Mr. Appliance specializes in appliance repair and maintenance to keep your appliances in peak working condition. But repairing your appliances is only part of the job. Our goal is to deliver superior service by taking extra steps to protect your home and become your preferred appliance repair expert. Calling Mr. Appliance ensures: Prompt, efficient attention. Our "leave no trace" clean-up commitment. A solid quote before the service begins - no surprises. Courteous and skilled in-home service professionals. Never an over-time charge - we charge by the job, not by the hour. All work & parts guaranteed. Mr. Appliance is locally owned and operated and is part of the largest and fastest growing full service appliance repair company in the world. When your appliances are in need of repair, contact the appliance repair experts at Mr. Appliance.
The repair needed multiple visits. On the first visit, the technician observed previously unknown problems with the water line to the refrigerator and the saddle valve to which it connected. The line was kinked, and sprang a leak when disturbed; the valve did not close all the way to fix it. The technician left a clamp on the line while we arranged a plumber to fix the water line. On the second visit, an additional problem was discovered; the inlet fitting on the refrigerator was corroded and had a slow leak. The owner, Paul, spent a significant amount of time in contact with the warranty company on our behalf as each problem manifested itself, and determined which parts were and were not covered by our contract; we are grateful for the time commitment in and of itself. On the third visit, the technician replaced the defective inlet valve. The system functions normally. Paul defined our out-of-pocket cost up front, and we paid exactly what we had expected based on our conversations. I would recommend Mr. Appliance to anyone, not least because of their prompt, courteous communication and willingness to commit time to fix a problem properly.
Description of Work: Repaired refrigerator ice maker unit and valve. Observed other plumbing conditions in need of repair and advised us. Spent time in contact with warranty company by phone on our behalf.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Anikanchan R.
04/2014
5.0
appliance repair
+ -1 more
Our fridge was moved by our kitchen guys and we noticed that the cooling was not proper so we called Mr Appliances. They came and told that evaporator was leaking and needs to be replaced. They told that it was a costly job and we should consider even replacing it but we decided to go ahead. They ordered the part that arrived swiftly and the very next day they came and replaced it. They were very professional and their cost was better than other guys that we contacted. Overall, we were please with the entire process and Mr. Appliances in general.
Description of Work: Replaced the evaporator
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$750
manoj S.
06/2013
1.0
appliance repair
+ -1 more
Paul, the owner of the company was very professional and nice. As the technician couldn't fix the problem, he gave us a full refund. Same problem was fixed by other company very quickly and efficiently.
Description of Work: Attempted to fix the valve in Viking refrigerator. Was unable to do the job
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Response from Mr. Appliance of Tri County
We were able to fix the valve. The customer also had a cracked water line. The customer decided not to replace the line which is what we recommended & so we granted a full refund on the valve job so the customer could hire another company that would splice the cracked line. We replace defective parts with new parts so we can warranty our work in FULL. If the line should crack and leak in another part of the line which is likely due to the line drying out who would be responsible the customer for another repair or the company that spliced the line? We have seen these types of repairs cause an issue down the road. We thought we were an honorable company by allowing the customer to repair his issue his way, which is not valid within our warranty parameters. Our technician made the right call and we wish the best for this customer.
A T.
05/2013
4.0
appliance repair
+ -1 more
The ice maker broke but water was still pouring into it, overflowing onto the food and freezing up. I called Sears, because it's a Kenmore refridgerator, and was told that if I signed up for their protection plan the most I was going to pay was $300, no matter what the repair. Unfortunately they couldn't come out for several days so I decided to give Mr. Appliance a chance (had seen their booth at a town fair). I called and they had an opening for the next day so I took it. That next day, before the service man arrived during the 2 hour window I was given, I got a phone call from him with an update on his arrival time. He showed up promptly, was very professional, and clean (put on the shoe booty's without even asking him). He quickly diagnosed the problem and said I needed a new ice maker. The price he quoted me was close to $400 with tax and everything. I was pretty shocked and mentioned to him that Sears told me I'd pay no more than $300. He then decided to adjust his price and so I ended up paying $325 for everything. I would use them again, although if the ice maker is any indication, these folks aren't cheap.
Description of Work: Replaced ice maker in freezer
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$325
Vincent L.
04/2013
5.0
appliance repair
+ -1 more
After attempting to replace two gaskets on my ASKO dishwasher myself, I ended up with the hinges popped out and the dishwasher front lying on my floor. My call to Paul at 3 pm resulted in a technician (Mike) showing up for a next morning appointment at 9:30. While he was unable to complete the fix, he was able to get my door back on so that I could walk through the kitchen. Mike and Paul then followed up the next afternoon for a second scheduled appointment to put everything back together completely, only to find that I had ripped the one gasket that had given me all the trouble, leading to my dishwasher being in pieces, in my earlier attempt to install it myself. They ordered the new part for me, and called as soon it was available and scheduled me for the next day. I was given a small window of appointment time, Mike called from his prior appointment to let me know he was on his way, and his estimated arrival time. I received e-mails the night before the appointment confirming the time, and containing the name of the technician who would be arriving at my home. The technician(s) arrived in clean uniforms, with picture id attached to their shirts, and proceeded to put booties over their shoes to keep my home clean. The level of service was unbelievable, and it is difficult to find someone who is willing to repair some of these types of brands.
Description of Work: Put my dishwasher back together after I attempted a do it yourself repair that was above my pay grade.
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Service Categories
Appliance Repair,
Appliance Repair - Small
FAQ
Mr. Appliance of Tri County is currently rated 4.6 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Mr. Appliance of Tri County accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Mr. Appliance of Tri County does not offer free project estimates.
Yes, Mr. Appliance of Tri County offers eco-friendly accreditations.
No, Mr. Appliance of Tri County does not offer a senior discount.
No, Mr. Appliance of Tri County does not offer emergency services.
No, Mr. Appliance of Tri County does not offer warranties.
Mr. Appliance of Tri County offers the following services: Refrigerators/freezers, ice machines, ice makers, microwave ovens, stoves/ovens ranges, vent hoods, dishwashers, trash compactors, garbage disposals, washing machines, dryers & dryer vent cleaning.
Small Appliance repairs are limited to microwave only