S&R Pool & Spa Inc

The guys came promptly, did the tile repair work perfectly and the overall experience was great! Will call them again if needed!

Have used S&R pools for many years and always happy with the quality, timeliness and pricing of their work. Kevin is an excellent owner who tells you straight on what services you do and do not need and always super responsive. I would highly recommend using S&R for all of your pool needs (build and service)!

From the initial call to set up the appointment with the office staff and the service call with the knowledgeable technicians I use S&R Pools for all my pool needs.

From the day the pool was "complete" it had issues, a boot print from the company's workers imprinted in my Diamond Bright, a coping seal that looks like a 2yr old did it, ohh put in cracked coping, this pool is 3yrs old and every single piece of equipment installed by this company has failed and needed to be replaced. The owner Kevin was asked many times to come to look over the quality of his work but he refused.

Don't recommend. They did an OK job but upon closer inspection had multiple bad finishes. Owner is unresponsive and am following up multiple times to fix those bad finishing. No transparency in the process and owner was not pleasant to deal with. Look elsewhere.

Couldn’t be any smoother. Came out great

They fleeced up pretty good. Charged $1000.00 for job. 459 for filter( price online). Said it was for warranty when on line warranty automatically come with filter for free. We paid over $500 for labor. 2 men for 1.5 hours each. When questioned, Tony said he told us it was that much, but neither me nor my husband remember him quoting a price. He was defensive and wouldn't budge, since we already paid him. Who gets that's much for labor? $85 for a half hour. We were definitely fleeced. I'm thinking about reporting this to the Better Business Bureau.

The guys came, removed the old one and replaced the new one without any issues. they explained how the new one works and what I need to keep it maintaned. They cleaned up after themselves. I was happy with the technicians.

The whole process, from the initial call to the installation was terrific. All done within 24 hours. Patty and Tony where terrific. What a great company to do business with. The two techs, Steve and Anthony, that did the install were personable and professional. They were there when they said they would be. They hauled away my old heater and had a new 400k btu unit installed in about an hour. Everything worked and was compatible with my remote system. This is a company you can rely on when you are in need of service.

I love this pool service! They crew is friendly and very knowledgeable, Elizabeth is always really to handle any request and get the crew out to our pool as soon as possible. Our pool always looks sparkling blue and ready for summer fun. I appreciate S & R Pools and highly recommended their service.

Not very happy with S&R pool. They closed and opened my pool which was supposed to cover fixing if anything went wrong with the pipes, i.e. pipes freezing. After opening one of the skimmer lines did not work. They said I had to pay for investigating and fixing. Eventually I got them to come out to test the line, only if I would pay upfront. After testing they change their story, they said if it was because of freezing it would be covered, but because they put a spike in the ground for my pool cover, it must have broken the pipe, they even said their person did that, but since they do not have x-ray vision they are not responsible for fixing it. Now I have to find someone to pay and fix it. Terrible customer service, very unprofessional. I do not recommend hiring them for your pool. They will continue to say this is not their fault, but they are the pool company, they have the expertise. Now that I know what caused the issue, there would have been many ways to prevent this from happening. We just moved into the house about a year ago and hired them, they could have explained our options and provided ways not to damage our system. For example dig and see where the pipes are and mark it clearly for future dates. But instead they chose to just go ahead and put a spike through my line and then say I am responsible.

I’ve used S and R Pools of Manville for about three years and prior services were good. However, this year they simply did not meet prior expectations. I normally do not go out of my way to write reviews, unless I receive stellar service or horrible service. In this case Kevin the owner was completely defensive and tried pass my concerns back to me, the customer. For a business based on word of mouth in a highly competitive market for pool companies, I was shocked at the level of unprofessionalism and unwillingness to listen to a customer. Ironically I was getting ready to install a pool heater this year with S and R... needless to say, I’ll find someone else. By the way, do not confuse S and R Pools of Manville with storefront S and R Pools of Martinsville (a few miles away). The owner of that S and R is a fantastic person (fair and honest) and is well known to the community. I will continue to give him my business. UPDATE(08/14/2018): I gave S&R Pools another try and this time they really came through. We needed an emergency repair for one of our return lines and Kevin had his guys fix the problem immediately. Keep up the good work!

