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JIM ALFANO CO INC

Heating and Air Conditioning, Plumbing

About us

COST IS DETERMINED BY THE JOB.

Business highlights

58 years of trusted experience
Emergency Services Offered

Services we offer

COMMERCIAL, INDUSTRIAL & RESIDENTIAL SALES, SERVICE & INSTALLATION OF HEATING, VENTILATION & HVAC SYSTEMS. MAINTENANCE, CLEANING, COOLANT RECHARGING, RADIANT HEATING, HEAT PUMPS, THERMOSTATS, AIR PURIFIERS, AIR FILTRATION SYSTEMS, HUMIDIFIERS & DEHUMIDIFIERS.

Amenities

Emergency Services
Yes


Accepted payment methods

American Express
Discover
MasterCard
Visa

Reviews

2.912 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
8%
3
0%
2
25%
1
33%


Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.1
responsiveness
3.6
punctuality
3.6
Showing 1-12 of 12 reviews

Susan B.
06/2016
2.0
heating & air conditioning/hvac
  + -1 more
Word to the wise, Jim Alfano Co is no longer owned by the Alfano family. They kept the name but that's about else. Jason was our tech and kind enough but had little say in the matter. When I asked for my options for the repair, he passed the phone from his "manager". Right after I said hello, this guy, who never identified himself before laying into me on the phone, seemed annoyed when I asked him to stop for a minute and tell me who he was. I assumed it was the person I always dealt with...that just angered him more. He spent the next 5 minutes telling me that I should spend $5000 and just replace the whole system rather than continue to deal with it. I eventually hung up and made the cheapest decision he offered because I wanted these people out of my house. Oh, and then just to rub it in yet again, the tech came back after I paid the bill and showed him the door to reiterate that it was a "really bad leak". After getting a second evaluation of the system, turns out it's not that bad and we can figure out what's wrong in the fall. Crooks! If I have to deal with new people anyway, I'd at least like to get someone that doesn't treat me like an idol and yell at me...in my own home. Steer very clear...
Description of Work: Checked malfunctioning A/C unit and refilled freon

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
4.0
punctuality
4.0


Brian D.
12/2015
1.0
heating & air conditioning/hvac
  + -1 more
Beware! The workers proved to be incompetent and arrogant as well. Their visits were just guessing games that kept costing me more money with no results. Both visits yielded no discernible improvement; yet they expected to return a third time to try another costly "solution". Please note that another vendor subsequently diagnosed the problem in one visit and fixed it in another.
Description of Work: The provider purported to be able to resolve a terrible noise issue emanating from an A/C system it had installed for the previous owner of the home I bought.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0

$1,800

thomas B.
12/2014
1.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Replaced a central AC capacitor. Although they showed up on time, part was overpriced and so was the service. this company doesnt care about its customers, but just looking to make a buck. Use another company...ANYBODY but this guy

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
3.0
punctuality
2.0

$380

Robert I.
07/2014
2.0
heating & air conditioning/hvac
  + -1 more
They could not detect the leak after 3 visits, where they tried to charge me over $300 for each service call. The technicians were guessing at the problem and never found the leak. they recommended that I replace the entire system for $8,000. After loosing confidence in their ability to do the work, I called another company who diagnosed the problem over the phone based on the symptoms and the manufacturer, which was York. The new company came and did exactly what they said, found the leak in 15 minutes, and replaced the compressor unit 2 days later.
Description of Work: Came to check York central air system that was approx 4 years old. System was low on frion due to a potential leak.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$400

Aleks K.
09/2013
1.0
heating & air conditioning/hvac
  + -1 more
The unit required to be adjusted approximately 3 inches to allow for proper drainage. This took all but 15 mins for one tech to accomplish as the unit was already mounted on the wall. Provider spend 20 mins total working on site, but billed me for 4 techs and 1.5 hours work. This was witnessed by our office manager yet when provider was contacted they "were billing us for 4 techs because 4 techs were dispatched." They also claim that the unit had to be removed from the wall and remounted as well as the drain line had to be removed and reinstalled. None of this work was performed. As I was not on site at the time and was not able to confront the provider face to face I paid the bill an vowed never to refer nor use their service again.
Description of Work: Provider was called to correct an installation issue not done by provider where a Fujitsu AC unit was leaking water. The issue was with the drain line not working due to the unit not being mounted on the wall correctly.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
2.0

$1,500

Debra K.
07/2012
5.0
heating & air conditioning/hvac
  + -1 more
I am under contract with him for him to take care of my air conditioner. I do love this group and even if they were slightly more costly I would still use them. They are great as I never have any problems with them.
Description of Work: I used Jim Alfano Co Inc to check my air conditioner.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Gerald G S.
06/2012
1.0
heating & air conditioning/hvac
  + -1 more
It was poorly installed. Didn't install enough coolant. Kept misdiagnosing the problem. Came multiple times. Charged each time for service call.
Description of Work: Service call for AC unit.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$195

Kenneth N.
05/2010
2.0
heating & air conditioning/hvac
  + -1 more
We did not end up going with them for the replacement.
Description of Work: I asked for a quote on a heating system. The sales pitch was reminiscent of a used car salesman rather than a heating / ac quote.

