and the odor in the house that was coming from the surfaces in the house not being cleaned properly. When I finally got moved into my townhouse on 5/21/14, and thinking that the house was in move in condition, I was shocked to find out as I moved in and as I started to look more closely at surfaces, I started to feel on the surfaces what appeared to be black soot and and grimy residue left behind by the landlord and NOT cleaned by the previous cleaners as I had been promised, that I had been mislead. So I immediately looked on Angie's List and found Green Apple. When she came to meet me, she did mention that it would cost $30 per person for two people and it would take a minimum of 5 hours and if it went over she would call me. I also left her a key and mentioned that the landlord had a handyman coming to the house to fix the island in the kitchen at about 11am, so.I told the owner of Green Apple not to worry about showing up at any particular time, just as long as she finished before I returned home from work, which she did. I also mentioned earlier, Green Apple did a wonderful job cleaning the kitchen, windows and doors, which were covered in a layer of black soot. I also requested that the owner of Green Apple document areas in the house that were dirty, such as the stove and refrigerator, (appliances that I should not have had to live with in that condition for an entire year), the door tracks and window tracks and window sills, as well as the floor, which also had a layer of dirt on it. You can see from the pictures taken there was black dirt on the floors, the walls of the bathroom, which was supposedly cleaned by the landlord's cleaner, and the dirt all around the toilets, and appliances. When I returned from work, I could tell an immediate difference that the odor in the house was mostly gone, that Green Apple had done their very best to clean what they could in this timely manner and that they probably could have spent another 5 hours each still working on the house, which to me still needs some work in other areas. I will be inviting Green Apple back to work on the rest of the house very soon

Green Apple uses steam cleaning for almost everything. Before you let them clean your kitchen cabinets with steam or hardwood floors with steam, please see the attached picture of my kitchen cabinet which was cleaned using their steamer. They basically destroyed one of the kitchen cabinet doors. Also, Google search if you can use steam on hardwood floors. Most wood finishing companies recommend against it and they used it even after me saying that this may affect my hardwood floors. Their quality is good - but I am giving them C, because steam cleaning is not the answer for everything and the way my kitchen cabinet's door turned out. I am giving F on price, because their original estimate was 5 hours and they took 7 hours - 2 people to clean kitchen and living room area - all on same floor - for a Town-House. That's 420$ of "move in" cleaning for a place which was earlier cleaned by another professional cleaning as 'move out' service. They took before and after pictures of everything - to proove the quality of the cleaning - so not sure how much time was spent on cleaning v/s how much time was spent on taking the pictures. 14 hours @ 30$ an hour. This was more an 'investigative mission to find spots, take pictures and clean them e.g. fire sprinkler system's head'. I am giving C on punctuality because they showed up at 1:40 instead of 1:00 pm.

My roommate recently moved out, but left a mess. I was looking for a clean sweep of my apartment before my boyfriend moves in. I was considering one of those groupon/living social deals, but I was afraid I'd get what I paid for. Green Apple Steam and Clean was definitely the right choice for me. The girls were cordial, professional, and flexible with scheduling. I am very pleased with the quality of their work. They worked really hard and cleaned my apartment thoroughly. My place wasn't even this clean when I first moved in! I feel like I can breathe so much better with all that dust gone. Their natural cleaning methods were a big sell for me too. I will definitely be using them again in the future, and recommend their services to others!

Manhaz was very clear when quoting her services. She was also very accommodating and flexible as we asked her to go beyond her typical services. She agreed to rent a carpet washing machine on her own. The end result was more than satisfactory. She brought 2 additional ladies who were thorough and fast. I would hire Manhaz again with no doubt. I would also recommend her as she is very professional. Would be open to share more if needed.

The cleaning technicians were friendly and efficient. Would hire Green Apple again in a heartbeat. The air inside the house is fresher than outdoors, the way they clean!

Green Apple cleaned my entire town home in just under 4 hours. They use all natural products and no harsh chemicals. The girls were so friendly and did a great job. They used a steamer to clean my hardwood floors and after all of the salt this winter they really looked beautiful. My home smelled delicious when they were finished!

The response to my initial request was within an hour. The owner was gracious and found a time slot for us right away. When the crew arrived, they brought all the equipment necessary to do the work. They were personable and did a fantastic job! The steam cleaning made the place shine and the aromatherapy made our home smell delicious. I am a picky customer and they exceeded my expectations. Thank you for a job well done. When can you come back?

Great job. Thorough clean! Worked for five hours straight and was kind enough to perform services on a Saturday!