Excellent. I needed a new base for the pool equipment which was not level. In addition, I wanted to have the pool completely renovated-new plaster/gunite. Went with Diamond Brite for the Aggregate Finish. The company works as a team led by the owner Kevin. The work was done on schedule. The company kept all moving along well. The communication was good-I was always able to reach someone whether it was Kevin or the office manager Elizabeth. The individuals working for S&R know their jobs and were able to provide helpful suggestions to improve all whether it was the equipment or the pool itself.

The price was good, they did excellent work, & they were the only company that was willing to put back the pavers around the area when they were done.

Have used S&R in the past for a liner replacement (that went perfect) but this year we had them provide an entire new cement pool deck and new pool lines as our old cement was starting to pit and was just in need of an upgrade. Kevin walked us completely through the quote and entire process. Work was started on time and the workers were very friendly and competent - they also took the time to explain what they were doing and why. There were some extra costs but they were potentially expected as the pool deck required more prep then anticipated which could not have been foreseen - Kevin explained that could occur and the additionaly cost was very reasonable. The entire project was done professionally and on schedule - i would not hesitate to use them again for any pool work and would quickly recommend them to friends, etc.

From concept to completion, our dreams were realized with Kevin and his crew building our in-ground pool according to our needs, wants, and budget! Staff, both on-site and office, were very professional and knowledgeable. Owner really listened to our ideas and ultimately came up with a design and plan that suited just what we were hoping for. Would recommend them to everyone who has been dreaming of in-ground pool and thinks it is out-of-reach. With S & R, the possibilities are endless!

30 min before the appointment received a call and voicemail that they do not cover Sparta, it was too far away and during the appointment booking they understood it wrong even though they knew it was Sparta. Basically no show to appointment.

S&R Pools was amazing!!!!!!!! From the minute I met the owner it just fell into place. The appointment was set by a very pleasant office staff person named Elizabeth. She was courteous, professional and very detailed. The survey of my pool went great. Everything was explained in detail and the quote arrived in less than 24 hours. The work began October 19,2015 and on October 19 my pool was filling again. It was incredible how fast it was done. The quality and attention to detail was amazing. Everything was performed like clockwork. It was like a well oiled machine was on my property. All the workers were polite, professional and everything was left tidy every night. My pool is like new!!!!!!!!

Like I said, I hired them to replace the vinyl liner in my pool. They do not save the water. I knew this and dealt with it however I was not planning on filling my pool three times. My pool is 40,000 gallons. They had a difficult time setting the liner. There where many air bubbles and wrinkles in the liner. Those issues were not addressed before they cut in the returns and skimmers. They came back a few weeks later trying to fix the problem and the liner won't stretch because it's being held in place by the faceplates. The owner, Kevin constantly changed his story and has a difficult time being professional and truthful. As of today the liner has pulled out of the coping in three spots, and there are still bubbles and creases in the liner. These issues were present the last time somebody from the company came out to linspect it. Kevin insist that the job is complete. He is not interested in making the customer happy he just wants his money. I would not recommend S&R pool and Spa. They do shoddy work at best. I am very disappointed with the service and treatment I received.

They did a very good job. They were prompt and the work was done correctly. I had no issues with the service.

After I contacted S&R, "Kevin" came out promptly, and on time!, to look at my pool. He is very nice, and knowledgeable, and proceeded to explain why I didn't need to resurface the entire pool. I was considering that and he didn't over sell it. I thought he was very objective and I appreciated that. He did recommend the granite top, which I would have never dreamed up, and the idea appealed to me. He gave me a decent price and I signed up. Next was to pick out tile and granite. S&R uses Bridgewater Marble and Granite. I found tiles right away that I liked on their website. They mailed samples of three different tiles to me, free of charge. However, I decided to go with a bluestone for the top instead of granite. Kevin said no problem. But it turns out there was a problem. We had to cancel the installation three times because the bluestone was not ready. Finally, after a month of waiting, Kevin informed me the cutter could not shape the bluestone in the curved shape we needed. He kept breaking the bluestone. Not S&R's fault - they're not the stone company! But it did cause delays. So I had to choose a granite and I did. But of course, I chose a premium granite and it cost an extra $350 from the original price. OK. It really was the perfect stone. One thing about doing this work is you have to drain the pool. I really didn't want to drain the pool during the summer. I was asking why I had to drain the entire pool when only one portion was being worked on. Kevin kept telling me it was the best way but he really couldn't explain it. Well, I tell you. Kevin was right! The demolition of the old tile and the cement needed to repair the wall made an incredible mess. If there was any water, any water at all in that pool, it could never have been cleaned up. But the delays and cancelled installation dates made for anxiety. My wife was actually ok with not draining the pool during the summer! You can't just drain a pool and leave it drained, water pressure in the ground would pop that pool right up out of the ground. It had to be drained 'just in time'. Kevin was very good at calling me to let me know to NOT drain the pool (which was not what I wanted to hear, actually). And when everything was finally ready, Kevin kept me informed. I would say it was very good communication with Kevin. So the day finally came, and I drained the pool the night before. The crew came out, right on time. They were very nice. They got right to work. And the work was good. It took just one day. They cleaned up all the mess and acid washed the pool. Everything was left neat and clean. The spa looks fabulous! I am very pleased with the result. It took two days to fill the pool from the garden hose. And that will cost me another $1,500 from the town for the water bill. But everything was just fine and just in time for my annual fall swim in the pool for my birthday! So I really ought to take points off my review for the delays but really, it wasn't S&R's fault. They communicated very well, I knew what was happening and why. So I can't really find exactly how to take away points. Stuff happens.

Everything went great. We had a few issues with the light but Kevin worked out a solution. The workmen were great - they came on time and stayed until the each task was completed. I have already recommended Kevin and S&R Pool to my neighbours.

At first everything seemed to work well. However, the next year the water was not pumping correctly. The pool was always a pea green and was difficult to clear no matter how many chemicals we used. They came out for a service call and informed us we needed a multi-port they charged $144.45 for that assessment. They came out a week and a half later and replaced the multi-port and charged $497 dollars. Needless to say, this did not fix the pea-green water. They came out a third time for a service call and charged another $144.45 to back wash the pool and created a temporary fix for one of the lines. He told me the temporary fix should get us through the season. I called them twice after to inform them that the pool was not fixed correctly and that the pool was still pea green after we spent a small l fortune on chemicals. This time they told me that I should have a chemical analysis of my pool water and that the pool being green was not his fault. I informed it it was because the pool infiltration system should be running correctly and that I paid him a lot of money last year for a new system. He then proceeded to tell me that this was not his fault and that I didn't know anything about pools. I then proceeded to inform him that we have not been able to use the pool all summer because he did not fix it correctly. He said he was tired of me blaming him and that again it was not his fault. He also told me never to call him again.

Had S&R pools install a salt system on my existing in ground pool. First system installed was too small and they had to come back out and install the correct one. This year after opening pool the salt system does not work. After two weeks of phone calls I a still waiting for a service call appointment. I was told during my last attempt to schedule a call that I was free to contact any authorized dealer to have repair made. I said that since they installed the system that I wanted them to fix it. I was then told it could be a week before they even think about the repair call. Disappointing service after an expensive install. Beware.

It went very well. It was excellent. They were very helpful and incredibly attentive. They listened every step of the way and they worked with us. They were not pushy at all. Kevin, the owner, was incredibly patient. He was very diplomatic. He brought all the information to the table and showed us step by step what we could do. He even gave us other options and he was very helpful in sourcing things that were hard to find. It was very, very well done. Overall they were fantastic. They did the pool 2 years ago but we see them every year because the warranty exists as long as they are working on the pool. Their prices are fair. We will absolutely continue to use them.