Rating CategoryRating out of 5
value
3.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0


Osvaldo L.
03/2009
4.0
heating & air conditioning/hvac
  + -1 more
JIm's service team came on time. I showed them the area where the unit would be installed. I had to move quite a bit of shelving and boxes from an area that they needed to get to in order to install the two main ducts that would blow air in and out of the unit. That took awhile to do and this was not explained to me when Jim came out to look at the job. Although the team knew what needed to get done, I would have appreciated more of an explanation up front of how the equipment would work and the space that needed to be cleared. Jim also tried to sell me other services while providing his assessment of the situaiton and frankly I didn't feel he was very focused on the issue at hand. The crew consisted of two individuals. They opened holes in the walls (sheetrock and paneling) where the vents were installed and left considerable dust and debris from the drilling but did not pick up or advise that this needed to be cleaned. They were not prepared to cover the all floors and left the areas they walked through quite dirty. When they installed the unit I was told the air would circulate from one end of the basement to the other (right to left) but they did not install it as recommended by JIm (did it eft to right). I don't know if this is going to work as well since the humidity levels are acceptable now.....but wait until the season starts. I am hoping they live to their word and come back to assess any issue with the unit if it does not function properly as this job as far as I'm concerned may not be complete.
Description of Work: Jim Alfano installed a dehumidifier in the home (basement). During the heavy rains of the spring and summer, the home has a musty smell coming from the basement. When the humidity is high or it has been raining for several days, it is clearly noted when you come in the home. Our central air conditioning system tends to make matters worse. The purpose of the dehumidier is to absorb and collect the moisture from the air, keeping the air dry, while at the same time preventing the musty and damp smell that occurs when you walk into your basement. Our basement is finished and is used as family room. Our concern is not only the smell, but the potential health hazards this situation can pose.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$2,675

Nancy C.
11/2007
5.0
heating & air conditioning/hvac
  + -1 more
Works beautifully!!!!!!!!
Description of Work: We, the homeowner's had a problem getting a ductless A/C (Mr. Slim) running on the downstairs floor. The upstairs worked like a charm. We called several HVAC and go nowhere. Jim Alfano stepped in and worked with the company we purchased from, and got us a brand new replacement generator. He then did the installtion, and charged only for labor and excavating the freon line.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

STEVE M.
06/2007
5.0
plumbing
  + -1 more
During the scheduling of the appointment, they were very accommodating. The plumber arrived in a timely manner. I do not recall the price but it was fair according to a normal one hour service call. There was minimal mess but he did clean up after himself. During the visit, the plumber answered all of my questions and gave me advice for making minor adjustments in the future.
Description of Work: By moving into my home, I wanted to assure the units were working properly. Therefore, the plumbing company inspected my hot water heater and furnace for safety and efficiency. The plumber made some minor adjustments by raising the thermostat but overall the systems were in good working order.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

JAY B.
10/2006
5.0
heating & air conditioning/hvac
  + -1 more
Telephone contact quite pleasant. Service arranged promptly and provided on-time.
Description of Work: Checked out heating-A/C system, made recommendations for setting on humidifier and provided service contract.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

    Contact information

    1158 GOFFLE RD, Hawthorne, NJ 07506

    www.jimalfanoco.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Plumbing

    FAQ

    JIM ALFANO CO INC is currently rated 2.9 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    JIM ALFANO CO INC accepts the following forms of payment: American Express,Discover,MasterCard,Visa
    No, JIM ALFANO CO INC does not offer free project estimates.
    No, JIM ALFANO CO INC does not offer eco-friendly accreditations.
    No, JIM ALFANO CO INC does not offer a senior discount.
    Yes, JIM ALFANO CO INC offers emergency services.
    No, JIM ALFANO CO INC does not offer warranties.
    JIM ALFANO CO INC offers the following services: COMMERCIAL, INDUSTRIAL & RESIDENTIAL SALES, SERVICE & INSTALLATION OF HEATING, VENTILATION & HVAC SYSTEMS. MAINTENANCE, CLEANING, COOLANT RECHARGING, RADIANT HEATING, HEAT PUMPS, THERMOSTATS, AIR PURIFIERS, AIR FILTRATION SYSTEMS, HUMIDIFIERS & DEHUMIDIFIERS.

    Contact information

    1158 GOFFLE RD, Hawthorne, NJ 07506

    www.jimalfanoco.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM