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DUNWELL ENVIRONMENTAL

4.2(
4
)

Air Duct Cleaning, Dryer Vent Cleaning, Chimney Sweep,

... +1 more

Business highlights

25 years of trusted experience
Emergency Services Offered

Services we offer

COMMERCIAL AND RESIDENTIAL AIR DUCT CLEANING, DRYER VENT CLEANING, CHIMNEY CLEANING & CARPET CLEANING.

Amenities

Free Estimates
Yes
Senior Discount

5% off

Emergency Services
Yes

Accepted payment methods

American Express
Check
MasterCard
Visa

Reviews

4.24 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
25%
4
50%
3
0%
2
25%
1
0%
Rating CategoryRating out of 5
quality
4.0
value
4.3
professionalism
4.2
responsiveness
4.0
punctuality
4.0
Write a review
Showing 1-4 of 4 reviews
Karen F.
06/2011
4.0
dryer vent cleaning
  + -1 more
The technician that came was fine. He was polite. He was actually a little late, but he called. The customer service person that I used to setup the appointment with was not great. They charge more, if anyone wants to pay with the credit card. I didn't shop around, so I am not sure about the price. They cleaned my dryer vent, so I have no idea if they have done a good job.
Description of Work: I hired Dunwell Environmental this past Saturday for cleaning the dryer vent.
Rating CategoryRating out of 5
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$75
Stephen B.
04/2011
4.0
air duct cleaning
  + -1 more
The cleaning took about 1 hour because of my simple duct system, and i feel better in the morning with much less dust blowing around the rooms thanks to the cleaning.
Description of Work: Using the coupon, my neighbor and I had our air ducts cleaned. We both moved in 3 years ago, but not once have had our ducts cleaned out. I've changed the filter only once, which is far less than needed. All said, it was time to get the ducts cleaned out. The two technicians came out on time on Wed. morning. They explained in detail everything that they were going to do, the cost of it all, and what i should do to keep the system clean. During the process, they found Sheetrock and plastic piping stuffed inside my HVAC, which they removed and notified me about. They clean by stuffing an air gun into one vent, then blowing the dust and debris down to another vent where a hose is waiting to suck everything up. Definitely a two person job, but one suggestion I have is to either block up or affix cloth bags to the other vents to prevent dust from blowing out the other vents. I spent the next day sweeping/dusting.
Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$230
Jennifer C.
08/2010
2.0
air duct cleaning
  + -1 more
Had to use them because we were moving in. Wish I could have backed out but couldn't.
Description of Work: Total bait and switch. Be sure to read fine print in mailer coupons...cost over twice as much as 'advertised' cost. Do not recommend whatsoever....
Rating CategoryRating out of 5
value
2.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0
$450
Response from DUNWELL ENVIRONMENTAL
Customer called on 1/19/10 and asked about coupon pricing of $199.99 which includes a single-system duct cleaning, sanitizing and dryer vent cleaning. She was informed that return vents are not included in coupon but are priced individually depending on the size. Since customer is not aware of exact number of returns, she was quoted an estimate of 5 returns @ $23 each, which is average for a single family house in her area. She was informed that the technicians will look for the returns & price them individually before they start the job. She was further informed that for first time duct cleaning, 2 access panels will be created at $40 each. So the total ESTIMATE was $199.99 + $115 + $80 = $394.99 + tax. When the technicians came for her appointment scheduled 1/27/10, they found 8 returns priced at $29.76 each. This brought the ACTUAL price to $517.55 + tax. The difference of $122.56 was due to the fact that there were 8 returns instead of 5, and they were slightly bigger than average. However, customer was given the option to use another of our coupons which was $50 less but did not include a dryer vent cleaning. Her returns were then discounted to $22 each instead of $29.76, and the access panels were discounted at $30 each instead of $40. We worked with the budget that she already planned to spend based on our original estimate. In the end, she only paid $385 + tax, which was even slightly lower than the original estimate. No charges were hidden from her. She was well informed about the coupon pricing. She called at 10:05 AM on 1/19/10 and our sales representative spent 10 minutes and 23 seconds with her on the phone explaining the duct cleaning process, what is and what is not included in the coupon, and what to expect when our technicians arrive at her place. Just like most (if not all) advertising, our coupons have fine prints but we NEVER book a job without going through the details in the coupon with our customers. When customers call in about our coupon, it is because they have read it and want to learn more about it. This is beneficial for the customer, as well as the company, since it gives us the chance to explain to the customer how duct cleaning works and why the pricing structure is such. Customer must understand that not all houses are the same, and we always try to give the best estimate possible. We did not come to her house and surprise her with hidden costs. We did not force her into spending double nor more than she already put in mind to spend that day. We explained everything to her in detail, just like with do with all our customers whenever they call us.
Kaye M.
01/2009
5.0
air duct cleaning
  + -1 more
Overall it was okay. The technicians actually arrived a little earlier than expected. They were wearing uniforms and looked professional. As promised, they priced out the job before starting and the actual price was very close to their phone estimate. Their equipment looked professional, too. Techs were friendly in answering my questions regarding the process they were about to do. I let them do their job and they finished in about an hour and a half. The air smells fresher and our family member has significantly reduced allergies. I will definitely stick the company's reminder magnet on my fridge and use their service again someday.
Description of Work: Air duct cleaning for our home. We've been here for 7 years and this is the first time we're having it done. Thought of having our ducts cleaned because a family member has been having allergies. There's also a musty smell when the heat is on.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$200
Response from DUNWELL ENVIRONMENTAL
THANK YOU VERY MUCH FOR YOUR COMMENT. WE ARE VERY HAPPY THAT WE WERE ABLE TO HELP YOU AND YOUR FAMILY.WE ARE LOOKING FORWARD TO SERVING YOU ONCE AGAIN! BEST, ANGELI

    Contact information

    unknown, Jersey City, NJ 07302

    www.dunwellenvironmental.com

    Service hours

    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 6:00 PM

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Air Duct Cleaning,
    Dryer Vent Cleaning,
    Chimney Sweep,
    Carpet Cleaning

    FAQ

    DUNWELL ENVIRONMENTAL is currently rated 4.2 overall out of 5.

    Monday: 9:00 AM - 6:00 PM

    Tuesday: 9:00 AM - 6:00 PM

    Wednesday: 9:00 AM - 6:00 PM

    Thursday: 9:00 AM - 6:00 PM

    Friday: 9:00 AM - 6:00 PM

    Saturday: 9:00 AM - 6:00 PM

    DUNWELL ENVIRONMENTAL accepts the following forms of payment: American Express,Check,MasterCard,Visa
    Yes, DUNWELL ENVIRONMENTAL offers free project estimates.
    No, DUNWELL ENVIRONMENTAL does not offer eco-friendly accreditations.
    No, DUNWELL ENVIRONMENTAL does not offer a senior discount.
    Yes, DUNWELL ENVIRONMENTAL offers emergency services.
    No, DUNWELL ENVIRONMENTAL does not offer warranties.
    DUNWELL ENVIRONMENTAL offers the following services: COMMERCIAL AND RESIDENTIAL AIR DUCT CLEANING, DRYER VENT CLEANING, CHIMNEY CLEANING & CARPET CLEANING.

    Contact information

    unknown, Jersey City, NJ 07302

    www.dunwellenvironmental.com

    Service hours

    Monday:
    9:00 AM - 6:00 PM
    Tuesday:
    9:00 AM - 6:00 PM
    Wednesday:
    9:00 AM - 6:00 PM
    Thursday:
    9:00 AM - 6:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    9:00 AM - 6:00 PM