Gordon Irrigation

Mr. Miller was knowledgeable and personable and came recommended by our Landscape contractor. After installing the system, which operated fine through the Summer / Fall, Mr. Miller performed the winter shut down and arrived on schedule and did a professional job. For spring start up I left several messages which were not returned - until one day Mr. Miller called me at work and indicated he'd be in my neighborhood (Northern NJ) about 5:30 PM and could perform start up around that time. I indicated that I was currently in NYC working, and I would leave work but my arrival time was contingent on traffic, which in NY/NJ can be very variable - and I'd do the best I could. On the way home, I did hit traffic and called to indicate I might be 15 minutes later than planned. Mr. Miller must have decided that his schedule couldn't accommodate my delay, because he was not there when I arrived at 5:40 PM I then started up the system on my own, by reading the manual and following the instruction. Unfortunately, though all zones worked - one sprinkler head did not provide coverage to a section where new shrubs had been planted. Over the course of 4 months after start up, I called Mr. Millers listed phone number about five(5) times and left messages - since I wanted to have Mr. Miller fix the section that was not fully working. On the sixth call I talked to his office personnel who was surprised I had received no return calls. On the later calls (i.e. voice messages) I stated if he was too busy to get our system working - could he at least return my call & suggest another company. Well all I can report after the a total of about eight calls, I have not received any calls back & am extremely disappointed that (1) the system doesn't full work and (2) I was not provided the courtesy of a return call. I know Mr. Miller is in a competitive business, and weather, etc can foul up schedules - but he should be able to make his customers whole within a month - let alone 4 months, especially in a system that is not even a year old. Base on this experience, I am disappointed to report that I can not recommend that other Angie List members use Gordon Irrigation.