I purchased the Angie's List Big Deal for four hours of house cleaning with this company. I got in touch with Mahnaz, the owner, and emailed her a comprehensive list of things I needed taken care of in the house. I had just got two bathrooms renovated, and while I had been cleaning the house constantly to keep dust to the minimum, I wanted a professional company to come in and really clean everything up. Since they had excellent reviews on Angie's List, I figured I would be safe buying this deal. Mahnaz went over the list I gave her, and emailed me back assuring that everything would be taken care of. She said there would be an extra charge for steam cleaning various items, and for cleaning the refrigerator. Since I really needed a thorough clean, I agreed to all the extra charges, and also told her to let me know if the cleaning would take more than 4 hours. Since I also wanted my closet walls vacuumed, and wanted a dusting of all the shelves, Mahnaz asked that I remove all my clothes from the closet, so as to make it easier for her crew to clean that space. I agreed, and duly removed all clothes, and other impedimenta from the closet. After this nothing went right. First, I spoke to her on the phone to schedule the appointment, and she said the crew would come over on Wednesday at 10 AM. Early in the morning on Wednesday, she emailed to say that she didn't know that her crew was supposed to be coming in that day. But soon after, she emailed again saying that she recalled our conversation, and that the crew would indeed be there at 10 to clean the house. Since she made it clear that I didn't need to be home for the cleaning, I wasn't, and I asked front-desk to give them the keys when they came in. They came in about 9:45, and stayed only 3.5 hours, though the deal was for 4 hours (the time they came and left are all logged into the the system by the front-desk). When I came back home, I was appalled at what I saw: 1. They had damaged a window valance. The valance had been ripped off, and was lying on the floor. I have ordered new parts from the manufacturer, and have to get a handyman to fix that back 2. I had asked for the carpeted floors to be vacuumed and steam cleaned. Mahnaz said there would be an extra $20 charge for each carpet they cleaned. However, they didn't seem to have even vacuumed them, let alone steam cleaned them, since I found hair everywhere on the carpet. 3. I had asked for the refrigerator to be cleaned at an extra $20 charge, but I found that there were ring marks and dirt in the fridge. 4. I had asked for the top of the refrigerator to be cleaned, but I found a thick layer of dust on top. 5. I had asked for the mattresses to be steam cleaned at an extra $20 for each mattress (I keep my mattresses covered with a bed-bug protector, which keeps everything out, but I wanted a thorough clean anyway), and when I removed the sheets yesterday, I found that there was still stuff like lint and fabric residue sticking to the grooves of the mattress. 6.I had asked for the fixtures in the kitchen and bathrooms to be cleaned -- this is standard for any cleaning company. I found crud sticking to the kitchen faucet, dust on the light fixtures of one bathroom, and the bathtub in the master bathroom hadn't been cleaned properly. 7. There were streaks on the stainless steel appliances 8. I had to re-polish the dining table all over again, because there were streaks on it. There are also streaks on a bookcase. 9. They agreed to make the beds, and I left all the relevant linen out for them. But the duvet covers weren't put on, so I put them on myself after I came home. 10. Elementary things like putting in a new roll of toilet paper in the holder wasn't done, and I had to do that myself. 11. For a supply closet, I had asked that the doors be thoroughly cleaned, because it has slats which attract a lot of dust. It wasn't done. The dust is clearly visible. 12. As if all this was not enough, the biggest hassle for me yesterday was the clothes closet. There was dust on the rods, and the few items inside like hangars and so on, hadn't been dusted. Since I needed to get all my clothes back in the closet, in order to be able to wear something to work today, I had to go back in and clean everything myself, and then put the clothes back. This took me all the time from soon after I returned home (close to 5.30), to past 11 in the night. I got in touch with Mahnaz yesterday, and gave her all the details with the relevant photographs. She agreed that this wasn't appropriate, and said she would come back in to fix what wasn't done. The problem here is that every time I look around the house, I find something new that this crew didn't do. So I am not even sure that I know the full scope of things not done. As a result I am afraid I don't want them back in the house, and Mahnaz has agreed to refund my money. I was really looking forward to coming back to a clean home, but unfortunately that didn't happen. I also don't like giving anyone a bad review, but this cleaning crew's work (or rather lack of it), leaves me with no choice. I hope the company will learn from this experience, and improve the quality of service they provide. UPDATE TO REVIEW 1. The service provider claims that she responded to every email and phone call within 5 minutes or less. I have all 42 emails exchanged between me and the provider, with the date and time stamp on them. Each one of them until the time I complained came at least a day after I sent my emails. Even after I complained, her responses took nearly half an hour or so. Again, I have all the emails with the date and time stamp. I have forwarded them on to Angie?s List (AL), and am happy to place them before any relevant authority. 2. I have also sent a sample of the photos on over to AL. They have promised to upload them soon. Once they are up, the readers can decide for themselves as to whether the photos show them anything or not. The photos were taken on my phone, and the phone retains date, time, and location records, which I am happy to place before any relevant authority. 3. Contrary to what the service provider is claiming now, I got in touch with AL only after she told me that she was agreeable to refunding my money. Her words in her email dated 03/26/2014, at 11:16 PM were, ?And if you're truly that dissatisfied, please ask Angie's List for a refund. If they can't grand (sic) you a refund, I will give it to you out of my pocket?? In another email, she also agreed, in words that can?t be printed here, that her crew hadn?t completed the work satisfactorily. 4. Also, as my emails to her show, I was initially open to the idea of having her team come in the next day to finish what they didn?t do. It was only after finding an endless number of issues, that I gave up that idea. In any case access to anyone?s home cannot be granted as a matter of right. It is founded on a principle of trust. After non-performance, and also causing damage to my property, I can?t be faulted for not wanting to allow this provider to re-enter my home. 5. AL?s rules require that I post a review in order to initiate the process of getting a refund. I duly informed the service provider as much, and I was sent a couple of emails asking me not to post a review since it would have a negative impact on her business. I however had no choice as per AL?s rules, and after the review was posted, I got an abusive text message from the provider, saying I was ?absolutely pathetic? (again, this has been forwarded to AL, and again I am happy to share it with any relevant authority). I also found a message in my AL inbox the next day containing a rant, which ended with, ?shame on you? (this has also been forwarded to AL, and can be shared with any relevant authority). 6. In her previous response to my review, the service provider claimed that if I needed over 5 hours to clean out my closet, it must be a reflection on the condition of my home, and that they can?t perform miracles (she never took into account that fact that I am older than her crew, have multiple health conditions, and was dead tired after a long day at work). But now she says that at the end of 3.5 hours, the crew decided there was nothing more to do in the house. I am afraid, she can?t have it both ways.

