Johnsons Appliance Repair

In November 2015 contacted Denise (very friendly to get business) from Johnson's Appliance Repair / AKA Ventride (JAR) to have my ice maker fixed. Repairman arrived and ordered the part. a week or two later the ice maker was installed. Week or two later ice maker was not functioning properly. The ice maker would intermittently stop making ice. Called Denise and informed her about the problem. Denise set up an appointment and I had to take a vacation day to be home. Contacted Denise the day before to confirm appointment. Appointment was confirmed. Waited three hours the day of appointment and called Denise to tell her I was going to leave the house for 20 minutes and would be back. Called Denise when I returned. Waited an hour or two and called Denise to check on arrival time. Denise informed me that the repairman's truck broke down. Set up another appointment and had to ask a family member to house sit. I had to cancel and Denise thanked me for letting her know. Here is the problem - no where did Denise tell me that the warranty was expired. I called Denise to set up an appointment 6/3/2016 and I was informed that the warranty expired. I mentioned to Denise that I was under the impression that since JAR knew the ice maker was faulty I wasn't going to be held to the 60 days. I tried to explain to Denise that if the truck didn't break down (If I knew then what I know now, I would have asked for proof that the truck broke down) the ice maker would have been fixed and I wouldn't be having this conversation, Denise showed no remorse and was actual rude. Buyer beware when you do business with Johnson's Appliance from Hillside. There are other independent reviews written about Denise none of them which are good that I came across when I was looking to post my review.

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