Steel Penn

I signed a contract to have my ipe deck power washed. While it was advised to stain at the same time, I chose not to have this service done by this company at this time. The work done was incomplete, the deck had areas that were not cleaned and the railing which is a softer wood, shredded on many spindles. There were areas of the railings that seem to randomly be sprayed and had inconsistent markings from uneven strokes. I initially spoke to Frank about this by phone. While most of the main deck was done well, and in my opinion was completed/clean, the areas stated above were not acceptable. I was told that he would send someone to the house when he was in the area. Two of our neighbors then remarked at how unsightly the job was upon entrance to the yard. I then sent Frank an email with pictures. He responded right away asking to come the next morning to see the job. The owner, Frank was rude and condescending, taking no responsibility for the quality of his work. He accused me of lying about the initial contract, saying that I crossed out staining the deck on the agreement when in fact I only signed to have it cleaned. I was shocked and disappointed at his behavior. He said that he told us the deck would look terrible-(that is his subjective opinion about cleaned ipe) the areas that were cleaned did look the way I expected, and in my opinion looked the way I paid to have them done, clean! He was not able to hear that, and as he instructed my husband to go in the house because he did not like his behavior, I asked him to leave my property, which he did. In the end, the young man that was left to try and fix the job, was very kind and did greatly improve the work especially the dirt left on the deck. He explained that he would sand the rails but in the end did not have the correct sandpaper or the correct nozzle to get to the small spaces. The owner said he should clean it as hard as it could, even if all the wood splinters. Fortunately the young man had better sense and did his best which did not include further damaging the wood. Seventy percent of the payment was made and they are returning payment for the remaining 30 percent, they don't want anything to do with me. Thankfully I feel the same.

Amazing. If I ever need work done on my house, I call Steel Penn first.

Above and beyond Steel Pen provided a two man crew that were able to complete my rather tall house in one day. Both my wife and I are completely satisfied and will call them again and again. Thank You, Steel Pen

The deck was completed as scheduled

Perfect. The craftsmanship was of the highest quality and the employees were extremely professional.

Cannot say enough Great things about this company - Fred, Amber & their entire crew were the Best . From inception to completion it was seamless - I have never seen attention to detail & craftsmanship as was from Steel Penn. The entire crew was there everyday & on time - the deck was started on a Monday & by Friday afternoon it was completely finished. Will definitely re-hire for our next home project. Thanks again for a job well done. So happy with our new deck & so glad that we hired Steel Penn !!

Excellent work, fair price. Crew was on time and came every day until the job was done. Highly recommend and would definitely hire them again!

I would recommend this company to anyone. They listened to what I wanted which is very critical for their customers.