Mid-State Heating & Cooling

This company came to service our neighbors generator and ending up "servicing" our generator instead. They ended up leaving the oil cap off and we noticed that the oil had spilled over causing issues with our generator. We called once we noticed since our company did not want to touch it now because they are not liable for some else's mistakes. Not only did they call us liars, when we had proof of service to the WRONG household, but now they do not want to fix it. The professional of this company is beyond sub-par and the "owner" who was supposed to call me never did. This is ridiculous, stay away from this company for any future servicing as they are not only rude, but they don't seem to know what they are doing.

I would never use them again. The splits are too big and not properly installed. They would not even discuss this with us. They said that the units are fine and walked away. They aren't fine. Had to hire a different company to fix them and have had to put in a complaint to the BBB. I'd stay away from this company.

My old water tank started to leak after 16 years. They came within 1 hour after I made the call. Took away the old one and put in a new one. Then we had a sump pump installed for the crawl space basement because it gets flooded every time it rains. They dug a hole in the basement to install it, but they left the dirt & clay there. That's just not right.

In 2009, I purchased a Trane furnace and condensation unit from Mid-State. I was pleased with the installation and subsequent follow-on services. This year, I made an appointment for May 19th, several weeks in advance, for an annual A/C checkup. I was told the person would arrive before noon. When noon came and no one had called or showed up, I called the office and was told that no one was coming that day because they are "not doing routine maintenance today. We are only servicing people with broken A/Cs." I was very upset, but I made another appointment for today, June 9th. Yesterday, someone from Mid-State called me to confirm that the service person would be coming today and that someone would call me this morning to give me my stop number. At noon today, when no one showed up, I called to check if the person was still coming today. A lady at Mid-State told me that no one was coming to my area today(Friday), but someone would be in my area Wednesday! When I expressed my utter disappointment that they had jerked me over twice, the lady said "I'm sorry, but this is our busy season." How unprofessional! There is no way I will ever make another appointment with Mid-State, since I can't trust that they will show up. I'm one less client they have to worry about now in their "busy season."

They make two visits a year, fall and spring. I didn't have an opportunity to do a whole lot of comparability shopping. It was November and we needed heat and they have been working on our system for 3 or 4 years. We go back to 2013. They were very responsive, they came within 24 hours. They said they were coming at 7:30 in the morning and they were here. The clean up crew left some of their, a couple of their boxes in and so forth in the front yard buy they came out later that day.

They do a good job and quality work. They are there on time just everything you would expect them to do. They explain thoroughly if you have any questions they take the time to answer them.

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It took them about four days to get the part that we had been, we had to close our business for four days because it was too hot. They did this with our business. They have our home and I don't want them to do this with our home. It took almost two weeks to get the air conditioning in. Once they finally did it they did good.

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