I am pleased in every way with Green Apple Steam & Clean. I was able to quickly setup an appointment with Mahnaz to have her crew to do a move in cleaning for my rental property. When we first spoke, she shared with me what was unique about their service as well as the products they used. On the day of the appointment, her team (Ashanti and Saby) showed up early for the appointment and I walked them through the apartment pointing out certain areas I wanted them to focus on. They not only completed everything on my list but found areas I didn't even think about. They performed beyond my wildest expectations. I was very happy and so was my new tenant who walked into a beautifully clean and sanitized apartment. And did I mention the wonderful scent of lemongrass that was left behind? I was given a selection of scents. No cleaning company has ever asked me that question. In the future, I will be using Green Apple Steam & Clean for my own house and recommending them to everyone I know!

Mahnaz is such a wonderful business owner: A breeze to deal with and superb product, i.e. organic cleaning; and reasonably priced. Scheduling was easy, and all I had to do was leave instructions to my house, and key to get in and they did the rest. They put almost the same love and attention into my house that I do; awesome! Everything was clean, dusted, organized, sparkling and fresh - I loved coming home to my day after Green Apple had been there. No complaints whatsoever - thanks gals I am not due for another cleaning, but I will most definitely be using them in the future

The cleaning service went great! Scheduling the appointment was simple and fast. The team showed up on time, they brought their own equipment and supplies (all natural products and vaporless steam). They cleaned the floors and surfaces thoroughly and even steamed our mattress. The aromatherapy was a great touch. We definitely recommend Green Apple Clean & Steam for your cleaning needs, we will utilize their services again.

I have been using various cleaning services for 2 years and I have never been truly satisfied. And then I called Mahnaz at Green Apple and all that changed. This cleaning experience was virtually perfect. My house felt truly and deeply clean. And it continued to feel that way for the next two weeks. And I live with my husband and 3 cats! Whatever system they use (steam, I believe) really just gets down it the nitty gritty. I plan on hiring Mahnaz's team at least once a month. It is a luxury at that price but nothing beats the feeling I had once they were gone. Mahnaz is a pleasure to work with and I look forward to enjoying a clean house every month for as long as I live in Green Apple's cleaning zone!

Very professional and punctual - worked quickly with my schedule and came on time. Worked aggressively with her colleague for the full 4 hours. They also have a different cleaning material that smells wonderful and is much better than the chemical alternatives. Another benefit is that they brought all their own materials - easier for me! I also found them to be very approachable and hard working.

I found Green Apple Clean & Steam on Angie's List and saw it received great reviews and was also offering a deal. I purchased the deal and scheduled the service. The owner of the business,Mahnaz, was in touch with me before the scheduled date to confirm all the details and to see if we had any special needs/requests. Mahnaz and her assistant, Philippe, arrived on time and I was immediately impressed by their friendly, yet professional, demeanor. We spent a few minutes discussing the steam cleaning method they utilize (which not only cleans but sanitizes WITHOUT the use of any chemicals whatsoever). We also had the option of adding plant-based fragrant essences (e.g, bergamot, lavender, lemon, orange, etc.). which left our apartment smelling as lovely as well as clean. Mahnaz and Philippe steam-cleaned both bathrooms - including a stubbornly-stained shower wall which was immune to regular bathroom cleaning products - I couldn't believe the difference! They also steam-cleaned our sofa, armchair, large area rug and hardwood floors, kitchen counters and stove top - virtually every surface in the apartment. In addition, they dusted all the woodwork (including baseboards). We were delighted with the job performed and will definitely use Green Apple Clean & Steam in the future.